29 Hope Road, Shanklin, PO37 6ED, United Kingdom
#22 of 28 hotels in Shanklin
Guests' ChoiceBased on 434 hotel reviews
7.2Cleanliness
7.7
Comfort
7.6
Location
9.3
Facilities
7.0
Staff
8.2
Value for money
7.7
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 7, 2022
Goutam
Indiabreakfast can be improved.
good staff and location.
Stayed in June 2022
Reviewed: June 5, 2022
Miriam
United KingdomThere was a lot of dust in our room, behind the TV, on top of the toilet roll holder and on top of the mirror light in the toilet. The water in the shower was not draining properly. The mattress was very hard and needs a replacement. This is a shame because the location of this hotel is excellent.
The location is excellent.
Stayed in June 2022
Reviewed: June 5, 2022
Lucy
United KingdomHole in wall to outside , knobs missing on bedside drawer’s . No mushrooms to have with cooked breakfast .
Left alone,no fuss
Stayed in June 2022
Reviewed: June 5, 2022
Wendy
United KingdomWe were kept awake by the people in the room above - loud voices and creaky floorboards
Great breakfast. Staff were v helpful and friendly.
Stayed in June 2022
Reviewed: June 5, 2022
Krishna
United KingdomLocation and sea view from the room
Stayed in June 2022
Reviewed: June 2, 2022
Yvonne
United KingdomBed a little small and too soft. Plug didn't work in the sink.
Fantastic location. Excellent value for money. Enjoyable and substantial breakfast
Stayed in June 2022
Reviewed: June 1, 2022
Shivam
United KingdomI wish there would be lift.
Staff and food was good.
Stayed in May 2022
Reviewed: December 30, 2021
Tim
United KingdomNo hotel facilities were open. No breakfast available.
Lovely location and very reasonably priced.
Stayed in October 2021
Reviewed: October 29, 2021
Denise
United KingdomQuilt barely big enough for double bed.
Clean, spacious room. Wonderful sea view.
Stayed in October 2021
Reviewed: October 28, 2021
Karima
United KingdomThe restaurant wasn't open at all during my visit. This was a tad annoying as I was looking forward to getting breakfast there.
Was minutes away from the beach and had an amazing view. The room was an ensuite was was very clean and comfy.
Stayed in October 2021
Reviewed: October 28, 2021
David
United KingdomBooked a deluxe room sea view room, to find it was standard. The staff did show us a few other rooms that would be available after a clean which were much better. Windows and mirrors were dirty and smudged, no idea with what. Had to request hand soap in the bathroom. Place seems to be run on a budget, but still comfortable and enjoyable trip. Location and parking makes it.
Location and sea view.
Stayed in October 2021
Reviewed: October 27, 2021
Hanna
United KingdomWhen we arrived there was no one in so could not check in, it was about 5.30 pm, however they did turn up 20 minutes later
Got a nice big room with a lovely sea view
Stayed in October 2021
Reviewed: October 16, 2021
Jaseace15
United KingdomThis review is hidden because it doesn't meet our guidelines.
Reviewed: October 12, 2021
Suzanne
United KingdomStairs to bedrooms for some may be more difficult, however we had a fantastic seaview from the top room, the staff carried our bags up
The seaviews were amazing, the room was huge and very clean, the location was very good
Stayed in October 2021
Reviewed: October 3, 2021
Mrs
United KingdomNo full English breakfast
Quiet and clean
Stayed in September 2021
Reviewed: September 21, 2021
Barry
United KingdomHotel appears to be being run on a shoestring. I know hospitality is suffering from a staffing crisis at present, but a more visible staff presence would help. There is no bar or restuarant at present, breakfasts are available although we did not have them. From the literature these appeared to be pre-packed, ready to be heated up. Again the staffing problems do not help this.
Excellent room, clean, comfortable& quiet. Wonderful sea view. The hotel is in an excellent location, and with a bit more TLC and expenditure could be a really nice hotel.
Stayed in September 2021
Reviewed: September 21, 2021
Karen
United KingdomWould have like a sea view from the room
In all honesty I thought for the price the room would not be great but to our surprise it was so clean, comfortable ad spacious. We had two rooms linking and two bathrooms which was fab! The hotel itself is dated but faultlessly clean!
Stayed in September 2021
Reviewed: September 19, 2021
Kevin
United KingdomQuite Tired and dated, paintwork poorly finished Ill fitting doors. Was only there for two days and most of time at the festival but room not serviced which was ok but meant we didn’t have milk for tea coffee second day.
Very good sea view and room was very clean
Stayed in September 2021
Reviewed: September 18, 2021
Paul
United KingdomTo many stairs, nice but outdated . Shower was awkward
Nice airy room, clean
Stayed in September 2021
Reviewed: September 17, 2021
Dawn
United Kingdom.
The Mayfair hotel was very clean and comfortable and excellent COVID facilities in place. The view from our rooms were absolutely amazing.
Stayed in September 2021
Reviewed: September 17, 2021
Dave
United KingdomBreakfast not included but available as an extra and a little expensive.
Great location nice hotel very friendly and accommodating.
Stayed in September 2021
Reviewed: September 9, 2021
Peter
United KingdomWe would have loved to be able to have evening meals there. We had to trundle around Shanklin Looking for restaurants, which were either fully booked or closed. On our last night we could only get take away fish and chips (which we ate outside the dining room window!)
Breakfast good,location good.
Stayed in September 2021
Reviewed: September 7, 2021
Jamie
United KingdomRoom needs a refresh but not bad for the money. Have everything we needed.
Location was great had a sea view and staff were friendly 👌
Stayed in September 2021
Reviewed: September 7, 2021
Kelly
United KingdomGood value, clean budget hotel in an excellent location.
Stayed in September 2021
Reviewed: September 5, 2021
Mohammed
United KingdomProperty felt a bit tired, beds were too soft, bathroom really still taps and hot water too ages in shower, could hear next door rooms very easily. Door locks didn’t feel safe and only 1 key given
Great location and fairly recently refurbished, staff very friendly
Stayed in August 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content