There is no lift in this hotel. You need to carry luggage yourself using staircase. No phone available in room to call reception.

We booked a family room which had sea view🙂. The location is very good. Beach, town centre and Train station are at walking distance. The staff is very friendly & cooperative. It was nice stay for budget price compared to other hotels price.

Stayed in March 2024

Nothing

Location. Quiet

Stayed in August 2023

Room clean but very dated. Windows were filthy on the outside

Good location Staff were all excellent and attentive

Stayed in October 2023

Great location and value for money. Staff very friendly, recommended.

Stayed in September 2023

none

good breakfast

Stayed in October 2023

Convenient position Nice breakfast

Stayed in September 2023

Bed squeaky. Telly was dodgy

Price

Stayed in October 2023

Large hotel in a great location but its very dated and run down.

Friendly staff

Stayed in August 2023

Excellent breakfast friendly staff

Stayed in September 2023

lot of narrow stairs to reach top rooms , no lift . no porter to help with case etc

very good breakfast, good service.

Stayed in September 2023

Location is very nice, close to high street, Shanklin chine, Shanklin Beach and also Train station & Bus Stops

Location is very nice, close to high street, Shanklin chine, Shanklin Beach and also Train station & Bus Stops Breakfast was good and started on time Room - Needs better ambience of walls & windows and sound proofing. Beds were okay not bad

Stayed in September 2023

Room was clean, Breakfast and Dinner prices were affordable and location of the hotel is perfect. Close to shanklin chine, the beach and old village as well

Stayed in September 2023

There were no lifts, stairs only. They did however have rooms on ground level. We did not mind and it did not affect our stay. The WiFi was not very good.

Comfortable room. Friendly approachable staff who were always willing to help. A good range of options were offered for breakfast, including full English. There is a restaurant for evening meals. Near the beach and Shanklin Chine and shops. Very pretty picturesque location. Unsuite shower and bath in room.

Stayed in August 2023

The elder women's attitude from staff, especially in hospitality.

We went to the breakfast area, and couldn't seen any member of staff to ask, how that works, as i didn't paid for our breakfast previewsly. So we sat down to a table when an elderly member of staff came to us and staight away asking for room number. She wasn't too friendly even though I started to explain I am happy to pay, but yes beforehand we should have done. And she said to us to leave the restaurant and sort the issue with reception. She rather seemd fed up or annoyed with us, even I just wasn't sure how the breakfast operating into this place. I felt embarassed how we got treated by her. Luckily later on we had a different server, a young girl, she was really kind, nice and polite.

Stayed in August 2023

It's not a problem for us, however lifts are not available to the upstairs bedroom. They do, though, have rooms on lower level for those that need.

All staff are very caring and helpful. Breakfast is very good with a good range of options. Near beach, Shanklin Chine, and shops. Very pretty picturesque area.

Stayed in August 2023

Nothing

Location and friendly staff

Stayed in August 2023

There was no WiFi We were top floor with no lift and it was so hard getting our luggage up and down. There's no air con and only a small window that opens a little. Not much parking. Fire alarms went off in the middle of the night which was a little scary being on the top floor with a child xx

The staff were absolutely amazing no faults there. Milli at breakfast and then Charlotte on reception were ultra friendly and nothing was too much trouble xx

Stayed in August 2023

My single room was tiny and I could hear every sound from the room above. The bed was rather springy, the duvet was too thick and I couldn’t get on with the pillows.

Pleasant hotel in a quiet area, not too far from town. The shower and breakfast were both very good.

Stayed in August 2023

It’s so very dated

I like the area

Stayed in June 2023

None

Location wise is so good.

Stayed in August 2023

I can't speak for every room, but our room stank of feet and damp. It could've just been the previous guest was a smelly customer, but it put a sour note everytime we returned to the room. Also the shower was nice and warm for 3-4 minutes, and then suddenly spat out scolding hot water for a couple seconds and then freezing cold water and then back to normal. Perhaps someone upstairs flushed a loo and we got unlucky? Honestly these are small inconveniences given that we were paying £100 per night with free breakfast included. Can't complain really!

The location was easy enough to find, there's ample on site parking, and the staff were really friendly and helpful. It's situated a five minute walk from the waterfront tourist area (Shanklin Chine) which you can get to by foot, and for those who don't like steep hills you can take the cliff lift for a £2 return journey. There's lots of food options in the area but make reservations during the peak holiday period, else ways you might not get a table! Also the breakfast at the hotel was brilliant! Super duper tasty, but my wife kept nicking a bite of my hash brown every day which was all together cruel and unnecessary.

Stayed in August 2023

Rooms were a bit small for triple room, rest all fine

Location and the staff were good

Stayed in August 2023

Great hotel friendly staff

Stayed in August 2023

Mattress had a dip in centre. Springs were not as firm.

Nice breakfast, clean room and bathroom.

Stayed in August 2023