70 Broad Street, Birmingham, B1 2HT, United Kingdom
#30 of 72 hotels in Birmingham
Guests' ChoiceBased on 2639 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
7.8
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Melanie
United KingdomVery hard beds
Clean
Stayed in March 2024
Reviewed: April 25, 2024
Paul
United KingdomThe price dispute was our only issue
We didn’t book breakfast until we arrived. There was a little dispute over the breakfast price as when we booked we were told it would be £12 per person but we were initially charged £13.50 per person. However, the duty manager honoured our booking price. Really very glad he did as we really enjoyed the breakfasts. I think it is probably one of the best hotel breakfasts that we’ve experienced, well cooked, plenty of variety and availability, great staff and service. We would like to single out your reception staff including Iuliana who were all very helpful and polite. Also the staff in the buffet breakfast.
Stayed in April 2024
Reviewed: April 22, 2024
Karen
United KingdomComfortable rooms friendly staff excellent breakfast
Stayed in April 2024
Reviewed: April 21, 2024
Caroline
United KingdomThe bed was dreadful
Very friendly staff. Excellent breakfast.
Stayed in April 2024
Reviewed: April 20, 2024
Karen
United KingdomExcellent location. Clean and comfortable hotel. Friendly staff.
Stayed in April 2024
Reviewed: April 20, 2024
Eric
United KingdomFriendly helpful staff. Excellent location and value for money.
Stayed in April 2024
Reviewed: April 19, 2024
Stephanie
United KingdomLocation
Stayed in April 2024
Reviewed: April 19, 2024
Keenan
United KingdomClean. Friendly and near amenities
Stayed in April 2024
Reviewed: April 19, 2024
Jim
United KingdomNice staff member called Ionut.
Stayed in April 2024
Reviewed: April 18, 2024
Melanie
United KingdomRooms very warm and not sure if fans are provided in the summer months as the rooms would be too hot to stay
Friendly staff and perfect location
Stayed in April 2024
Reviewed: April 18, 2024
Darren
United KingdomBreakfast was a little tired and stale.
Nice bar.
Stayed in April 2024
Reviewed: April 15, 2024
John
United KingdomCouldn't fault the hotel
Great location for the Utilita Arena. Secure car parking
Stayed in April 2024
Reviewed: April 14, 2024
Andrew
United KingdomUncomfortable bed, hard to regulate room temperature. Room could do with decorating.
Great location.
Stayed in April 2024
Reviewed: April 14, 2024
Jackie
United KingdomVery cramped in toilet in bedroom
Stayed in April 2024
Reviewed: April 14, 2024
Chris
United KingdomEntrance to the hotel is confusing with a ‘NO ENTRY’ on the tram/bus line.
Good central location and customer focussed staff.
Stayed in April 2024
Reviewed: April 13, 2024
Louise
AustraliaCorridors to bedrooms really run down but rooms were clean
Location was perfect. Reception staff were really friendly
Stayed in April 2024
Reviewed: April 12, 2024
Murphy
United KingdomNothing
Hotel was central. Staff were excellent. Room and bar area were great.
Stayed in April 2024
Reviewed: April 11, 2024
Sev
United KingdomDidn’t feel it had the same feel as the other Novotel hotels
Nice hotel but needs updating a bit.
Stayed in April 2024
Reviewed: April 10, 2024
Sarah
United KingdomBit dated for a city centre hotel however did the job
Local to the city easy walking distance with children
Stayed in April 2024
Reviewed: April 9, 2024
Maralyn
United KingdomBooked 2 rooms for 3 people. 1 room we required a made up sofa bed when booking. Phoned prior to arrival to ensure this was known. When arrived, no made up sofa room in either rooms. Returned to reception to inform staff that neither room had a made up sofa bed. We were told that room staff would be told to do this. 2 hrs later no one had come to do this. We advised reception on our way out to eat. On our return we were asked to move rooms, to next door, where there was a made up sofa bed. Could not understand why we were not put in this room earlier!
Very good breakfast and location for canal exploring.
Stayed in April 2024
Reviewed: April 9, 2024
Judy
United KingdomN/A
I didn't have breakfast.
Stayed in January 2024
Reviewed: April 8, 2024
Louise
United KingdomThe toilet in a room with no sink or bin
Great location excellent staff
Stayed in April 2024
Reviewed: April 8, 2024
Dayo
United KingdomNice, spacey, and comfortable
Stayed in April 2024
Reviewed: April 8, 2024
Aims
United KingdomThe room could do with a bit of an upgrade and made slightly more modern. But everything was clean and great value for money.
The location was perfect. The room was nice and comfortable. The car park felt really secure.
Stayed in April 2024
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