Reviews of pentahotel Birmingham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Ernest Street/ Holloway Head, Birmingham, B1 1NS, United Kingdom
#42 of 73 hotels in Birmingham
Guests' ChoiceReview Score
Based on 4675 hotel reviews
7.5Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.5
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Facilities
7.9
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Staff
8.4
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Value for money
7.7
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Free WiFi
7.7
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Reviewed: May 1, 2024
Stevee
United Kingdom20 Reviews3 helpful votes7.0“Darius Rucker”- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location
Stayed in May 2024
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Reviewed: May 1, 2024
Jj
United Kingdom8 Reviews9.0“Great place to stay close to the city centre”- • Leisure trip
- • Solo traveler
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing everything was good
Great staff
Stayed in April 2024
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Reviewed: May 1, 2024
Eugene
Ireland9 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • penta Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing, it was great value for money.
Staff at reception were very friendly and helpful everyone I met.
Stayed in April 2024
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Reviewed: April 30, 2024
Karen
Ireland15 Reviews6.0“Nice place but won’t go back”- • Leisure trip
- • Couple
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
When we arrived to our room there was a dirty sock in it, when I called the reception they just came up and took it away no explanation no apology..also tv was very dark asked about it could they fix it, guy told us to close the blinds and turn off the light..that didn’t work..
The bar was lovely and the food was good
Stayed in April 2024
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Reviewed: April 29, 2024
Olivier
United Kingdom43 Reviews4 helpful votes8.0“Decent enough option, but rooms could do with a bit of modernising”- • Leisure trip
- • Group
- • penta Standard Double or Twin Room
- • Stayed 2 nights
Rooms could do with a bit of an upgrade
Bar and lobby areas tidy and clean. There is a lounge area with pool tables and TV's upstairs which is a good space to hang out in. Rooms clean, but fairly basic in decor, nothing to write home about.
Stayed in April 2024
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Reviewed: April 26, 2024
Stephen
Switzerland16 Reviews8.0Very Good- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 1 night
Breakfast was more varied and interesting than we usually experience. For us, travelling on public transport, having the bus stop so close was really helpful.
Stayed in March 2024
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Reviewed: April 26, 2024
Helen
United Kingdom3 Reviews9.0“Would definitely return , a little gem of a hotel”- • Leisure trip
- • Group
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Hidden costs for drinks on site
Fantastic find,perfect for our overnight stay
Stayed in April 2024
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Reviewed: April 23, 2024
Vanessa
United Kingdom7 Reviews9.0“Great experience”- • Business trip
- • Solo traveler
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Decor is a nice place to relax
Stayed in February 2024
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Reviewed: April 22, 2024
Rene
United Kingdom5 Reviews7.0Good- • Family with young children
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Accurate information regarding parking.
Location was good and check and check out options was excellent
Stayed in April 2024
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Reviewed: April 22, 2024
Tarja
United Kingdom3 Reviews8.0Very Good- • Family with young children
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Only blunder was on arriving and been given a room, i entered my room to find a naked man in there. Went to tell staff and was given a new room. It was slightly traumatising and embarrassing, to say the least!!!
The hotel was very lovely. Prime location. Spacious and clean rooms
Stayed in April 2024
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Reviewed: April 18, 2024
Rebecca
United Kingdom9 Reviews9.0“Lovely hotel, clean and excellent value for money”- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 1 night
We did try to get a cup of tea in the morning from the bar as we hadn't booked breakfast and was told they could only do this in the lounge/dining area upstairs. The member of staff looked confused when we just asked for a cup of tea, even though there are tea/coffee facilities available in the room, we don't like the little cartons. We did enquire about a breakfast but a cost of £18 it was a definite no, especially with many other cheaper options available within walking distance. It would have been nice to have a menu with smaller options available to buy instead.
Beautiful lounge upstairs with pool table, lovely bar as you came in with some games to play if so desired. Easy quick in, lovely, welcoming and informative staff, working lifts, beautiful clean room. Was an easy walk to many bars. Check out wasn't until 3 p.m. the next day which I thought was excellent as many hotels kick you out no later than 11, was not sure if this is because I had joined the 'friends' link, just ashame we had to return home earlier than this or we could have enjoyed another day in birmingham
Stayed in April 2024
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Reviewed: April 16, 2024
Alex
United Kingdom3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Lighting in rooms very poor.
Modern hotel, good location
Stayed in April 2024
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Reviewed: April 15, 2024
Tammy
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower leaks from the shower into the bathroom, and everything gets wet
Good room, lovely staff, nice little bar downstairs, just around the corner (10 min walk) from the canals and bullring
Stayed in April 2024
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Reviewed: April 14, 2024
Rachel
United Kingdom1 review9.0Wonderful- • Business trip
- • Group
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
nice big room with comfy bed
Stayed in January 2024
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Reviewed: April 14, 2024
Bryn
Ireland77 Reviews3 helpful votes8.0“Good location and Breakfadt excellent, basic rooms .”- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bar was very expensive and over priced , we Had to change rooms as workmen working in the opposite room , smell of glue on whole floor , they should have known this before allocating the room .
Location, Breakfast very good .
Stayed in April 2024
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Reviewed: April 12, 2024
Abbie
United Kingdom2 Reviews6.0“Very average”- • Leisure trip
- • Family with young children
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Furniture and decorating is tired and worn. Carpets were very dirty and stained. TV remote wasn’t working properly so could not use TV. Sink didn’t drain properly in our families room and they had to use the toilet to dispose of water. Staff on the night shift were rude, when asked for help to use the lift their response was ‘you have legs you can use the stairs you know’.
The reception area
Stayed in April 2024
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Reviewed: April 9, 2024
Rebecca
United Kingdom5 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
A bit cold, bedding could have been more generous
Location, 5 star breakfast, clean and comfortable stay, bars, stylish
Stayed in March 2024
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Reviewed: April 8, 2024
Craig
United Kingdom1 review8.0“A comfortable stay in a trendy hotel near to the heart of the City centre”- • Leisure trip
- • Group
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
N/A
For a mid range cost the hotel proved to be excellent value for money. Well located with good/clean facilities and friendly staff. Would definitely recommend to anyone wanting to stay close to the centre of Birmingham.
Stayed in April 2024
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Reviewed: April 8, 2024
Kiran
United Kingdom2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • penta Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was dirty. There was smudges on the paint work.
Location and decor
Stayed in April 2024
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Reviewed: April 8, 2024
Sarah
United Kingdom2 Reviews7.0“Nice budget friendly hotel but fairly basic”- • Leisure trip
- • Group
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
More refreshments please!
Great location and wonderful staff! Room for 2 but only provided with 1 bottle of water and 2 tea bags, would have been nice to have a little more to keep us going! Bathroom also prone to flooding when you have a shower!
Stayed in April 2024
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Reviewed: April 6, 2024
Russel
France2 Reviews8.0“Fantastically convenient location near the train station; lovely clean and quiet rooms!”- • Leisure trip
- • Solo traveler
- • penta Standard Double or Twin Room
- • Stayed 1 night
The food and drink was over-priced; a pie and mash was £17, and a pint of beer to accompany it was another £7.
Quiet room on request. There was a stag party staying there, and they made sure that other guests were not disturbed!
Stayed in April 2024
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Reviewed: April 6, 2024
Patryk
United Kingdom11 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There was lots of noise coming from corridor.
It was really nice room with plenty of space.
Stayed in February 2024
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Reviewed: April 5, 2024
Colleen
United Kingdom34 Reviews3 helpful votes8.0“Excellent”- • Leisure trip
- • Solo traveler
- • penta Plus Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing all amazing
Clean and welcoming not fair from the main centre or the arena, bar area was nice to chill in rooms where spacious
Stayed in March 2024
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Reviewed: April 5, 2024
Cliff
United Kingdom28 Reviews1 helpful vote9.0“Great VFM in central location. Will defo return :)”- • Leisure trip
- • Group
- • penta Plus Double or Twin Room
- • Stayed 1 night
When I checked in the staff stated I needed to pay extra for breakfast the following day as it wasn’t included in my booking price. Fortunately I didn’t do that, and once I’d checked into my room I checked my booking.com confirmation which confirmed breakfast WAS included! Once I made the reception aware they then updated their records. Just glad I hadn’t tapped my card to pay the supplement I was asked for, cos then would have had to sort hassle of refund. 3rd world problems I guess :)
The games facilities were a welcome refreshment from other city centre hotels. There was shuffle board, darts, pool table, and consoles all for use by residents in the hotel. Nice touch!
Stayed in March 2024
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