68-86 Cromwell Road, Kensington, Kensington and Chelsea, London, SW7 5BT, United Kingdom
#546 of 1,004 hotels in London
Guests' ChoiceBased on 2971 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
9.1
Facilities
7.8
Staff
8.8
Value for money
7.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Mike
United KingdomNothing
A generally very pleasant experience. The rooms are a reasonable size for London. The staff and breakfast both good.
Stayed in February 2024
Reviewed: April 25, 2024
Brian
United KingdomNoisy air conditioning plant outside the window
Stayed in April 2024
Reviewed: April 25, 2024
Brita
NorwayNo suggestions
Delicious breakfast
Stayed in March 2024
Reviewed: April 24, 2024
Keenan
IrelandIt suited us as we were going to the theatre and Kensington gardens. It was also close to the tube system.
Stayed in April 2024
Reviewed: April 23, 2024
Lisa
IrelandRoom was so outdated, and tiny you couldn't swing a cat in the room and the bathroom was absolutely miniscule, we happened to also be put in a room beside rhe lift so could hear everyone getting in and out of the floor all night!
Location was brilliant 3 minutes walk from the underground! That was about the only pro unfortunately,
Stayed in February 2024
Reviewed: April 23, 2024
Jenny
United KingdomBreakfast cost £56 for two people for a standard cooked breakfast buffet which was no different from a holiday inn/travelodge
Welcoming and friendly always happy help and assist.
Stayed in April 2024
Reviewed: April 23, 2024
Helen
United KingdomNo alcohol free beers at the bar and usb charging points in room would be good.
Beautiful hotel. Very clean and close to underground.
Stayed in April 2024
Reviewed: April 23, 2024
Osayuwamen
QatarDated & old. Tiny lifts, smelly water
Central location
Stayed in April 2024
Reviewed: April 23, 2024
Parrett
United States of AmericaRooms are a little small. But I guess that’s London.
The Staff was outstanding!
Stayed in April 2024
Reviewed: April 22, 2024
Nigel
United KingdomLondon prices. But that's London!
Comfortable bed, excellent helpful staff, superb location
Stayed in March 2024
Reviewed: April 21, 2024
Peter
United KingdomRooms a tad small. Access can be awkward.
Location, quality, good value sometimes.
Stayed in March 2024
Reviewed: April 19, 2024
Nicola
United KingdomFor us the only let down was the room, I paid more for a superior room, but the decor was a bit tired and dated, and the room was a strange shape- the chairs in the lounge area were positioned facing a wall- which was really odd. In contrast, the bathroom was lovely and spacious. I just think some rooms need a bit of updating to brighten them up.
The communal areas of the hotel are lovely, the staff are so friendly and helpful and the location is perfect. We were able to check in a bit early and the hotel looked after our bags on departure for a few hours. Breakfast was really good, we would highly recommend taking the breakfast add on to the room.
Stayed in April 2024
Reviewed: April 19, 2024
Pinar
TurkeyFurniture was old but clean
Breakfast was great
Stayed in March 2024
Reviewed: April 17, 2024
Lynne
United KingdomThe room was cleaned even though the Do Not Disturb sign was on the door. Coffee machine didn't have coffee pods.
The staff were always happy and helpful. Bar was comfortable. Staff were attentive. Room was a nice size for London and was clean. And was very close to lots of museums.
Stayed in April 2024
Reviewed: April 16, 2024
Fiona
United KingdomQuite a bit of traffic noise but that is to be expected
Perfect location
Stayed in April 2024
Reviewed: April 15, 2024
Andrea
United KingdomNothing
Great staff, lovely bar and restaurant and very clean
Stayed in April 2024
Reviewed: April 15, 2024
Guy
South AfricaThe shower took about 5 mins to go from cold to hot in room 343
Stayed in April 2024
Reviewed: April 15, 2024
Fitzgerald
United KingdomThe bathroom was very small and a bit difficult to move around. The room was tidied each day but the coffee pods were not replaced and the floor wasn't hoovered.
The hotel was in a great location very close to the tube station and a short tube journey to the main tourist attractions we wanted to see. Also a short walk to great museums. The staff were super friendly and very willing to help. Lovely breakfast with a great range to choose from
Stayed in April 2024
Reviewed: April 14, 2024
Jenny
United KingdomGreat location, just a stone’s throw from the national history museum. Fantastic breakfast, well made and well presented. Very friendly staff. Rooms were nice.
Stayed in April 2024
Reviewed: April 12, 2024
Tarja
United KingdomBreakfast at weekend is very busy
Received an ‘upgrade’ which was nice as at previous stay my room had been shockingly poor (complained at the time). This gave me confidence to book again in this hotel in the future.
Stayed in March 2024
Reviewed: April 10, 2024
Asheesh
United KingdomCurtains didn’t close fully.
Great location, ground floor room and clean sheets. The staff were exceptional and always on and to help.
Stayed in April 2024
Reviewed: April 10, 2024
Björn
GermanySize of room and deteriorated interior
Location was great close to tube, Hyde park and museums.
Stayed in March 2024
Reviewed: April 10, 2024
Ronald
United States of AmericaRoom location, old furniture
Location was great! Our room at the back of the property overlooked equipment ducking. The bed was hard, the sofa so old you practically sank to the floor. Staff, however we're very gracious.
Stayed in April 2024
Reviewed: April 10, 2024
Roy
United Kingdomhe were in a ground floor room and in hindsight we should have asked for a higher floor due to fan noise outside our window.
Stayed in April 2024
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