78 - 82 Westbourne Terrace, Westminster Borough, London, W2 6QA, United Kingdom
#805 of 1,007 hotels in London
Guests' ChoiceBased on 4524 hotel reviews
6.9Cleanliness
7.4
Comfort
7.4
Location
8.7
Facilities
6.9
Staff
8.4
Value for money
6.9
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 6, 2024
Jacqueline
MaltaEverything makes noise!!! Everywhere you walk. It was annoying you can hear everything around, especially the footsteps from above
Right next to Paddington Station Very friendly and helpful staff!
Stayed in May 2024
Reviewed: May 5, 2024
Thomas
United KingdomStaff weren’t always at reception
Close to Paddington station and easy to get around. Big spacious and comfy rooms
Stayed in May 2024
Reviewed: May 5, 2024
Traci
United States of AmericaFirst floor did not offer lift for luggage, only a very narrow winding staircase. Staff did help with heavy suitcases.
The room was quite small, but comfortable. Staff was very helpful.
Stayed in April 2024
Reviewed: May 3, 2024
Cooper
United States of AmericaQuality of furniture and room were low.
Location with Metro
Stayed in April 2024
Reviewed: May 3, 2024
M
NetherlandsLondon is London for four stars you get what you get in London.it’s different four star than other countries.and it’s a big city too
Nice building and very good location
Stayed in May 2024
Reviewed: April 25, 2024
Jane
United KingdomRoom needs updating, Breakfast ok
Stayed in April 2024
Reviewed: April 25, 2024
Darren
CanadaLaundry delivery at 7am, bails of laundry were thrown down next to our window, not the best way to wake up!
Clean room, bathroom was bright with great water pressure
Stayed in April 2024
Reviewed: April 23, 2024
M◇m
United KingdomWater not replaced in room Bathroom space very tight, would not be suitable for large person Personal preference: bed too soft
Location Easy to check in and out Heavy curtains so blacks out light
Stayed in April 2024
Reviewed: April 22, 2024
Heather
United KingdomHuge permanent generator outside bedroom window running all night, had to put headphones on so I could sleep.
Location
Stayed in April 2024
Reviewed: April 20, 2024
Pfilipi
ItalyRoom very tiny, bathroom very cold , window right in front of another building
Friendly staff, good position close to Paddington station.
Stayed in April 2024
Reviewed: April 19, 2024
Abbie
GermanyThe smell was horrible. It smelt like public bathrooms in the common areas. The rooms and quality of everything was very dated and the quality of the toiletries, food and drinks was pretty poor
Location, nice staff, good hair dryer, and biscuits and water in the room
Stayed in April 2024
Reviewed: April 17, 2024
Christopher
Denmarkvery small rooms, dated furniture
Location was great, bathroom was nice but compact
Stayed in April 2024
Reviewed: April 14, 2024
Michal
United KingdomRoom little in down.
Warm welcome at reception, amazing location, easy to find.
Stayed in April 2024
Reviewed: April 14, 2024
Genese
United KingdomA few more tea coffee water and biscuits in the room would have been good but we asked for them and all sorted
Clean comfortable great staff very near train and tube station
Stayed in April 2024
Reviewed: April 13, 2024
Helen
United KingdomN/A
Convenient for travel and a nice location.
Stayed in April 2024
Reviewed: April 12, 2024
Kevin
United KingdomFirst room looking tired, blackout curtains worn and damaged, missing fridge in room, broken floor tile in bathroom, noisy air conditioning unit
Good location for central London, transport links within walking distance
Stayed in April 2024
Reviewed: April 12, 2024
Susan
United States of AmericaThe 2 twin bedroom was too small for 2 persons. Staff made a room change following morning to much more comfortable room.
Stayed in April 2024
Reviewed: April 10, 2024
Thomas
United States of AmericaI'd like to know how to use captioning on the TV. Our neighbor complained that our TV was too loud, which was probably true since I wear hearing aids. I don't think the TV offered captioning. I was writing in my journal with the TV on in the background so it wasn't a big deal to turn it off. (Apologies to the neighbor if he ever reads this.)
We love being a short walk to Paddington for the access to the Heathrow Express and several tube lines. (There's an elevator on the side of Paddington that's a block from the hotel.) We stayed at a hotel "in" Paddington and paid $160/day more. For $160, we can walk a block. Our room was a little small but we basically just slept and showered there. It's not why we went to London. The price was very competitive for the location and the service was fine.
Stayed in April 2024
Reviewed: April 9, 2024
Eufémia
HungaryThe walls are thin, the insulation of the window is very bad, so it was always cold and windy. The staff wasn't really communicative: they had a fire drill (?) on the first day of our stay at 1:00 a.m. and no one told us about it, so it was scary to wake up to the firealarm at one in the morning... The rooms weren't that clean, but it was somewhat acceptable.
The room was very nice, the location is good and overall it was a good experiance. The location is very close to paddington station, but the Hyde park is also in a walking distance, and it is very lovely.
Stayed in April 2024
Reviewed: April 9, 2024
Gary
United KingdomBreakfast could have been fresher and hotter.
Friendly welcome. Great location.
Stayed in April 2024
Reviewed: April 9, 2024
Georgina
United States of AmericaI wish I had known the hop on hop off bus tour we purchased at the hotel only went one way.
breakfast was good. Staff was helpful with directions and help with taxis and other transportation.
Stayed in April 2024
Reviewed: April 7, 2024
David
IrelandLocation
Location
Stayed in April 2024
Reviewed: April 4, 2024
Ann
United KingdomBed comfort, space at a premium View from window
Reception area bright and welcoming, also breakfast area En suite good even tho small
Stayed in April 2024
Reviewed: April 3, 2024
Nathaniel
New ZealandStaff were very friendly and accommodating
Stayed in March 2024
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