Gretna Green, Gretna Green, DG16 5EA, United Kingdom
#8 of 12 hotels in Gretna Green
Guests' ChoiceBased on 1246 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
7.8
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Emma
United KingdomPricey drinks
Lovely location. Friendly staff
Stayed in April 2024
Reviewed: April 22, 2024
Rebecca
United KingdomHad first floor room. Very nosey above could hear moving around from 6am.
Spacious & clean. Friendly staff. Easy check in & check out.
Stayed in April 2024
Reviewed: April 22, 2024
Jacqueline
United KingdomThe price of the Drinks very expensive
Was attending a wedding so ideally situated.
Stayed in April 2024
Reviewed: April 20, 2024
Annie
United KingdomStaff very good
Food was good
Stayed in April 2024
Reviewed: April 19, 2024
Steven
United KingdomBreakfast only starts at 7.30. Too late!
Great room and value for money.
Stayed in April 2024
Reviewed: April 19, 2024
Ruth
United KingdomRoom was large, but bathroom was in need of an upgrade, floor uneven
Lovely hotel
Stayed in April 2024
Reviewed: April 12, 2024
Ivor
United KingdomBeing Smokers, A canopy over the smoking area is required, as standing out in the pouring rain is not a pleasant experience
Stayed in April 2024
Reviewed: April 10, 2024
Eilish
IrelandEverything was lovely
Lovely big bedroom, great bed!
Stayed in April 2024
Reviewed: April 8, 2024
Ken
CanadaHad to get maintenance to turn on the radiator. The heated towel rack never worked. There were too few outlets for plugging in charging devices.
Great breakfast buffet. Lift close to reception.
Stayed in April 2024
Reviewed: April 5, 2024
Diane
United KingdomBathroom needed a bit of tlc
Family room lay out was ace
Stayed in April 2024
Reviewed: April 1, 2024
Stuart
United KingdomRooms a little tired they need some attention to decor
The location and price and rooms clean food and drinks reasonably good
Stayed in April 2024
Reviewed: March 31, 2024
Nicola
United KingdomThe air con unit made a bit of rattling but otherwise the suite was lovely and adequate for our needs
A lot of room, free parking
Stayed in March 2024
Reviewed: March 30, 2024
Isabel
United KingdomA bit away from the centre
Cottage was excellent very comfy and roomy
Stayed in March 2024
Reviewed: March 30, 2024
Michael
United KingdomThe bed. Very very soft. Definitely need better mattress’s
Great location good value for money
Stayed in March 2024
Reviewed: March 29, 2024
Cath
United KingdomThe rooms are starting to look tatty. Found some flowers on the floor behind the bin, so room not cleaned/checked.
Love the location, have stayed at Smiths before.
Stayed in March 2024
Reviewed: March 25, 2024
Lillysu23
United KingdomThe lighting is poor it could do with a main light
Lovely warm room with ample room and a king size bed
Stayed in March 2024
Reviewed: March 23, 2024
Alan
United KingdomAbove. Also out requested well done burger came out very pink and took so long to be recooked we ended up leaving without eating! Not very good!
Nice and clean overall but furniture was old, tired, dirty and basically didn’t encourage you to sit in the lounge outside the restaurant.
Stayed in March 2024
Reviewed: March 21, 2024
Natasha
United KingdomClean and up to date. Spacious rooms. Comfy beds. Lovely bar area and friendly relaxed atmosphere. Down to the friendly staff
Stayed in March 2024
Reviewed: March 14, 2024
Racheal
United KingdomLike people have mentioned before rooms could do with updating.
The restaurant and entrance were really nice, staff where friendly.
Stayed in March 2024
Reviewed: March 12, 2024
Joanne
United Kingdomroom breakfast dinner all members of staff
Stayed in March 2024
Reviewed: March 11, 2024
Margaret
United KingdomKitchen was a bit 'tired' & needed updating. Bar stools looked quite worn.
Almost all staff friendly & helpful. Location great. Cottage was spacious & clean.
Stayed in March 2024
Reviewed: March 11, 2024
June
United KingdomThere wasn't much we didn't like, we really enjoyed our stay! The only thing I would say is that eating at the main hotel was a little bit expensive for what you get!
We stayed in one of the cottages and it was really lovely. We were on a B&B basis, so went to the main hotel for breakfast. I didn't feel that the breakfast selection was as vast as I have had in many other hotels, but there was something for everyone, and the dining room staff did say if there was anything additional we required we could order and they would ask the chef to accommodate! We also had dinner on the first night at the hotel which was nice, the second evening we went to a little hotel/pub called the Hazeldean, which was 5 minutes away. The staff at the hotel were mostly very accommodating, and friendly, I did ask at reception if they could provide me with a black bin bag, which I needed to cover some of my paper shopping bags from the heavy rain outside, but was informed that they didn't have anything, I walked a few steps to the bar/restaurant area and asked the girl there and she was more than happy to provide me with one! The cottages we stayed in are just a short walk from the main hotel and across the road from the Gretna Green blacksmith shop and shopping area, we were also just a 20 minute walk from the Gretna shopping outlets, so the location was very good. I would definitely stay here again.
Stayed in March 2024
Reviewed: March 9, 2024
Andrea
United Kingdomroom was very tatty. Dirty run marks down the walls, toilet not fixed securely to the wall, bath panel loose and dirty. Vinyl flooring in bathroom coming away from wall and floor and horrible short clingy shower curtain. We had a good price but was supposed to be a more superior room, only needed for few hours sleep on long journey, too tired to bother complaining.
Lovely first impression.
Stayed in January 2024
Reviewed: March 6, 2024
Kay
United KingdomMattress was way too soft and was hoping for a split mattress on the double bed. Coffee is awful.
Location and it’s cheap. Has Netflix !
Stayed in March 2024
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