119 Norfolk Street, Sheffield, S1 2JE, United Kingdom
#21 of 30 hotels in Sheffield
Guests' ChoiceBased on 3975 hotel reviews
7.5Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.8
Staff
8.4
Value for money
7.3
Free WiFi
8.1
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End of dialog contentReviewed: April 29, 2024
Matthew
United KingdomA little tired….
Location
Stayed in February 2024
Reviewed: April 28, 2024
Martin
United KingdomPrices went up drastically because of snooker at the crucible.
Perfect central location
Stayed in April 2024
Reviewed: April 27, 2024
Carol
United KingdomNo windows to open so was stuffy in the room. The air con was broken and the tv sound wasn't very loud. I complained about the 2 problems reception said they would send someone round but they didn't. When got back to our room nothing had been rectified. So very disappointed, I mentioned it again on check out said sorry for the inconvenience.
The room was a good size also the bathroom
Stayed in April 2024
Reviewed: April 27, 2024
Anne
United KingdomI have no comments.
I loved the location of the hotel as it was within a short walk from and to the station, it was surrounded by beautiful buildings and a glass-enclosed garden with lovely plants. The facilities were also excellent and all the staff that I encountered were highly professional and friendly.
Stayed in April 2024
Reviewed: April 25, 2024
Yasodhara
IndiaCost.
Nice location & nice hotel.
Stayed in March 2024
Reviewed: April 24, 2024
Peter
United KingdomNothing comes to mind
Our room was spotless, and was available when we checked in at midday.
Stayed in April 2024
Reviewed: April 23, 2024
Surekha
United KingdomNowhere to charge my car, caused a problem for me
Stayed in April 2024
Reviewed: April 23, 2024
Carl
United KingdomTelevision didn't work throughout stay and not action taken to repair it. Only one lift operational. There was a lot of demand for the single lift
Spacious, relaxed atmosphere.
Stayed in April 2024
Reviewed: April 21, 2024
Janet
United KingdomWe didnt like being given a disabled room when we didnt need it. The room a little disappointing .
A good central location . We ate in the restaunt for evening meals these were very nice.
Stayed in April 2024
Reviewed: April 20, 2024
Zoe
United KingdomThere were two staff on check in when I walked in and then one left and there was a big queue so took a while. I arrived around 5ish so you'd guess that it was going to be busy checking in as they'd had a conference there too so wasn't well mananged. Only one lift was working too.
Location was great Car park directions were good and a good discount was offered
Stayed in April 2024
Reviewed: April 20, 2024
Garner
United KingdomI broke a glass in the bathroom by accident on the evening we stayed. Tried calling the reception several times but got no response at all and had to leave it with a note for the cleaner in the morning. Id cut my hand trying to clear it up and couldn't find it access a dustpan or brush. My husband said h d seen a man in reception trying to get room service in his dressing gown so I assume phones were given. Having to ask for a pass to the pool was a little time.consuming too due to cues at the desk.
The pool was good but I was disappointed to find they have started charging additionally for this.
Stayed in March 2024
Reviewed: April 20, 2024
Helen
United KingdomNothing really to dislike
Central and lovely reception and bar/ lounge area
Stayed in April 2024
Reviewed: April 20, 2024
Kathryn
United KingdomThe bed was too firm for me but that is personal choice. Hot food at breakfast choice of eggs a bit limited Buffet style hot food is never as good as freshly made but very good choice of rest of food
Lovely table overlooking Winter Gardens for breakfast Excellent facilities in the room and view over Peace gardens. Efficient check in and out
Stayed in April 2024
Reviewed: April 14, 2024
Yasmin
United KingdomWe used the wet facilities in the spa and the steam rooms needed a good clean. Steam room smelt of mould and you could visibly see a build up of dirt in the experience rooms where they haven’t been cleaned
Fantastic location, the hotel was beautiful and had such a lovely vibe. Staff were extremely helpful and friendly. Room with a view was fantastic, such a beautiful hotel
Stayed in April 2024
Reviewed: April 14, 2024
William
United KingdomI don’t like you now have to pay £10 to use the facilities
location and facilities
Stayed in April 2024
Reviewed: April 13, 2024
Alexandra
United KingdomMaintenance could be better, there was unpainted filler on the walls & a cracked tile in the bathroom. The bathroom was a little dated (but it had everything we needed and was very clean)
Very clean. Very spacious. Staff were welcoming. All the usual things were provided. The foyer of the hotel is lovely. Location perfect for theatres and City Hall.
Stayed in April 2024
Reviewed: April 12, 2024
Kevin
United KingdomStayed there many time, and swimming pool, etc was included in the price. Now they charge £10 per per person, so not such good value anymore.
Hotel nice and clean. Well positioned for city centre. Breakfast is good.
Stayed in March 2024
Reviewed: April 10, 2024
Jenkinson
United KingdomSmall bar
Lovely central location. Great for theatres
Stayed in March 2024
Reviewed: April 9, 2024
Kerry
United KingdomFacilities were very poor and had to pay extra when stated on booking facilities included only reason booked this hotel.
Location
Stayed in April 2024
Reviewed: April 9, 2024
Shannon
United KingdomThe only complaint I would have (even though it was amazing) was the spa situation. It was great however felt it was unnecessary to pay £10 pp even though we had paid for the rooms. I understand as I work in a hotel myself however I find most hotels I’ve worked at let it be included.
We loved the hotel it’s self as it was very clean and a beautiful building. The location is perfect especially as we were celebrating a birthday
Stayed in April 2024
Reviewed: April 8, 2024
Wendy
United KingdomRooms and spa a bit tired. No bottles of water in room quite basic.
Great central location. Friendly receptionist. Got a very good mid wwwk rate
Stayed in April 2024
Reviewed: April 7, 2024
Chris
United KingdomLovely staff at reception and a welcome drink at the bar
Stayed in March 2024
Reviewed: April 7, 2024
Richard
United KingdomLarge pile of vomit on the steps to the entrance
Location and surroundings
Stayed in March 2024
Reviewed: April 7, 2024
M
United KingdomTv, remote wasn’t working
Stayed in April 2024
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