City Square, Leeds, LS1 1PJ, United Kingdom
#4 of 44 hotels in Leeds
Guests' ChoiceBased on 6939 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Jill
United KingdomBar staff were not at all helpful at 11pm. We had to go in search of food and drink
Clean. Comfortable.
Stayed in April 2024
Reviewed: April 25, 2024
Julie
United KingdomGreeting was fabulous Room gorgeous Perfect place in town
Stayed in March 2024
Reviewed: April 24, 2024
Julien
United Kingdombreakfast area not that well laid out and a little cramped for space
great place overall
Stayed in April 2024
Reviewed: April 23, 2024
Craigbruce1872
United KingdomExplaining when booking about the building work outside the rear of the hotel
The room we were given overlooked building work. We asked to change to a room at the front of the hotel and they gave us a room upgrade to accommodate this. Very helpful staff.
Stayed in February 2024
Reviewed: April 23, 2024
Stacey
Isle of ManThe main light being the big mirror was a little unnerving, but absolutely fine once I realised. There were two lamps though and that was perfectly adequate for lighting.
The hotel was well presented, the rooms were nice, and the staff were really helpful. The gym was also a great bonus and I appreciated having it available for use.
Stayed in March 2024
Reviewed: April 23, 2024
Hilary
United KingdomNothing
Location was attached to the station, central for city centre. Unfortunately since our last visit the square in front of the hotel has been pedestrianised, which we didn’t realise and I drove onto it, ooops! However, Dean, the manager, came to our rescue, pointed us in the direction to the car park, and cleared our mistake with two advancing policemen. Phew! His help didn’t stop there as he upgraded our room, and sorted a breakfast hiccup. 12 out of 10 for Dean, and the rest of the staff. Very good breakfast too.
Stayed in April 2024
Reviewed: April 22, 2024
Gail
United KingdomLocation, style, class, atmosphere
Stayed in April 2024
Reviewed: April 22, 2024
Mark
United KingdomGreat location
Stayed in March 2024
Reviewed: April 22, 2024
Helen
United KingdomI would have given it top marks but the plug in the bathroom sink was jammed in meaning I couldn’t use it and there was mould in the shower hidden behind the sliding door. This was exposed when in the shower having closed the door. Otherwise, clean and comfortable.
Friendly, helpful staff. Comfortable room.
Stayed in April 2024
Reviewed: April 21, 2024
Andrew
United KingdomOutside window of my room would not shut so only had the secondary glazing meaning quite noisy from the outside front of the hotel.
Great staff on reception and hotel looked great after the revamp. Also breakfast staff and food amazing.
Stayed in April 2024
Reviewed: April 21, 2024
Melissa
United KingdomBar staff - the young men working were ignoring the polite middle aged people waiting to be served to focus on the young drunk girls that came in after!
Reception & concierge staff were really lovely. Fantasic welcome at check-in and check out. Rooms were functional, modern & clean as were communal areas. Great location.
Stayed in April 2024
Reviewed: April 21, 2024
Caley
United KingdomNo problems.
The location was great. Reception staff extremely friendly and helpful. Our room was perfect for a one night stay and the bed so comfortable. Breakfast was great too. We will visit again.
Stayed in April 2024
Reviewed: April 21, 2024
Andrea
United KingdomThe shower wasn’t very good with the pressure of it, and the dressing table mirror is too high up to do make up/ hair. We was put in a room that the scenery was a brick wall but it didn’t bother us too much
How welcoming and helpful the staff was. The bed was so comfortable I had the best nights sleep I’ve had in a long time! The room was beautiful and clean and spacious. The hotel decor was absolutely beautiful
Stayed in April 2024
Reviewed: April 21, 2024
Cathy
United KingdomThe room was quite small. However, I did book a small double, so I guess that's to be expected.
Great location next to the train station and restaurants, lovely building and lobby area. Great decor, comfortable bed, good bathroom facilities. Great breakfast.
Stayed in March 2024
Reviewed: April 21, 2024
Deborah
United KingdomNothing to add
Everything very welcoming from start to finish. Very friendly and attentive staff Beautiful clean reception and speedy check in our room was ready which was an added bonus as goiyto a concert. Our cosy room was lovely and comfortable Breakfast fabulous choices. Thank you will book again. X
Stayed in April 2024
Reviewed: April 20, 2024
Anthony
Isle of ManCan't fault
Staff amazing, breakfast top notch and really pleasant vibe to hotel......will definitely stay again while in leeds.
Stayed in April 2024
Reviewed: April 20, 2024
Simpson
United KingdomNo telephone in room to ring for some room service, had to go to the reception.
Everything, lovely hotel.
Stayed in April 2024
Reviewed: April 20, 2024
Allison
United KingdomThis hotel was fab, location brilliant, staff were really friendly, will definitely be staying there again
Stayed in April 2024
Reviewed: April 19, 2024
Amanda
United KingdomThe staff were very polite and welcoming. The room was lovely and bed was comfy. Ideal location right next to train station and in the centre.
Stayed in March 2024
Reviewed: April 18, 2024
Amanda
United KingdomBreakfast was pricey we did not eat with you
Room was very comfortable
Stayed in April 2024
Reviewed: April 18, 2024
Hulland
United KingdomI could have done without the fire alarm at midnight... but that was likely someone messing around on a Friday night, so not the hotel's fault.
The location, decor, atmosphere, etc. were just perfect. We had a lovely stay.
Stayed in April 2024
Reviewed: April 18, 2024
Brian
IrelandThe location is excellent. I found the bed and pillows extremely comfortable and had a lovely nights sleep.
Stayed in April 2024
Reviewed: April 18, 2024
Mark
United KingdomNothing
The location was perfect , an entrance from the train station made thing even easier, the location in the centre of Leeds all the shopping , restaurants, bars all just a few steps away .
Stayed in April 2024
Reviewed: April 18, 2024
Dean
IrelandBit expensive
Nice hotel
Stayed in April 2024
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