Harrowgate Hill, Darlington, DL1 3AD, United Kingdom
#14 of 14 hotels in Darlington
Guests' ChoiceBased on 994 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
8.1
Facilities
7.1
Staff
8.7
Value for money
8.1
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Myers71
United KingdomJust in need of updating and maintenance. Lift not working and were on 3rd floor Handle dropped off window
Great location lovely family pub next door and only 10 minute walk to the club to see a local band.right next to a shopping area. Gorgeous views.staff and residents friendly Rooms were clean and comfortable just need updating
Stayed in April 2024
Reviewed: April 11, 2024
Helen
United KingdomAs a non smoker it smelt like some one had previously smoked in the room.
Spacious room, very comfortable bed. Parking. Helpful staff.
Stayed in April 2024
Reviewed: April 8, 2024
Ian
BulgariaMissed not having option to eat onsite,knew beforehand but would have been great to pop down to eat. Lift wasn't working, but reception did offer to carry my case up for me.
Good location for my onward travels, large room, comfy clean bed and bathroom was clean and towels plenty full. Reception was welcoming and friendly.
Stayed in April 2024
Reviewed: March 18, 2024
Joe
United KingdomOur room was overlooking the main Road which wasn’t a problem, but the noise from the passing vehicles took a bit of getting used to.
Fair price, good pub/diner next door.
Stayed in March 2024
Reviewed: March 16, 2024
Denise
United KingdomBeen using it for years and it's now looking very 'tired'. Lift hasn't worked for at least two years. Rooms need upgrading. Bathrooms definitely need refreshing...All-in-all, slowly declining, which is a shame as it has lots of potential.
Handy for frequent buses to centre. Pub/restaurant attached. Cheap.
Stayed in March 2024
Reviewed: January 14, 2024
Jennifer
United KingdomNo breakfast option as pub next door not open until 11am. Position of shower head: ridiculous.
£70 for 3 people for one night. Excellent value for money.
Stayed in January 2024
Reviewed: November 9, 2023
Val
United KingdomNoisy , disrespectful guests in other rooms. Banging about half the night !!
Its was cheap and was fine for one night stay
Stayed in November 2023
Reviewed: October 27, 2023
Oyekemi
United KingdomTHE WORK WAS TOO MUCH FOR THE FEW STAFF AND THE BEDS WERE NOT MADE DAILY
THE STAFF WERE FRENDLY
Stayed in September 2023
Reviewed: October 25, 2023
Danny
United KingdomOn third floor and elevator not working Pressure in shower poor.
Good location for in and out of region. Very good sized clean and comfortable room Nice and quiet.
Stayed in October 2023
Reviewed: October 24, 2023
Denise
United KingdomWasn't any shampoo/shower sachets in bathroom but it's a budget hotel.
It's cheap and cheerful. Stayed here numerous times over 7 years and naturally looking a bit 'tired' (aren't we all‽) but basically a nice hotel in a super location. Spacious free car park. Good bus service into the town centre. Tea and coffee making facilities in room and kitchenette available if you bring your own food, although a very decent chain pub/ restaurant literally next door. As a budget hotel, I would recommend.
Stayed in October 2023
Reviewed: October 22, 2023
Karly
United KingdomNothing
Cheap over night stay on route to Scotland from the South. Clean, basic and had all we needed. Staff were friendly and plenty of parking.
Stayed in September 2023
Reviewed: October 20, 2023
Shaun
United KingdomBathroom fan was full with dust.
Comfortable bed and hotel in general was accessible for my blind wife, despite the lift being out of order. Cleanliness in the general area of the room was to a good standard.
Stayed in October 2023
Reviewed: October 10, 2023
Ralph
United KingdomGood value, convenient to have ability to check in late
Stayed in October 2023
Reviewed: October 7, 2023
Barbara
United KingdomNothing I didn’t like!
Helpful staff and nice clean bedding and towels.
Stayed in October 2023
Reviewed: October 4, 2023
Sharon
United KingdomLocation was good.
Stayed in October 2023
Reviewed: October 2, 2023
Nadia
United KingdomLift was not working
Stayed in September 2023
Reviewed: October 1, 2023
Robert
United KingdomReception desk man was excellent a good dedicated man
Stayed in September 2023
Reviewed: September 27, 2023
Sean
United KingdomMost of the rooms are dated and in need of attention
Lad on reception was very helpful
Stayed in September 2023
Reviewed: September 24, 2023
Philip
United KingdomNothing
Dated and worn but clean and cheap. Great value. 1990s Hotel.
Stayed in September 2023
Reviewed: September 21, 2023
Sian
United KingdomThe stairs. We had dogs with us so it was 3 trips up and down the stairs each time we arrived and left. Bags up, cages up then dogs up. We left utterly exhausted.
Well located, decent pub next door, staff were lovely. Budget friendly, room clean enough and a good size, beds comfy.
Stayed in September 2023
Reviewed: September 20, 2023
Glen
United KingdomClose to bus routes in and out of Darlington out of city centre but close enough. Large rooms with bath.
Stayed in September 2023
Reviewed: September 20, 2023
Gail
United KingdomThe carpet was dingy and stained and the room furniture a bit battered.
The room was spacious. The complimentary tray was generous. There was plenty of parking. Although on a main road, there was a field and public footpath on which to walk the dog on the other side of the road.
Stayed in September 2023
Reviewed: September 18, 2023
Connell
United KingdomAll good other than that mentioned about it needing a freshen up.
Location was convenient being just off the motorway and the price was good. Room was a good size for two adults with clean sheets and comfortable bed. Good having 24hr manned reception, as we arrived after 10pm and left before 7am. A little tatty around the edges but perfect for our purpose of a short stop over.
Stayed in September 2023
Reviewed: September 17, 2023
Sarah
United KingdomDecor is a bit dated and could do with a spruce up, but not bad for the price
The staf were lovely and friendly. Plenty parking onsite. Great location just off the A1. Room was clean and a good size. It was a really really hot weekend and they provided a fan which was appreciated.
Stayed in September 2023
Niagara Falls, USA
Windsor, Canada
Valladolid, Mexico
Kouřim, Czech Republic
Costeşti, Romania
Riga, Latvia
Yanbu, Saudi Arabia
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content