Neston Road, Thornton Hough,, Heswall, CH63 1JF, United Kingdom
#2 of 8 hotels in Heswall
Guests' ChoiceBased on 1226 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.8
Staff
8.9
Value for money
8.0
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Freya
United KingdomThe staff in the spa cafe where quite rude and miserable and it was £6 to rent a dressing gown when we had already spent extra on spa access
The spa facilities where amazing and the birthday treat in the room was a really nice gesture
Stayed in April 2024
Reviewed: April 25, 2024
York
United Kingdomif you stay in room 249 unfortunately its next to the external door....... (where the smokers go) so the smoke finds its way into the room.
Great service, lets face it not everything always go to plan, its how problems are dealt with that counts. The staff were excellent
Stayed in April 2024
Reviewed: April 12, 2024
Allan
United KingdomFood was very good and service matched
Very clean and comfortable
Stayed in April 2024
Reviewed: March 20, 2024
Bernadette
United KingdomAll good but would’ve liked an earlier check in.
Very clean, very friendly and helpful staff. Overall good service.
Stayed in March 2024
Reviewed: March 15, 2024
Sharon
United KingdomThe breakfast wasn't sane as lasttine we came and staff not as happy
Spa and room
Stayed in February 2024
Reviewed: March 12, 2024
Katie
United KingdomFood her was unbelievable all spa facilities perfect also
Stayed in March 2024
Reviewed: March 7, 2024
Derek
United Kingdomthe bed was too high
breakfast was amazing and plentiful the room was great
Stayed in March 2024
Reviewed: February 21, 2024
Tina
United KingdomRoom very warm and temperature not easily adjusted. Bathroom decor tired. Food nice but expensive.
Lovely spa, very relaxing. Food was nice. Room had lots of space and an unexpected balcony with a countryside view.
Stayed in February 2024
Reviewed: February 4, 2024
Bosland
NetherlandsThe location. Quiet and beautiful area and the property is beautiful
Stayed in January 2024
Reviewed: February 2, 2024
Keith
United KingdomAll good
Clean comfortable good breakfast and facilities
Stayed in December 2023
Reviewed: January 31, 2024
Robert
United Kingdomnothing to mention here
All of it went well - stayed here 4 times on business - great location and fantastic refurbed spa
Stayed in January 2024
Reviewed: January 30, 2024
Alice
United KingdomWas excited to see a tv in the bathroom and was looking forward to watching something in the bathtub but the tv remote control was broken and couldn’t navigate the screen.
Close to Cheshire oaks which was perfect location for us and they had nice spa facilities across that was included in our stay. Perfect after a day of shopping.
Stayed in January 2024
Reviewed: January 13, 2024
Pam
United KingdomI didnt like the spa area. It was tired, just pool, hot tubs, steamt and sauna. All were a little crowded. Small hot tub not working very well Needs an update and more experiences added. Had to pay extra for towels, robes and slippers. Treatment rooms and resting room very nice however.
The hotel restaurants were beautiful and all the food we had was high standard.
Stayed in January 2024
Reviewed: January 11, 2024
Joanne
United KingdomNothing
Room appointment, breakfast, room service, lovely staff
Stayed in January 2024
Reviewed: January 11, 2024
Judith
United KingdomAll the staff were very pleasant and helpful.
Stayed in January 2024
Reviewed: January 9, 2024
Lydia
United KingdomThe rules regarding children in the spa areas were not enforced which meant it wasn’t as relaxing as it could have been.
Extensive spa facilities, lovely huge beds, great food and fantastic staff.
Stayed in January 2024
Reviewed: January 9, 2024
Roderic
United KingdomAll good
Comfortable and well run hotel
Stayed in January 2024
Reviewed: December 27, 2023
Jennifer
United KingdomVery nice surroundings and decor. Few tea and coffee stains in the room by facilities and an old sock on the radiator - obviously missed by rooms service.
Stayed in December 2023
Reviewed: December 26, 2023
Susan
United KingdomNot great catering for vegetarians. They had a main for selection but the sides had to be adapted to suit. Whilst the kitchen were happy to do this it meant a very long wait for food.
Always a lovely atmosphere with a friendly and professional team.
Stayed in December 2023
Reviewed: December 20, 2023
Peter
United KingdomUse of spa facilities came at extortionate cost
Room & bar
Stayed in December 2023
Reviewed: December 17, 2023
Lorna
United KingdomCooked breakfast was not hot enough. Spa was rather busy. We could not use the sauna.
Lovely location. Very friendly staff. Comfortable and clean room.
Stayed in December 2023
Reviewed: December 13, 2023
Yasmin
United KingdomThe rooms aren’t particularly sound proofed (room 225) I had to request Green Tea in the room
Very clean and tastefully decorated
Stayed in December 2023
Reviewed: November 30, 2023
Fennelly
United KingdomThe WiFi kept going on and off
The property was stunning!
Stayed in November 2023
Reviewed: November 27, 2023
Neil
United KingdomThe staff the ambiance the gardens
Stayed in November 2023
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