Poorly placed electrical outlets, no plug in bathroom for hair dryer. You had to use plugs that were jammed between desk and curtain. Staff give very poor instructions on how to get places thry just shove all these bus timetables at you. We had no idea we needed an Octopus card to get around on buses and ferry and even to pay for things. Everywhere accepts this card but they do not all take credit card. Make sure you take a lot of cash in HKD. When you arrive go to the 7 Eleven near hotel and get an Octopus card and load some of the cash on to it. The free shuttle takes you to Disney and the ferry, the ferry mall has cash machines. If the staff could make a letter that explains all this it would be so much easier. The just blab off all these buses and when you have never visited it gets very confusing.

The rooms were very clean and the whole property very well maintained. The breakfast was much better than expected. Staff were friendly

Stayed in April 2024

N/a

Near ice rink

Stayed in January 2024

Only one restaurant and too horrible to see long queues there no matter for breakfast or dinner. For breakfast, there are four sessions from 7 to 11 am, one hour per session. However, not many food choices, and what’s worse, long queues again in front of the limited food.

Beautiful sea view and helpful staff. Glad that auto-drinking water machine, microwave and coffee maker are available at suites.

Stayed in March 2024

A shame the outdoor pool closes for the winter

Lovely modern hotel

Stayed in March 2024

Unfortunately, the swimming pool was closed due to the so called „winter season“ (28 degC)

The breakfast buffet was awesome. Good beds and spacious rooms.

Stayed in March 2024

Food is not great. Staff could be friendlier.

Great rooms. Nice view. Good value.

Stayed in March 2024

The room does not have a bathtub. It’s shower only.

I traveled with my husband and my 10 year old son. We were out every day touring Hong Kong and having dinner with friends, so did not use much amenities of the hotel. But we loved the room. The bed and sofa are so comfortable that they wipe away our fatigue every night. We had a water view room and loved the view every morning! Across the street there is a small strips of restaurants— Korean, Vietnamese, etc. Very good food.

Stayed in March 2024

Very large step over the side of the bath to get to the shower and odd to have a glass wall between the bedroom and bathroom.

Perfect location for what we needed. Nice room with good facilities. Housekeeping staff were lovely.

Stayed in March 2024

The location made it tricky to hire a private car which we wanted for car seats for the kids. They had to drop us off at the entrance of discovery bay due to some restrictions.

Everything was great - room, shuttle to Disney etc

Stayed in February 2024

I stayed there for so long that I notice the standards has dropped, however prices at certain times are very expensive. There are fewer staff, and hotel has no room service since COVID. I always arrive late to Hong Kong and 7elven in north plaza closes at 10. The bar next door closes at 12 but has no food. Even for someone who have stay at this hotel for many year, the buses to the hotel and the buses within Discovery bay are very confusing and time consuming. For the locals and hotel staff its very obvious but its is very confusing to tourists. Rooms are very cold in the winter, but its a Hong Kong thing not to have heating in hotels. But since windows dont open, they had to keep AC on to reduce humidity. The rooms with the walk in baths, the bath room is completely covered with water after a hot shower due to condensation on the walls, floor and ceiling. I think the rooms needs heaters and dehumidifiers.

I have stayed at this hotel for over 10 years. Its close to the airport and its a short ferry ride to Central (30 minutes, and there is a new fery at north plaza). The rooms are much bigger than room at Central at similar prices. Discovery bay neighborhood is very nice, not crowded like Hong Kong. Rooms are very quiet.

Stayed in February 2024

Does not provide small consumables such as disposable razor combs etc

Location, very calm and beautiful surroundings.

Stayed in February 2024

Nil

Location, Food and Clean

Stayed in February 2024

A tad quiet due to the low season.

Nicely furnished room and general layout.

Stayed in February 2024

The play room was filled with cash machines and very few real toys. More like an arcade, very disappointing

Nice size for the room

Stayed in February 2024

The bathroom and all the furnishing look tired and need to be updated. The hotel location is not walking distance from the ferry port.

Room was okay, functional. Nice thick carpet flooring through out the rooms and the corridor area, so it is fairly sound proof.

Stayed in February 2024

No bell service to assist with luggage.

Hotel location on the bay, restaurants including a halal takeaway, cafes, convenience stores & supermarket are only a few steps away. Easy transportation, 20 min by taxi from airport and 20 min from Disneyland by free hotel shuttle. The reception was responsive. Mr. Brenden, the concierge on duty, was extremely helpful.

Stayed in February 2024

The coffee wasn’t very good, the pancake machine was very slow.

The breakfast was fine, not spectacular.

Stayed in January 2024

Telephone was dirty. No drinking glasses only mugs. Free upgrade from Mountain to Ocean view for regular client would have been nice since the hotel was not at full capacity.

Loved the view and location was convenient for my needs.

Stayed in January 2024

Our confusion and frustration stemmed from the lack of clarity regarding taxi operational policies when arriving at or departing from Discovery Bay in Hong Kong. We encountered a situation where certain taxis were unwilling to venture into this particularly vexing area. The overall experience with taxis in Hong Kong was anxiety-inducing, as the driving style of many drivers seemed erratic and somewhat perilous. Navigating the bustling streets felt like a constant adventure, prompting concerns for our safety. Given these circumstances, we believe that the hotel could enhance the guest experience by offering a shuttle or taxi service, providing a more tranquil and secure means of transportation for those who prefer a less harrowing commute. Implementing such a service would not only address safety concerns but also contribute to the overall comfort and satisfaction of guests, offering a convenient and stress-free alternative to navigating the unpredictable taxi landscape in Hong Kong. Providing reliable transportation options would likely be well-received by visitors seeking a more peaceful mode of travel within the city.

We were delighted with the superb location of the hotel, surrounded by captivating scenery and a friendly atmosphere. The beauty of the surroundings added to the overall positive experience, and we appreciated the fact that almost everyone we encountered spoke English, which proved to be an unexpected bonus. The combination of the excellent location, the welcoming environment, and the convenience of communication in English made our stay truly enjoyable.

Stayed in December 2023

View and room spa

Stayed in January 2024

The pillow was too soft

The location

Stayed in January 2024

The room didn't have the sunken tub and some fixtures need to be tightened as they were loose in their fixtures.

The staff, environment and area around hotel. The 2 bedroom suite event had a water filter and instant hot water machine.

Stayed in December 2023

Great location; walking distance from the ferry terminal to the mainland.

Stayed in December 2023

View Bathroom

Stayed in December 2023