Swimming pool is deep only 120 cm. You have to pay for EACH entrance to this area 30.000,- IDR per person…even for taxi! No map of this area available in the hotel.

Hotel is nice and clean. Breakfast is tasty with many possibilities. Free bus for transport in Ancol area (to get some entertainment).

Stayed in March 2024

There was nothing really I could complain about

Nice area but most things around the hotel was closed. Although it was out of season.

Stayed in January 2024

Isolated and there was a charge to get on site. Getting to the place was very difficult through a special entry and taxis were charged. There was a pass code system but it wasn’t explained well and a new pass was required for every entry which was difficult if you didn’t know you exact movements. Also around the facility seems a bit run down post covid, I guess. Not what I was expecting compared to the website on the area.

Nice staff and amazing breakfasts.

Stayed in October 2023

The breakfast options and quality could be improved.

The room was spacious and clean.

Stayed in October 2023

Little bit out of the way, but it's fine if you only need to be in Jakarta for buiness/family

Quite clean, fancy hotel that was reasonable in price

Stayed in August 2023

Towel is a bit smelly. Shower is leaking. Faucet need a bit effort to close.

Location very close to Dufan. Staff are friendly.

Stayed in September 2023

1. Shampoo/shower is not enough for two persons (only provide one small pack) 2. Only provide one door key 3. Only one chair inside the room 4. Only one glass inside the bathroom 5. Book a 90-minutes couple massage in advance but when we arrived there, the therapist said only a 60 minutes massage can be provided coz it clash with another booking

Breakfast has many varieties

Stayed in September 2023

Room furnishings were rather basic and hairdryer was only available via request. You’ll also have to pay 25k everytime you go into the Ancol area where the hotel is located.

Excellent location and the hotel was exceptionally clean with great facilities and a nice lounge/cafe in the lobby. Front desk was extremely helpful and friendly too. They allowed us to check in at 12PM, 3 hours ahead of check-in time. Definitely worth the money!

Stayed in September 2023

peacefull

ambience

Stayed in August 2023

The overall service could be improved. We had couple of unpleasant experience during our stay: 1. When we check in, it's a bit hard to find someone who could help us bringing our lugages from car to hotel lobby (we travel with kids and senior citizen and brought several bags, so any help is highly appreciated) 2. After finally we got a cart to bring our lugage, we checked-in as usual. We gave our lugage tag and room number to the bell boy, and he promised to bring them to our room. We waited for more than one hours in our room, but the lugage never came. My husband then came down to lobby to check. It was by surprise that all of our lugages were getting out of the cart (it was already on the cart before) and being abandoned in the lobby. After complaining, then finally we get it delivered. 3. We requested extra bed and paid for it during check-in. We waited for almost 3 hours and called several times to receptionist, but the extra bed was not coming. Only after getting downstairs to lobby to complaint, then the extra bed finally came. 4. The lobby and public facilities are great, but the room is relatively old. There was a lot of stain on the wall and on the carpet. The hallway to the room was a bit smelly also. The bath room is spacious but mouldy on some spots including the bathroom sink. 5. The curtain has no vitrage, which is quite unusual for 4 star hotel. Room lighting (both natural light or electrical) is low, which make it quite gloomy. 6. When we went for breakfast, we were asked to pay for extra person (7 y.o. kid). It is normal and we don't mind at all. There were 4 of us, while the breakfast was for 3 person (with extra bed). We were asked to pay full price (IDR 220k) for the kid.I decided to pay after breakfast. When I queued after breakfast for paying, a family in front of me has 10 y.o. kid and asked to pay IDR 108k. I'm wondering why earlier I was asked to pay higher for smaller kid?

This hotel has a very nice and modern lobby. The swimming pool and kids club are big and awesome. Room is spacious, bed is comfortable. Location is great, just next to Dufan. We stayed during holiday season, so there were a lot of guests, but the parking lot are spacious, it's still easy to find space to park our car.

Stayed in July 2023

One thing dissapointed me that we were stayingat Ancol area. Thought that the hotels inside there is giving the guest the Ancol pass. Like how it use to be back then. But instead they said they wont give the pass because i book the room from Booking.com So if you are planning to get in and out from Ancol, i suggest book the room directly to their website. I didn't get why the TV was so small for that size of room. The next room have bigger tv. Ac was hot in the middle of the night. I had connecting room and the other room also very hot. Ac always stopping and you have to turn it back on all the time. Bathroom was also fallen apart. Water pressure was ridicilously slow. The sink knob fell out. The lighting was to dark for bathroom. I will not go back to this hotel.

The lobby is very nice and clean. And i choose this hotel because i was visiting Dufan so it's very convinient. The kids also enjoy the pool.

Stayed in June 2023

Lift

Food

Stayed in April 2023

There was no view from the room. Asked for a change since we checked in and asked for change quite early so there should be more room. The room looked old and not clean. The breakfast were quite limited and tasted just okay. Really hoping for more. We expected overpriced food but the quality was very disappointing and not hotel level at all.

Nothing in particular. The lobby looked nice though.

Stayed in May 2023

Breakfast taste and variety

Location is good

Stayed in April 2023

Thank you to Mr Ruslan for your kindness and hospitality to me and my family. It was a good experience for the place and the staff. The location is also very close to play station DUFAN.

Stayed in May 2023

kids hotel

Stayed in March 2023

Only Rooms: Stay at Room 536. The finishing of wash basin and table next to Bed is very dirty. Seems the contractor complete the work renovation without supervision from QC or Hotel Reps. Theres big stain at the floor and also at the wash taffle at toilet (i took picture on this)..which can be cleaned by simple way using common chemicals. But its still there (seems no QC to check the room before Guest in). Also the Shower is broken. When turned on..the water go at many ways. As i see its just a cheap model of shower. Somebody should change it with new one. When Check in. We,re booked for no view room (2 or 3rd floor). Staff offer me upgrade to room with view (5th floor) with add charge 100K. I Agreed... When entering the room..the view is the wall on next building haha..a liitle bit view in the corner view to marina (i guess). Also the bed a lil bit firm. Seems not the best quality of bed available at this hotel.

I like the hospitality of the staff. Event during check in..Hotel GM pass and say hello and welcoming guesses. Kids Friendly Hotel. The Kids Club is Great The PC installed with nowadays kids game is awesome. Good environments at lobby Many playing table suitable for kids at the lobby. There kids corner next to Check in area so kids can wait there. Simple process of checked inn. The Room is spacious. Good Breakfast Menu

Stayed in January 2023

Pool water fountain is broken not fixed. Miss understanding between the Day manager and front desk officer creating bad mood just after checking in. Long waited check in until 4:30PM from scheduled 3PM

The pillows are so confort. Breakfast is very good and many choices.

Stayed in December 2022

The room was too cold. AC Controller cannot function well

Breakfast was good and many variants

Stayed in December 2022

Location

Nothing

Stayed in November 2022

Set up for families ,very noisy with kids but that's expected given its location and it was a Saturday night .

Location

Stayed in October 2022

False advertising from the bar.

Location. Breakfast.

Stayed in August 2022

some section is gloomy

spacious

Stayed in July 2022

Check in time

Kids club for my 4 grandchild

Stayed in June 2022