I was frustrated with the volume of auto reply emails asking for the same information re tourist tax and passport info. there was never a personal reply from the hotel to say they received my info the first time.

excellent location, clean, comfortable beds. We only spent one night and they kindly held our bags while we toured the city. If we were spending more time in Florence I would want a bigger space for 3 people.

Stayed in April 2024

I can't think of anything really. For some people not having a 24/7 reception is a problem, but not for us. For most of the day, they were there. But we had to get out and catch a train at like 6AM. We knew there was no reception open that early. We talked to the staff and they gave instructions about were to left the keys on the desk and voilá! Pretty easy. By the way, the owner answers any questions on whatsapp right away. So if there is any problem, I guess she will be there asap to help.

The staff was really friendly and helpful. Room was 100% clean with all the necessary amenities inside the bathroom (shampoo, soap, really good shower, etc). There was a minibar inside the room, which was a nice surprise. In front and right on the side there are two supermarkets. Right in the corner, a 24/7 Mcdonalds and coffee shops. The location is amazing if you want to walk everywhere. Close to the train station, etc. Nice beds (we stayed in a room for three). I cannot complain.

Stayed in March 2024

The rooms needs to be updated. The furniture is outdated and one of the bathroom tiles were broken.

The location was really good. Close to the train station, restaurants and grocery store. It was a little bit noisy during the night. So light sleepers might not like this area. The staff is amazing, really helpful and accommodating. The room was really clean.

Stayed in March 2024

Really too much noise, couldnt sleep properly at all, there is no isolation whatsoever…

Its location, near the train station and in the center of Florence

Stayed in April 2024

the hotel is in a building which has a very, very small elevator that does not inspire confidence and means multiple trips to get more than one person with one suitcase upstairs [like those photos of how many college students can fit into an old telephone booth].

the location was most convenient for our arrival by train: we were easily able to walk from the train station with all our luggage without needing a taxi, and the hotel is near restaurants for lunch / dinner and very conveniently close to Santa Maria Novella. The room was amazingly comfortable and included a desk for computer users. And the price was very reasonable which is hard to find in the center of Florence. The buffet breakfast was typical and included.

Stayed in March 2024

Great hotel in the center of Florence. The rooms are confortable and the staff was welcoming. We had a room that was facing the street, thus noisy at night and in the early morning. But overall great value for money.

Stayed in March 2024

Non!

I recommend strongly the hotel to my friends! Everything was excellent!

Stayed in March 2024

Hotel is a 5 minute walk from the train station and easy to find. Staff was very welcoming on arrival. We arrived around 9 in the morning and we was aloud to leave our luggage till check in which was in the afternoon. Museums were within walking distance. Room was clean on arrival and also had a fridge. Shower was nice and powerful and warm. Room also had a couple of art pictures which added a nice touch. If I went back to Florence I would stay again

Stayed in March 2024

Very good location, close to all the all attractions and train station. Room is of good space, clean and well maintained.

Stayed in March 2024

Super nice staff, really friendly, gives a real family vibe I was arriving late so they asked me in advance to self check in, and the instructions they gave were super clear and easy to follow The place was clean and comfortable and great value for money

Stayed in March 2024

This hotel is not suitable for people who have difficulties walking. The hotel reception and rooms are located a few floors up in an old building. A small elevator is available. The neighborhood where the hotel is located feels a little rough (close to a well known railway and bus station).

Hotel Berna is a very well located budget accommodation alternative if you are looking at discovering the main cultural attractions of Florence by foot. Their staff are very friendly and helpful, and the breakfast is good. We particularly appreciated their help in finding a suitable solution to park our car for 2 days.

Stayed in February 2024

Good location and nice staff

Stayed in January 2024

Good location for traveler by train. very short walking distance from main train station.

Stayed in February 2024

Only challenge was the very small bathroom. If you are tall/large, you would have real problems.

Very clean. Excellent staff. Helpful & friendly. Good breakfast. Very near train station.

Stayed in February 2024

Nadia is really welcoming

Stayed in February 2024

Leaving it 🥲

Great location lovely helpful lady at the front and the beds and pillows so so comfy

Stayed in January 2024

Nothing to dislike, the lift is well documented as being exceptionally small but this wasn’t a problem for us.

Very easy access to railway station and flat, easy walk to historical centre. It’s small, clean and unpretentious. Lovely welcome, helpful staff and good breakfast.

Stayed in January 2024

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This place is absolutely amazing and located 5 min walking distance to the old center of the city. Despite our late arrival, the host waited for us and provided essential information to explore the surroundings. Ms. Nadia pleasantly surprised us in the morning with a birthday treat for one of our family members. The beds were incredibly comfortable, consisting of one double bed and one single bed, which was just perfect for our family. The host was extremely helpful and agreed to keep our bags safe until late in the evening, allowing us to enjoy a fantastic day in Florence. Thank you for making us feel at home!

Stayed in November 2023

Elevator too small. Maximum can fit 3 adults of medium size (need to squeeze in)

Close proximity to the train station. Commuting to and fro is a breeze

Stayed in November 2023

Not much to dislike, but if we were to be picky, the hotel is on the 4th floor and the elevator is a bit slow and small. But, that is all of Italy from our experience.

Location was excellent, literally just across the street from the main train station. Very easy access from the airport by tram. Within 10 minute walk of Duomo and 15-20 minute walk of most major attractions. The staff was extremely friendly, and Nadia was just great. She was always smiling, cheerful and happy to help and answer any questions we had. As another reviewer posted, her cappuccino was the best! Breakfast was simple, but very convenient and ideal for our purposes. Rooms were very clean and served the purpose. Will definitely stay here again.

Stayed in November 2023

all fine

Stayed in November 2023

The staff was friendly. The room was ok. Could improve on furniture. A bit expensive for the type of accomodations.

Stayed in November 2023

The towel dryer wasn’t working

The staff was EXTREMELY kind and gave us really good tips on what to see and eat, and how to walk around the city.

Stayed in November 2023

There is a small lift, I didn't use it, preferred to walk up. But you need it if you've got large bags!

Excellent breakfast, great coffee, extremely friendly.

Stayed in October 2023