Corso Italia 38 - Lu Bagnu, 07031 Castelsardo, Italy
#12 of 12 hotels in Castelsardo
Guests' ChoiceBased on 13 hotel reviews
7.1Cleanliness
7.7
Comfort
7.4
Location
8.3
Facilities
6.8
Staff
8.7
Value for money
7.5
Free WiFi
6.2
Real Bookers. Real stays. Real opinions.
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Showing 1 - 13
Reviewed: October 13, 2023
Kerrie
AustraliaComplete lack of facilities. There was no bar open when we stayed, even though this as advertised and we were told it hadn't been open all year. The outside areas were 'tired' and in need of some care - landscaping, tidying up, removal of rubbish.
Great location, on the beach. Good vantage point to explore nearby beaches.
Stayed in August 2023
Reviewed: July 22, 2023
Dejan
SloveniaThere were some reconstruction works and noise.
Stayed in July 2023
Reviewed: July 11, 2023
Eva
SlovakiaLoocation of the hotel is very good Good value for money We had a room after reconstruction with a beautifull view from large balcony. Breakfast was very fine The stuff is very kind, helpfull and they try hard to do the best for guests. We had a great time in this hotel.
Stayed in July 2023
Reviewed: August 24, 2023
Déborah
SwitzerlandWe asked for a room with double bed, they gave us a room with twin beds put together. It was not comfortable. Each twin bed was not comfortable. The white lightening made us feel like in a hospital. Very small shower/bathroom for a 100€/ night. Parking is costly - 10€/ day. Room was kind of clean, but used and not properly finished (marks of paint on the wall and so on). We were supposed to stay for 3nights. After one night on twin beds (not what was confirmed by the hotel, they confirmed a double bed) and pain in the back, we kindly asked if we could go and only pay for the night we spent, as they sold us a bed they didn’t provide. The receptionist tried to help us by contacting his manager. She wouldn’t want to speak with us and we had to pay our full stay.
The receptionist was nice and supportive. He did his best to help us find a solution. Without him, score would be even less.
Stayed in August 2023
Reviewed: August 5, 2023
Blagic
SerbiaThe hotel did not meet our expectations. During the check-in process, we had an unpleasant experience - they gave us a room that we did not reserve. I want to warn future guests to check carefully before making a reservation because the hotel obviously shows the same photos on the Booking platform for all types of rooms. We booked a four-bed room with two adjoining bedrooms, and they tried to accommodate us in one room with four beds. They responded quickly and gave us the room we reserved, but then another problem occurred. In one of the bedrooms, the air conditioner does not work, and since they could not fix it, they offered us to change the room again, that is, for two people to move to a double room. We accepted it, but there is also a problem in the new room. The canister in the toilet is so noisy, louder than the tractor. However, what left the worst impression was the behavior of the manager, who does not care about the quality of the service and who, in response to all our complaints, says that we can leave if we don't like it and that Booking is obliged to find us better accommodation. I don't know who edits the hotel page on the Booking portal, but it doesn't work well. They are convinced that a four-bed room and a four-bed room with two bedrooms are the same. Since we saw that we could not explain the essence of the problem to the manager and since she was very rude, we raised a complaint with the customer support, Booking accepted that complaint and refunded us a part of the money. The next day, the hotel manager tried to charge us that amount (because she received an email from Booking requesting a penalty payment, and she was furious). It was another unpleasant experience, and we spent half an hour explaining to her that we requested a refund from Booking. com portal and that we cannot influence their decision from whom to collect that amount.
/
Stayed in August 2023
Reviewed: July 1, 2023
Cristiana
SwedenVery bad ! Under renovation! Badly renovated! Like an abandoned place
Near the beach
Stayed in June 2023
Reviewed: June 26, 2023
Danijela
Slovenia/
Location was perfect, room was very clean and fresh, breakfast was good, staff was super friendly, especially lady at the reception (I do not know her name, she lend us the mat for the beach😊).
Stayed in June 2023
Reviewed: August 28, 2023
Jurgita
LithuaniaThere are no comments available for this review
Stayed in August 2023
Reviewed: August 18, 2023
Ross
United KingdomThere are no comments available for this review
Stayed in August 2023
Reviewed: June 26, 2023
Ina
SloveniaThere are no comments available for this review
Stayed in June 2023
Reviewed: October 30, 2023
Claudia
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Reviewed: August 9, 2023
Ekin
GermanyThere are no comments available for this review
Stayed in August 2023
Showing 1 - 13
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