1. Really hard and flat pillows 2. Was planning on charging us city tax for our son until we did our own research and learned that children don’t have to pay 3. Charged me an extra 200 for a room for an upgrade for our 11 year old son. The original booking said the room was for 3 people, minimum 2 adults but they denied this 4. Room facing loud noisy street 5. The room is a death trap if there is ever a fire, to get there you have to take an elevator up to the third floor, and then go down two flights of stairs to get there. When I asked what to do in case of a fire, the guy said “go in your room and pray” 6. Some employees are unpleasant

Location and cleanliness

Stayed in July 2023

Nothing.

Location is fantastic, right on the edge of the Ponte Vecchio Bridge. Everything you need is around the hotel such as restaurants, shops and a brilliant supermarket two minutes walk away. Hotel staff fantastic.

Stayed in July 2023

I have never seen such a small room without really a window. The bed was too short and beside the wall. Too tight for us!

Breakfast with a view was nice.

Stayed in July 2023

Room without possibility to open the window, as it was facing a pretty dirty courtyard, super tiny bed that you couldn't stretch your legs, hair dryer wasn't working, very loud during the night - room is not insulated, so you can hear even the water drops of the ACs evaporating in the courtyard

Location was incredible

Stayed in July 2023

The room is extremely small and the picture are failing to show it The "inner courtyard view" is a tiny window to a dirty inner yard filled with pigeons The room was not cleaned during our stay. The bed was small and uncomfortable.

Great location. 15-20 minutes walk from all major sites. The room was clean when we arrived.. The staff were friendly and mostly helpful

Stayed in July 2023

The size of the room. It was small but normal for Europe.

I like the location, you could walk to every touristic spot. I liked that it was super clean and the staff was super helpful.

Stayed in June 2023

the B&B is located at the main street going to the historical center. the room had very good windows because we did not hear any noise from the street. the staff was always very kind and helpful!

Stayed in June 2023

Nothing:)

Amazing location! The room is great, clean and quite spacious:)

Stayed in June 2023

Wonderful hotel in the middle of the city. We had a great time.

Stayed in June 2023

Old Bridge B &B was perfect. The location could not be beat, we loved the tub in our room, and breakfast everyday was so good.

Stayed in May 2023

The air conditioning. I booked this room because it said it had air conditioning only to find out they don’t turn on the air for another ten days. The description of the room should read “seasonal” air conditioning. The beds were like plywood and the pillows were about an inch thick and hard. I’m not kidding. The description also said the room had a balcony and we wondered why there were no pictures of the balcony. Well we found out why when we got there. It overlooks the backside of the apartments that are street side. I guess we got to see part of the real Italy. There were some idiosyncrasies with the door getting to the rooms which we were not told about which forced us to go back to the front desk, across the street, for help. Plus the lights were on timers in the hall so they would just shut off. Once we learned these tricks we were fine but a heads up would have been nice. There was damage to the floor right outside the bathroom door so you had to be careful where you stepped or you’d pinch a toe.

The room was nice and clean. It had shades and curtains to make it dark enough to sleep. Toiletries were very nice and restocked daily. The noise from the street was very minimal due to location which was great. Since the air conditioning was not turned on yet, they did find us a table top fan to put in our room for air movement. This was a life saver we very much appreciated. Coming from a cooler climate, Florence was very warm to us. They kept our bags for a few hours before we could technically check in and get our room. The spa tub was a bonus I took advantage of. Had a small safe and a place to hang and store stuff.

Stayed in April 2023

The rooms are noisy. We could hear people upstairs and in neighbouring rooms scrape furniture and chat.

Great location

Stayed in March 2023

Best location. The landscape view of Florence from the terrace while having breakfast is amazing.

Stayed in March 2023

N/A

Excellent location Good breakfast but not included in room price

Stayed in March 2023

The location is excellent and the room was very comfy, clean and spacious. The staff was there for us and helped us during the stay and the breakfast was value for money.

Stayed in March 2023

The receptionist was lovely!

Stayed in February 2023

difficult to park

central location

Stayed in February 2023

we booked a room for a couple , it was extra small , bad smell we couldn’t sleep all night , not clean , it was cold and overall bad experience., we had to pay extra money to make them move us to another room and it was in another building , I don’t know if they do that to make u pay extra when u arrive please make sure u ask them for good and new images for ur room before u book at this hotel .

location is good

Stayed in January 2023

A few too many step ups and step downs in hotel.

I was upgraded to their sister hotel La Scaletta, just across street...Lovely...fantastic room...

Stayed in December 2022

The room was nothing exceptional but not too bad. Pretty much what we expected. Room temp was a little chilly

The room was very clean and kept that way daily. the location was exceptional as close to where we could drive to drop the car off so didn’t have to walk too far with luggage. It was also just off the Ponte Vecchio, hence the name, which made walking into the old town extremely convenient. staff did provide great feedback to our pre arrival questions and concerns.

Stayed in November 2022

I booked a large double room and the room wasn't large, it was a simple small double room. When I asked in reception they told me that this is the large room. I am very disappointed 😞

The location was perfect

Stayed in October 2022

The staff are rude and ignorant and unhelpful. Room was far too small and didnt smell good. Nobody would come to door on arrival and it was a guest who helped us to reception on the other side of the road.

Not much but the breakfast was fine.

Stayed in October 2022

first of all: don’t come here by car!! it’s horrible. second tip: come with small hand luggage. don’t risk anything else. reception in different building, carrying your luggage up there ain’t fun. also: it’s October and the room was hot. can’t imagine July/August living in that hell of a room.

the Location is fantastic! 5-10min walk and you’re close to all sights

Stayed in October 2022

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The super staff. The place more nice. E0vry day was clean on the my room 10 stars

Stayed in September 2022

rooms were tired and small & reception is across the road, which makes check in difficult.

location is great

Stayed in September 2022