Via Rota 15, 80067 Sorrento, Italy
#26 of 88 hotels in Sorrento
Guests' ChoiceBased on 477 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
9.0
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Darren
AustraliaOne of the nicest hotels we stayed in Italy during our 4 week holiday. 2 nights could have easily been 5 or 7 due to the stunning location of Sorrento and the comfort of this hotel. Buffet Breakfst was good, rooms were huge compared to other places we stayed. Highy recommend visiting Pompeii and Capri while down here.
Stayed in April 2024
Reviewed: April 30, 2024
Joseph
United States of AmericaWish I could have splurged on a room with a better view -- but other than that, this place is just wonderful.
Beautiful property. Great breakfast. Good location close to everything in Sorrento. Welcoming and very helpful staff!
Stayed in April 2024
Reviewed: April 29, 2024
Janet
United KingdomDrinks and food inside the hotel were expensive.
Breakfast was amazing. Location was handy for everything we needed. Staff were friendly and helpful
Stayed in April 2024
Reviewed: April 28, 2024
Louise
United KingdomLovely relaxed hotel with friendly staff
Stayed in April 2024
Reviewed: April 22, 2024
Agnes
IcelandNothing
The view was amazing and the staff where exceptional. Cleanliness was suburb and the location was good just a 5 minute walk from the center. I look forward to visiting again.
Stayed in April 2024
Reviewed: April 22, 2024
João
PortugalNothing to complain about, can't point a bad thing about the hotel, it fits perfectly in the price point and star rating, and I'd absolutely recommend staying here.
The staff was great, the hotel is well located, but in quiet zone. The room was very spacious, and with a lovely balcony. The restaurant is good, although a little bit on the expensive side, especially at dinner. Had one of the best carbonara of the whole trip. I'd say overall it was one of the best price/quality hotels of the whole trip, and recommended without a doubt.
Stayed in April 2024
Reviewed: April 16, 2024
Deborah
United States of AmericaThey shouldn’t advertise temperature controlled pool- it isn’t. I went in April and it wasn’t heated. Maybe it us “temperature controlled “ in the summer.
Breakfast was delicious. Entire staff could not be more kind, efficient, and always helpful. They want to please the customers always, and will do their best to take care if you. Everything was clean and beautiful. Loved the gardens and room.
Stayed in April 2024
Reviewed: April 14, 2024
Corrie
CanadaNothing
Well maintained, clean, comfortable, excellent breakfast, wonderful staff, great location, clean pools
Stayed in April 2024
Reviewed: April 13, 2024
Adelina
SwitzerlandNothing
Super clean, really fancy looking, very good vibes 😻
Stayed in March 2024
Reviewed: April 12, 2024
Andrew
United KingdomNothing
Excellent all round
Stayed in April 2024
Reviewed: April 9, 2024
Sonya
AustraliaShower over bath with shower curtain
Lovely areas on the roof top to sit and watch sunset, room and balcony was nice, very clean. Reception staff lovely
Stayed in April 2024
Reviewed: April 9, 2024
Jamie
United KingdomWe didn't find fault. Loved it all. This was better than some 5 star hotels I've stayed in.
Greeting on arrival by reception staff was excellent. The hotel porter showed us to the room carrying our bags and then our car was parked securely for us. The hotel from the reception to the room and all areas were very bright a immaculately clean. We booked a standard room which looked over the rear gardens of the hotel, all very clean and tidy. Breakfast was served in the main dining room. There was a great selection, from fresh fruit, cereals, cheese cold meats, cooked breakfast items, and eggs cooked to order in front of you. The pastry and cake selection was also very good. Bar staff were attentive, and knowledgeable. Walking to the main area of Sorrento was easy, and the area was safe. If I was to return to Sorrento for another stay, I would defiantly return to this hotel, but maybe book a room with a better view.
Stayed in April 2024
Reviewed: April 9, 2024
Brian
United KingdomN/A
Great standard hotel, very well maintained with friendly staff. We really enjoyed our time here.
Stayed in April 2024
Reviewed: April 3, 2024
Ciara
IrelandOur initial room was tiny and dark, to upgrade to a slightly bigger room was an extra 100 per night, therefore quite expensive. Mediocre breakfast for such an expensive hotel. Toiletries in room were not replaced on day 2.
Beautiful hotel, spotless
Stayed in April 2024
Reviewed: April 2, 2024
Olivia
United KingdomWe loved everything except how loud it was very early in the morning. Woken at 5.30am a few times and then a little later by cleaners and drilling nearby. The tiled floors in the corridors meant all noise was amplified and we had to use a white noise app to drown this out as well as ear plugs. A shame as everything else was lovely.
The restaurant downstairs was superb and the staff in there were lovely. Best food we had in Sorrento by a mile. Nice bedroom, great room service and everything you could need.
Stayed in March 2024
Reviewed: March 31, 2024
Gail
United States of AmericaFantastic breakfast! So many wonderful choices! Produce was so fresh!
Stayed in March 2024
Reviewed: March 31, 2024
Jennifer
United KingdomThe single rooms do not have a sea view. Having a sea view would have made the stay more special & from this point of view I was disappointed.
Grand in a traditional style with great service. High standard of cleanliness. Close enough to centre of Sorrento to be convenient but just enough distance from noise.
Stayed in March 2024
Reviewed: March 29, 2024
Dawn
AustraliaThe staff were friendly and helpful. Breakfast was great too.
Stayed in March 2024
Reviewed: November 17, 2023
Michelle
United States of AmericaBeautiful view. We were upgraded and had an amazing view Mt. Vesuvius.
Stayed in October 2023
Reviewed: November 15, 2023
Michele
United States of AmericaWould have loved heat lamps on the patio.
Staff was always helpful & friendly. Spoke good English.
Stayed in November 2023
Reviewed: November 14, 2023
Jane
United KingdomThat the spa treatments were held in nearby sister hotel and not in our hotel. That there was no direct access to sea (knew this at time of booking).
Really bright, airy and sparkling clean. Beds super comfy.
Stayed in November 2023
Reviewed: November 11, 2023
Donna
United States of AmericaEverything was great and I would stay there again just note a few things. On November 1 the hotel shuts off the air conditioner including the option just to have a fan to circulate the air so the room gets a little stuffy. The hotel also does not have Netflix which is not critical while on vacation but it can be nice after a long day of touring.
The location was great and the facility was beautiful. 10 minute walk to Piazza Tasso, 8 min walk to train/bus station and 15 minutes to ferry port. Great breakfast with lots of options including champagne. Friendly and helpful staff. Great view of Vesuvius from the room balcony and rooftop. The shower/bath tub had great water pressure. The bed was on the soft to medium side (good for me; husband prefers firmer). This hotel was also significantly less expensive for a room with a balcony and a view than others that are right in town. The additional few extra minutes to walk to the various places was well worth it.
Stayed in November 2023
Reviewed: November 10, 2023
Deborah
United States of AmericaBreakfast was great with lots of choices including freshly prepared omelette….wonderful service! This place was beyond clean! Sparkling!
Stayed in November 2023
Reviewed: November 10, 2023
Ben
AustraliaNothing comes to mind
The staff, the view, and the room was spacious
Stayed in November 2023
Barcelona, Spain
Beijing, China
Lima, Peru
Whitby, UK
Darlington, UK
Rumleigh, UK
Taxco de Alarcón, Mexico
Porto, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content