Via Santo Spirito 20, Milan City Center, 20121 Milan, Italy
#14 of 446 hotels in Milan
Guests' ChoiceBased on 580 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.8
Facilities
9.0
Staff
9.4
Value for money
8.5
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 11, 2024
Katerina
North MacedoniaExceptionally clean, perfect location
Stayed in May 2024
Reviewed: May 7, 2024
Kevi
AlbaniaBest location to go shopping on Montenapoleone
Stayed in April 2024
Reviewed: May 6, 2024
Alexandra
United States of AmericaExcellent location, very comfortable room and beautiful hotel building in general.
Stayed in April 2024
Reviewed: April 29, 2024
Kalyan
IndiaRoom could have been larger.
Excellent Breakfast. Unbeatable location.
Stayed in April 2024
Reviewed: April 27, 2024
Manjola
Albanianone
Location, room, service
Stayed in April 2024
Reviewed: April 25, 2024
Lior
IsraelGreat location very clean
Stayed in April 2024
Reviewed: April 17, 2024
Markides
CyprusExcellent location
Stayed in April 2024
Reviewed: April 15, 2024
Monica
RomaniaMissing espresso machine
Shaving kit, location price
Stayed in April 2024
Reviewed: April 15, 2024
Mikhail
United States of AmericaIt was pretty warm in the room in April, and AC was not yet turned on in the hotel, so we had to open windows at night.
Very nice polished hotel overall, with a great small osteria on ground floor. Close to main tourist attractions in Milan.
Stayed in April 2024
Reviewed: April 14, 2024
Ian
United KingdomWe were in a classic room which was all that was available, It was comfortable, spotlessly clean and well-serviced, although somewhat small for any extended stay.
The hotel location was excellent and the quality of the staff - in particular the ever-helpful and professional reception staff - was outstanding. The choice at breakfast and the willingness of staff to assist guests was particularly impressive. We had dinner in the hotel on a couple of occasions and the food was of good quality and well-served.
Stayed in April 2024
Reviewed: April 14, 2024
Karen
United KingdomNothing
Great location Friendly helpful staff Very comfortable
Stayed in April 2024
Reviewed: April 5, 2024
Fiona
FranceThe bathroom was on the small side with a narrow door passage.
Great location, friendly staff, classic and comfortable bedroom, good healthy breakfast choices.
Stayed in March 2024
Reviewed: March 26, 2024
Migena
AlbaniaNone
Great location Amazing staff
Stayed in March 2024
Reviewed: March 24, 2024
John
IrelandClean friendly well located priced well
Stayed in March 2024
Reviewed: March 18, 2024
Winston
United KingdomFantastic location, beautiful decor and super staff.
Stayed in March 2024
Reviewed: March 6, 2024
Damian
United KingdomFitness centre disappointing - very little equipment
Staff were exceptional & beds very comfortable. Quiet rooms & location.
Stayed in March 2024
Reviewed: February 25, 2024
Omer
Turkeygreat people with great location
Stayed in February 2024
Reviewed: February 23, 2024
Kinga
PolandNo taxis in Milan
Lov this hotel
Stayed in February 2024
Reviewed: February 20, 2024
Jill
SwitzerlandNothing
Best location, comfortable rooms and an excellent price.
Stayed in February 2024
Reviewed: February 20, 2024
Jurgen
BelgiumLocation and friendly atmosphere
Stayed in February 2024
Reviewed: February 11, 2024
Ridwan
IndonesiaNothing
Stayed in January 2024
Reviewed: February 10, 2024
Yi
TaiwanNone
Shopping is extremely convenient, with all the luxury boutiques just a few steps away. The breakfast is delicious, delicate, and healthy—I really enjoy it. The hotel looks even better and more exquisite than in the photos. I love the room and bathroom space, especially the bathtub. The quality of the toiletries is excellent, with a very pleasant scent and they are very effective. The hotel staff are all very friendly and willing to help. Although the restaurant at this hotel has limited seating, I highly recommend dining here. The food is much better than nearby top-tier five-star hotels. The chef's skill is unforgettable. It's truly warm and delicious Italian cuisine. Next time I'm in Milan, I'll definitely stay at this hotel again.
Stayed in February 2024
Reviewed: January 29, 2024
Bruce
ItalyExcellent location and v comfortable & quiet
Stayed in January 2024
Reviewed: January 25, 2024
Pietro
United KingdomThe room we had wasn't the biggest. They could have removed a random armchair in the middle of it and made it feel more spacious.
Fantastic location in the heart of Milan. Walking distance to all the main attractions. If you are planning on shopping in town, this is a great spot! The lobby and bar look great, Art Nouveau style with elegant decor.
Stayed in December 2023
Ascona, Switzerland
Itterswiller, France
SantʼEufemia Lamezia, Italy
Fasano, Italy
Ancona, Italy
Sainte-Croix-en-Plaine, France
Invercargill, New Zealand
Snettisham, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content