the breakfast was not good

Stayed in April 2024

Perhaps we were unlucky or just allocated to a poor room - but many things didn't work and the situation did improve a little bit thanks to the wonderful staff - my very personal opinion is that parts of the hotel are now crumbling and in desperate need of update. - Air conditioning didn't work at all, so we had to keep the windows open at night - we got woke up in the early morning by cars and vans, plus during the night by the occasional motorbike, this issue wasn't raised with the staff - internet would work intermittently and we had to manually turn it off and on many many times, and hope it would work a bit, there is no/very little mobile signal in the room so this was a real challenge, this was raised with the staff but it would still work intermittently - the room safe storage was clearly not used for a while and needed some maintenance, which was done while we waited when we raised this - we had to decide if we wanted to charge our phones or use the night stand lamp, because only one power socket (out of two, on each side of the bed) worked fine, this was raised but not solved - an emergency light would faintly blink all night long, I'm all up for emergency lights but I bet there are less intrusive ways, this wasn't raised - some drawers (like the one in the room console) won't stay closed for some reasons which I didn't investigate, this wasn't raised On our side of responsibility I have to say that some issues weren't raised to the staff, but then (given our relatively short stay) I don't think it's fair to expect us to dedicate a lot of time to raise basic issues in a "Grand Hotel"

Great place to stay in the area, the building looks stunning from the outside, there is parking and the staff is so amazing they make you feel the most important person in the place. We especially liked the ability to walk around without taking the car that much. If you like history, the hotel will remind you of all the famous people that spent their nights and days in the structure. Amongst other things we liked: - we were offered free drinks on arrival, which we didn't use - the rooftop pool looks fantastic - we were recommended a nearby café (as an alternative to the hotel breakfast) and we do appreciate good suggestions

Stayed in April 2024

Light system didn't worked well. Shower water system was not working properly.

Stayed in April 2024

The staff were a bit off with my friends

Everything it’s stunning

Stayed in April 2024

It’s old/worn out - in need of some upgrades.

Location is great. Room size is good.

Stayed in April 2024

Hotel becomes quite dated, internet wifi is not sufficent, rooms were quite warm because no AC available yet.

We spend many times in Palazzo as our HQ is in Livorno, the hotel/views/location is excellent, rooms spacious and comfortable.

Stayed in April 2024

Long walk to/from town, mostly uphill coming back. Ran out of breakfast fare on last morning. Otherwise all fine

Unique architecture, great view of town below, room comfortable

Stayed in April 2024

Breakfast was limited for the price charged, not enough tourist information for local or distant visits, always needed to ask. Parking on site was very expensive.

Hotel location on the sea front was lovely, staff were friendly especially the front of house lady at breakfast. Lovely large and spacious room.

Stayed in April 2024

N/a

Very nice rooms ! Bed super comfortable and great location

Stayed in April 2024

It was not up to the standard we expected for the rating. Lots of paint was peeling off, we couldn't close the bathroom floor because of humidity damage. The pool was only open until 7pm, so the image with the pool and lights is not possible to enjoy. The area is very residential, so having more options for food takes a 30 minute walk.

The sea view is very pretty and staff are friendly.

Stayed in April 2024

Wonderful location, super kind staff. The hotel has a beautiful restaurant, where you can enjoy delicious dinners.

Stayed in April 2024

Welcome drinks and staff while having in.. welcoming and professional

Stayed in March 2024

Everything is perfect

Stayed in March 2024

Power kept going on and off

Very nice suite

Stayed in March 2024

We want to thank Fabio from the reception for his help and assistance in providing all the necessary details, He is very helpful and answered all our questions. The room was clean and bright, and the room service/ Housekeeping was always on time.☺️ Thank you.

Stayed in March 2024

A bit dark and the bathroom seems dated

Historical setting, looking big and grand, facing the sea

Stayed in February 2024

On the coast. A short taxi ride to the center of Livorno!

Stayed in December 2023

The lights were not lighting the room very much and the switches were complicated to control. The bathroom was major and beautiful but it wasn’t very clean and it could use some remodeling, the shower was leaking water onto the floor and we found soap wrap from previous guests on the floor and splashes on the mirror.

Great position in front of the beautiful Terrazza Mascagni right on the sea. They upgraded us to a suite: the bed was big and really comfortable. The breakfast is fabulous.

Stayed in February 2024

Spacious

Lovely hotel. We stayed 2 nights then off to La Spezia and after few days we have returned again. To be honest the return was better and had a more comfortable room ( beds) than the previous stay. The room was beautiful and very grand and we even had robes in the room which we haven’t had before. The sofa bed was a bit wobble but no problem for the kids. Huge and nice well divided bathroom and toilet. Gorgeous hotel.

Stayed in February 2024

Bed and bedding are dated , old and not very comfortable bed at ll.

Room is huge. Beds and bedding definitely need updating. The hotel ground and location is great. The view is too die for. Andrea is amazing and so helpful. He recommend us best food around the hotel.

Stayed in February 2024

Bathrooms old. Kitchen staff terrible.

Location and building from the outside. Staff friendly and helpful

Stayed in February 2024

It was clean, but it should be a little bit better.

The room was very confortable and had a great view on the Terrazza Mascagni and the seaside.

Stayed in February 2024

Our room could not get one of its ceiling lights switched off, staff told us that the only solution was for us to change to another room (since we were only there for two nights we didn't bother, we went on with it but still...) and the elevator to our floor was broken the whole time. Those are normal inconveniences but the price for the stay + breakfast + parking inside the hotel seems overall a bit overpriced to me (not even having the spa included), especially being in Livorno where you are at least 1hr and half (minimum) away from the Tuscany most famous places.

The room was comfortable enough for us, the bed was probably the best of it. Met our expectations, it was tidy and spacious. Staff was excellent, special mention to Andrea (the bellman), who was very attentive and friendly with us.

Stayed in February 2024

Really enjoyed my stay at the Palazzo

Stayed in January 2024