Via del Porcellana 53, Santa Maria Novella, 50123 Florence, Italy
#340 of 660 B&Bs and inns in Florence
Guests' ChoiceBased on 401 hotel reviews
8.5Cleanliness
8.8
Comfort
8.7
Location
9.4
Facilities
8.5
Staff
9.2
Value for money
8.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Diane
United KingdomClose the main town area. Walking distance to most of tourist attractions. Close to supermarkets and tram station.
Stayed in April 2024
Reviewed: April 23, 2024
Todd
United States of AmericaIt was a great location. We loved the space and the washing machine. We appreciated being able to drop off our luggage early.
Stayed in April 2024
Reviewed: April 23, 2024
Guy
Belgiumvery nice stay, very central
Stayed in April 2024
Reviewed: April 23, 2024
Nicoleta
RomaniaCold in room during the night, due to the lower temperature these days.
Good location, close to everything. We were welcomed in the room with water, tea, coffee and some sweets. Very pleasant.
Stayed in April 2024
Reviewed: April 23, 2024
Elin
NorwayThe perfect place for a stay in Venezia!
Stayed in April 2024
Reviewed: April 22, 2024
Yana
AustraliaNothing - it was perfect!
The entire apartment was beautiful, the check in person was wonderful with a wealth of knowledge and information.
Stayed in March 2024
Reviewed: April 17, 2024
Arya
IndiaIt was a pleasant stay but only problem was mosquitoes in room and management should have look into to address the problem.Rest all are good as they promised.
Stayed in April 2024
Reviewed: April 14, 2024
Rojacast
United States of AmericaLivingroom had nothing but a day-bed to sit on; no chairs, hmm.
Great staff, very helpful. Excellent location for touring and train station. Comfortable and spacious apartment with nice kitchen and smallish bathroom.
Stayed in April 2024
Reviewed: April 10, 2024
Renzo
United States of AmericaThe building was beautiful. You feel transported to a different era with all modern amenities. Martina recommended to us an amazing restaurant. She also took the time to show up a map of Firenze. If you’re in Florence u have to stay here. Everything is within walking distance.
Stayed in April 2024
Reviewed: April 8, 2024
Giselle
New ZealandThe shower head was not powerful . The floor was poor quality linoleum
The bed and the fresco and location and the coffee machine was great
Stayed in April 2024
Reviewed: April 8, 2024
Isabelle
MaltaTo be honest everything was perfect
No breakfast
Stayed in April 2024
Reviewed: April 8, 2024
Dianne
AustraliaHeating was for whole floor and some people in other rooms turned it up of a night making it very warm. Bathroom door did not close properly, guess it’s an old building so these things happen. Area around station seemed a little dodgy at times, not the accommodations fault but just a warning.
Enjoyed the facilities here, had crockery, cutlery and cooking utensils as well as cooktop and microwave. Each morning a basket of goodies was refilled, it had an amazing variety of cakes, tarts, dry biscuits,condiments and juice.Very unexpected but absolutely appreciated. Bed was large and very comfy. Location was good, easy walking to most attractions and close to station. Staff were friendly and super helpful.
Stayed in April 2024
Reviewed: April 5, 2024
Nena
United States of AmericaGreat location!
Stayed in March 2024
Reviewed: March 30, 2024
Nicola
IrelandThe view from the Michelangelo room was incredible! So cool to be able to see all the rooftops of Florence!
Stayed in March 2024
Reviewed: March 30, 2024
Chinyere
United KingdomThe walls are quite thin so sometimes you could hear other guests
Lovely historic building was really beautiful
Stayed in March 2024
Reviewed: March 23, 2024
David
United KingdomSome bathroom and kitchen fittings were a bit tired, but the apartment overall was still great value for money.
Location, staff, apartment.
Stayed in March 2024
Reviewed: March 23, 2024
Nikolaos
GreeceFrom the booking pictures, I was expecting to be the room on the top floor instead of the ground that felt almost like underground.
It's clean and beautiful
Stayed in March 2024
Reviewed: March 19, 2024
Rebecca
United KingdomNothing
Amazing hotel, rooms were decorated lovely and facilities were amazing
Stayed in March 2024
Reviewed: March 17, 2024
Klavdiia
FinlandThere is nothing to mention, everything was amazing!
Probably the most beautiful hotel room we ever stayed in, amazing history and style. Our room had small snack bar and it was very sweet! Hotel team was extra nice and super friendly. We have received fabulous restaurant and city suggestions. Martina was very kind to us, many thanks to her :)
Stayed in March 2024
Reviewed: March 8, 2024
Ana
GeorgiaVery spacious room for a great price, at a great location. Everything was at walking distance. There was no breakfast but the free snacks they provided were more than enough for us.
Stayed in March 2024
Reviewed: February 28, 2024
Yiğit
TurkeyThe ambiance of room and building is amazing. Our room has its own shower, coffee machine and some other stuffs. It was really good experience. Its very close to train station, we moved with our luggages by walk. Also we didnt use any transportation during our stay, hotel is very close to all restaurants and historic places
Stayed in February 2024
Reviewed: February 25, 2024
Rachel
IrelandThe location is excellent. walking distance from the main train station and metro. Free Luggage storage before and after check in. the room was large, clean and comfortable. Good wifi and small self catering options in the kitchen also!
Stayed in February 2024
Reviewed: February 20, 2024
Ronnie
TaiwanNothing
Excellent location, close to Firenze SMN station. We stayed in Vasari apartment, very spacious bedroom and living/kitchen area. The building is old, but noise outside is acceptable. Nice equipped kitchen. There’s a washing machine available.
Stayed in February 2024
Reviewed: February 17, 2024
Natasha
United States of AmericaThey were incredibly friendly!
Stayed in February 2024
São Paulo, Brazil
Wenns, Austria
Captain Cook, USA
Salerno, Italy
Matera, Italy
Verona, Italy
Kotohira, Japan
Nusa Penida, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content