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  5. Reviews of San Marco Hotel

Reviews of San Marco Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calata San Marco 26, Port of Naples, 80133 Naples, Italy

#144 of 203 hotels in Naples

Guests' Choice

Review Score

Based on 61 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    9.3

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 17, 2023

    8.0
    A rather good hotel close to the ferry port of Naples
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have had more choice but was ok for a short stay. A bit inconvenient that the elevator did not arrive at the floor but bags had to be carried up some steps.

    Excellent location, clean room, friendly and helpful staff.

    Stayed in September 2023

  • Reviewed: October 17, 2023

    7.0
    Very nice staff, central location. A little over priced..
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Basic got the fee we paid.

    Very central

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    Great location, clean and comfortable rooms, helpful staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No bin in room and could have done with some extra pillows

    Great location, clean rooms, decent breakfast, handy “bar” available

    Stayed in October 2023

  • Reviewed: September 29, 2023

    7.0
    Great location, nice room for the price
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Shower stall pretty small

    Location

    Stayed in September 2023

  • Reviewed: August 22, 2023

    7.0
    good short stay option
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    small shower with the shower faucet unfortunately positioned so that the shower space was a bit awkward.

    great location, small hotel. Despite location in a busy area traffic noise was less than expected. Front line staff helpful and kind. Larger rooms than expected.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was clean upon arrival and then cleaned daily. All facilities in the room, such as the fridge, air conditioning and TV worked well. The location is right next to the port and metro line and a few minutes walk from the bars, restaurants and shops. The staff were attentive and pleasant.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All the staff were fantastic, very friendly and helpful.

    Stayed in August 2023

  • Reviewed: July 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location The crew was very kind

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very good location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lift doesn't go to the top floor where our room was located.

    Room very clean and the staff where very friendly.

    Stayed in July 2023

  • Reviewed: June 25, 2023

    8.0
    Great stay
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    All good in general

    Location was great

    Stayed in June 2023

  • Reviewed: June 23, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wifi was just not working. Either provide a usable service or just dont.

    Stayed in June 2023

  • Reviewed: May 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was perfect.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    8.0
    Quick stop in Naples
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A little dated but you get what you pay for.

    Clean, comfortable and great location for port Beverello and Spanish quarters.

    Stayed in May 2023

  • Reviewed: December 12, 2022

    8.0
    very good option
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Needs a little refreshment.

    Excellent location. Very good bathroom and size of the room.

    Stayed in December 2022

  • Reviewed: November 3, 2022

    9.0
    Excellent
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Less complicated Wi Fi Password

    Excellent location Helpfulness of Front Desk

    Stayed in October 2022

  • Reviewed: October 7, 2022

    9.0
    Crazy and vibrant Naples.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast is not great. Very noisy surrounding, but I think it's the city itself, everywhere is very noisy.

    Location is perfect, right near the port. Staff is friendly and very nice. Good coffee

    Stayed in October 2022

  • Reviewed: October 5, 2022

    7.0
    Close to the port
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lift only went to third floor and our room was forth so had to carry cases up 3 flights of stairs

    Booked to be close to port. Only 5 minutes walk. Excellent pizzeria a few steps away. Room was basic in all aspects but big.

    Stayed in September 2022

  • Reviewed: September 20, 2022

    8.0
    Price and location, fabulous.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast very basic and Breakfast staff could have been a lot more welcoming.

    Excellent location for walking around the city centre.

    Stayed in September 2022

  • Reviewed: August 24, 2022

    9.0
    Perfect ratio price-quality
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    It was too difficult for the hotel administrator to find our reservation. He told us that we haven't reservation. We were waiting more than 5 min to find it.

    The bedroom was large and clean. The bed is comfortable. The breakfast is not very special, but is OK. The staff is kind and helpful. The hotel is situated about 5min walking from the central street and is nearby to most of the tourist points. The Alibus stop is 5min walking too.

    Stayed in August 2022

  • Reviewed: August 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bit noisy at night due to the road and traffic

    The location and accessibility was good. Breakfast was also ok.

    Stayed in August 2022

  • Reviewed: July 21, 2022

    9.0
    A hidden gem
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The main entrance sign was not very visible

    A good location,very close to everything,right beside the metro ,only 3 stops to the Central Station ,to get to Sorrento and further

    Stayed in July 2022

  • Reviewed: June 20, 2022

    8.0
    Good hotel, temperamental Wi-Fi
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    The Wi-Fi was the worst ever. We never did manage to login personally; the hotel staff logged in for us so I've no idea what we were doing wrong (three different devices all had the same issue). The router on our floor was right outside our room and even then, the signal was very weak and to guarantee a decent signal we opened the door and stood by it! To complete some important work we sat in reception and once logged-on, the Wi-Fi there was fine.

    Our first impression was disappointing. In mitigation, it was after midnight and we had waited two hours for our luggage at the airport so perhaps we were not in the best frame of mind. However, our opinion changed completely over the next day or so and in the end we were very happy with our choice. It was a small hotel (which we like) and very comfortable, clean and friendly. Breakfast was adequate without being spectacular and the staff were very helpful. They even sorted out the Wi-Fi (to an extent) so we could complete some important transactions on my tablet. The hotel location is excellent and we could walk to many of the main attractions and the station within 30 minutes. There is traffic noise all the time but with the window shut and the (very good) air-con on, we had no problem sleeping. I recommend this hotel for a couple.

    Stayed in June 2022

  • Reviewed: December 31, 2021

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was a bit small.

    Great location and very helpful staff

    Stayed in December 2021

  • Reviewed: November 15, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 7 nights

    The bed! the mattress was fine but the bed was very bad, if you moved you wake up with the noise of the bed it was like it was broken down, we had to put our pillow between the bed and wall and push it to the wall so we be able to sleep. i recommend that you buy a new one in room 418 and fix the wc set it was loose. I missed better bread and vegetables and cheese and ham at the breakfast. And it was brokien refrigerator in the room.

    The staff was friendly and helpful, the location, was great.

    Stayed in November 2021

Showing 1 - 25

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