There was no reception so you couldn't ask for advice about trips or restaurants etc. It was a room only so not really a hotel I don't think.

The room was lovely and overlooked the canal. A great location for exploring Venice for the first time and not too far from the water taxi at Rialto Bridge.

Stayed in April 2024

In other parts of the world, at this level of service, you get a little more. Ie, free water or free coffee, or at least the hotel staff carries your bags when needed. We understand some of these things are uncommon in Italy (and we were totally satisfied with the hotel), but it would be a "nice to have", and sometimes European hotels should have a look at what hotels in other parts of the world offer, even for a "standard" room ;)

The hotel is in a good location near the city centre and the room and the bathroom were good. A satisfactory experience. They even recommended a good restaurant to us

Stayed in April 2024

I was put on the 5th floor. The lift reach 4th floor so you have to walk up (regarding the bags there is a staff to help you. I came in winter and the room was really heated and was wondering were is the AC if I come in summer. It was something small in the corner!

The location is perfect. One of the best locations in Florence. The staff is amazing very helpful and friendly. There is a man to help with your bags as the reception is on the 1st floor. With multiple steps before reaching the lift

Stayed in November 2023

The location is great. Good place to visit the city from. Close to shops, restaurants and Bars as well as sites. The room was clean and comfortable. The bathroom is a good size. The beds are comfortable.

Stayed in October 2023

The system to lock and open doors really would need to be modernized (we had difficulty to get in the hotel when we arrived because the personnel did not hear the doorbell, so we had to make a few calls and wait about 10 minutes on the street, and in the night we were locked out from our hotel room because on our floor there were two rooms and we before our door we had to cross an other door that was shared and the other guest closed it from inside, so again we had to make some calls in the night to get some help.) The rooftop terrace was not accessible because of reconstruction, we really regretted.

The stuff was really helpful and very polite. The location was perfect and everything was clean.

Stayed in October 2023

Lift should go up to the top floor

Stayed in October 2023

Very clean, ideal location, friendly staff.

Stayed in September 2023

You need to walk from The train station. The taxis are little bit expensive

The room huge and the breakfast was nice. The personnel helped me a lot, they were friendly and kind

Stayed in September 2023

Great central location and a lovely room. Good breakfast. Very friendly staff.

Stayed in September 2023

Nothing

Great location and room and breakfast were good.

Stayed in August 2023

Was not very impressed with breakfast.

Great placement, near train station and city center. Clean and staff was friendly. Big bathroom and beautiful room with hight under seilings :)

Stayed in July 2023

I felt the house cleaning could’ve been a little better with replenishing. Breakfast was great but I wished they would provide different varieties everyday. I got quite tired of having the same food the third time.

The location was the best close to the attractions in Florence. The room I got was also spacious and quiet. It was a comfortable stay and I would recommend it. The hotel also had a lift which was very convenient.

Stayed in August 2023

Everything was fine.

We booked a Junior Suite and it was very spacious and had a jacuzzi bath. The bed was very comfortable.

Stayed in July 2023

Very large room, very comfortable in a the best area. The staff were all super friendly and accommodating. We had a very pleasant stay.

Stayed in June 2023

.

Location & bathroom. So nice about keeping my luggage after check out!

Stayed in June 2023

The lift was tiny and always stopped on Level 1 no matter what you pushed. There was also a flight of stairs before you got to the lift - but I did notice a chair lift for those who couldn’t walk. Was just hard lugging our luggage up them.

We loved the location, walking distance to everything we wanted to see. The room was spacious and cool on very hot days. The breakfast was a welcome surprise. A good selection and cute little dining room. Staff were friendly.

Stayed in July 2023

Nothing

great location. Nice breakfast. Friendly staff

Stayed in May 2023

Please replace paper cups with a proper cup for tea and coffee

Clean large room. Close to everything. Friendly staff

Stayed in May 2023

steps to a landing to catch elevator to check in on zero floor, easy to hear conversations outside our room, very basic toiletries even for a hotel with fewer stars, the shower head pointed to the back of the shower

location, lots of light, refrigerator in room

Stayed in April 2023

very pricy, even when considering the central location. nice hotel, but in our view and standards in other places, more 3-star than 4-star hotel.

location is superb.

Stayed in May 2023

There’s nothing that I disliked about the property. I suppose that if I could change anything it might be to eliminate those first set of steps to get to the elevator. (That would be hard to do though.) We did find some things that a previous guest left behind tucked into the back of a drawer in the wardrobe, easy to miss. The staff was embarrassed and very apologetic. We totally understood how this could happen and be missed. The room was clean overall. Be warned, there are mosquitoes in Italy… of course. We wanted to sleep cooler so we left a window cracked. Big mistake! This is not the hotel’s fault, just wanted everyone reading this to consider this. The hotel does provide bug zappers. We just thought it was cool enough not to worry about it. After the first night, we rectified our mistake. It’s an old building so you should know the walls can be thin in spots. We had very rude, noisy neighbors. We handled it ourselves by banging on the wall (the neighbors immediately quieted down). I’m sure that had we said something to the staff, they would have taken care of us.

The hotel is in a perfect location. We were amazed at how close we were to everything. Minutes from the Duomo, Uffizi, Ponte Vecchio, and more. The building is easy to access for the most part. There is an elevator but there are a few steps up to get to the elevator, so be aware of that. There is a lift for wheelchairs (we did not use it so I can’t attest to its functionality but it was present). The room was a good size with a fridge including a mini-bar with items reasonably priced. The beds were a bit firm for my taste. They were springy type mattresses. Some may like this. The pillows were nice. The attached bathroom was very roomy and had everything you might need (including a bidet and towel warmer). Shower was roomy with plenty of hot water at a nice water pressure. The breakfast was tasty and had a good variety. They never ran out of anything. We both had ridiculously early checkout times and the hotel had breakfast boxes ready for us. Really nice. All of the staff were very kind and accommodating (some more so than others). Cecilia in particular was wonderful. They will also arrange taxi service for you to the airport upon departure.

Stayed in April 2023

beds a bit hard. it otherwise all good

perfect location lovely room very friendly staff

Stayed in April 2023

Located in the center of Firenze.

Stayed in February 2023

the noise from the street

Stayed in February 2023