Bathroom was king of outdated and too small/cramped

Stayed in May 2023

Paying tax on arrival to a booking paid previously online.

Close to public transport, discounted price on going up the tower.

Stayed in May 2023

No sound isolation from the aisle and sewage smell in the room

staff attention, breakfast and location

Stayed in May 2023

The size of the room was quite small - but it'd be unfair to blame the hotel on that, since it's very common in Japan. You just have to be aware of that reality.

I choosed the Kyoto Tower Hotel because of its super-convenient location. Besides, the breakfast buffet was a very good bonus (if you're not happy with its freshness and variety, you're just being impossible). The check in / check out process was smooth, quick and friendly. It satisfied my expectations.

Stayed in May 2023

The bedroom needs d as mother electrical outlet so a couple can charge phones, iPads, etc… Please put an extension cord in the room.

Perfect location, directly across from station, accessible through a vibrant underground passage.

Stayed in May 2023

Bit hard to communicate with staff in English.

Perfect location. They upgraded and gave us a Dinosaur themed room which was great.

Stayed in May 2023

tiny room with no window, (single room) you can hear all sounds from next door room and corridor minuscule bathroom made of molded plastic

excellent location opposite of central station impeccably clean room and bathroom very professionnal and helpful staff

Stayed in May 2023

nothing particular

good location very close to Kyoto station, with a nice breakfast

Stayed in May 2023

Drain wasn't working properly. So that shower wasn't the highlight.

Staffs are very very friendly and efficient.

Stayed in April 2023

The room was really stuffy and there wasnt any ventilation. Windows had to be open so that we can get some air flow at night but it was really noisy in the streets and it kept us up.

The location of the hotel was really good. Proximity to the train station made it very convenient and there were lots of food options around.

Stayed in March 2023

Even though we were upgraded with our room to get into the bathroom it is quite a large step and is difficult to get in and out. Anyone elderly, or with bad knees/hips, would find it very difficult to use.

Upon arrival we found our rooms were quite small. In fact the toilet in our bathroom was on an angle and as a taller westerner my son found his knees hit the wall. The staff very kindly upgraded our room and it was exceedingly comfortable. Position was amazing, directly across from Kyoto Station. Once you work out the train stations it is surprisingly easy to get to wherever you need to go. Shrines and Shopping aplenty! Kyoto station has lights on the stairs that create quite a show.

Stayed in April 2023

Not as clean in some parts of the room, dusty. Old furniture, tiny bit mould in bathroom.

Location is excellent, right opposite Kyoto station .

Stayed in April 2023

The room smelled like a sewer (probably a previous guest had an upset stomach and had accident on the carpet), however, the staff were helpful and came and checked it— the next day, when another room became available, we moved and the new room was good. It would have been obvious to staff cleaning the first room that the smell was unacceptable and the room should have been taken out of service until the problem was rectified and we shouldn't have had to endure a night in that room.

The hotel was easy to find and located near to the train station and shops.

Stayed in April 2023

Location is quite good.

Stayed in April 2023

lighting system was strange. we couldn’t turn on bathroom light at night without turning the main room light on! awkward when others were sleeping. at station

large room with plenty of space for four sharing a room. coffee facilities in room and provided toiletries from reception. discount ticket for the tower is added bonus.

Stayed in April 2023

The hotel was old and wasn’t clean. The food hall under the building was closed for renovations.

The location was so good. It was under Kyoto tower in front of Kyoto station. Discount tickets for the tower were provided. Breakfast also was good.

Stayed in April 2023

I found the bed to be very hard. I prefer a soft bed, so sometimes it was difficult to sleep. Also, the pillows were very thin. As someone who sleeps on my side, it wasn't easy to get into a comfortable position due to these two factors.

The hotel is extremely centrally located across from Kyoto Station. This is where the buses and trains for most of Kyoto travel to/from. There are also lots of restaurants and shops nearby. The individual rooms include a double bed.

Stayed in March 2023

Nothing to complain about at all.

Excellent location, you can get off the Shinkansen and be in the hotel in around 2 minutes (use luggage transfer and enjoy central Kyoto instead of lugging your case around!

Stayed in March 2023

Cleaning wasn't great round the toilet seat, not much of a view from our window, not allow to open window unless emergency. A little bit out of date but acceptable for the price.

It's bigger than other Japanese hotel rooms we stayed in. Staff are nice and friendly. Perfect location for transport and shopping. Free luggage storage is a plus. Half price entrance to the 360 viewing tower above was a nice treat. Kettle in the room and separate drinking water tap is great for a cuppa in the room. Mini fridge and hair dryer.

Stayed in March 2023

Reception on 8th Floor. Availability of breakfast after 9.30am.

Excellent Location. Access to the Tower

Stayed in March 2023

sound buffer could be improved.

it has everything you need in the room and location is very good for commuting. Kyoto Tower is just at the top of the hotel

Stayed in March 2023

Bath tub had dark marks on the side. Not sure if mold or rust. There is a door stopper mid of clothes hanger which kept on hitting our toes.

Location was superb. Size of room is big. Daily cleaning is done, thank you.

Stayed in March 2023

air conditioner setting, too cold

good location

Stayed in March 2023

Small but very clean and comfortable room. Great location, including discount on ticket for Kyoto Tower and basement restaurant scene with a G&T bar.

Stayed in February 2023

Nothing.

We booked a twin room as these seemed larger, and were not disappointed. Large room with 2 wide single beds, desk and small table, view of station. Showing a few knocks but very clean and comfortable. Right next to station so getting busses and subway no problem, loads of shops and restaurants close at hand. We took up the offer of a discounted trip to the observation deck of the Kyoto tower. Staff were very helpful.

Stayed in March 2023