The bed was comfortable, the room quiet and the location very convenient for our travels due to it's proximity to Ikebukuro station. We did not do the breakfast so cannot comment on the restaurant.

Stayed in May 2024

Personnel very good

The first room the hotel assigned was not the best room. I paid more for a higher floor room.

Stayed in May 2024

Very close proximity to train station, only 2 stops away from Shibuya. Lots to do in Ikebukuro as well.

Stayed in April 2024

room size and bulky furniture

location

Stayed in April 2024

Friendly, english speaking reception staff. Helpful smiling staff at the lifts. Close to Ikebukoro train station. Tasty breakfast.

Stayed in May 2024

Nothing. My stay Was perfect. Kudos to such a wonderful team

The staff were very friendly and always helpful. I needed help with some logistics with the Airlines over delayed luggages and the hotel staff assisted with smooth handovers and instructions.

Stayed in May 2024

The deodoriser in the toilet of room 817 was smelly.

Good location. Spacious and easy access.

Stayed in May 2024

I have a gluten allergy, and of the three hotels I’ve stayed at in Japan, this had the fewest gf options for breakfast. Everything was well marked but there wasn’t much there.

Great location, superb staff!

Stayed in May 2024

Very much

Stayed in May 2024

everyday same breakfast

stay for few days breakfast everyday is the same very boring, if they can change the meals will be better

Stayed in April 2024

hallway smelled musty and sometimes of incense. not everyone likes incense. hotel needs a refresh.

the breakfast was excellent and the staff was very helpful. great location near sunshine city.

Stayed in April 2024

Our stay was marred by the refusal of the manager of the Japanese restaurant that was opened for breakfast on Sunday to seat us despite having availability. He directed us to go to the Western/Japanese buffet. Instead, we complained to the Reception Desk manager and he graciously walked us back to the Japanese buffet and "ordered" that manager to seat us. There were several empty tables when we were finally seated.

The staff at reception desk was excellent and courteous. The manager & service staff at the combination Western & Japanese buffet/restaurant were also welcoming and efficient. The selection of food choices were very good. The location of the hotel was very convenient to shops and stores.

Stayed in March 2024

The size of the room is pretty tight. There's not enough room even fitting bags and suitcases. Better to check room size during booking time. Otherwise, you have to pay additional for switching to a bigger one when check in.

Location

Stayed in March 2024

Location and amenities

Stayed in April 2024

Nil

Excellent

Stayed in April 2024

Location was convenient to Ikebukuro Station West/South exit and Limousine Bus service to/from Narita and Haneda airports stop at hotel [be sure to check schedule for buses that stop at the Hotel Metropolitan Ikebukuro as some do not stop at the hotel and you will have to walk several minutes to the hotel from Ikebukuro Station--worth the wait for a limo bus that stops at the hotel]. Friendly, helpful English-speaking (and other languages) staff. Clean and quiet hotel room and provided refrigerator, daily bottle of water, large screen TV with international and local stations, pajamas, and bath amenities. Has a small convenience store in lobby area and Family Mart and Seven/Eleven nearby.Across the street from train station with major department stores (Tobu and Seibu Department Stores) and other shopping. Many places to eat in surrounding area.

Stayed in April 2024

Very big rooms by Tokyo standards

Stayed in April 2024

None

Very good location in Ikebukuro. Clean room.

Stayed in April 2024

It was a little expensive, but I suspect the time of year we chose to travel impacted the price.

Beautiful hotel right next to the Ikebukuro station and easy access to Yamanote line. Most hotels in Japan are reasonably small like this one, but this room was very spacious for the size. Very clean, lovely amenities and TV with streaming services to enjoy after a long day. Bathroom is compact but comfortable and very clean. We didn’t get the breakfast included but enjoyed the buffet for one morning. The food was delicious with lots of variety. Added bonus was the airport shuttle to Haneda airport, very reasonably priced and saved us a lot of time to catch our flight home. Would definitely stay again in future!

Stayed in March 2024

Nothing much, liked everything

Great location, short walk to the train station!

Stayed in April 2024

Furnitures are too old.

Great location, room size, comfy bed, city view,

Stayed in April 2024

Laundry room- too few poorly working machines, it took too long to dry clothes

Very clean and welcoming staff. Everything one was so helpful and friendly.

Stayed in April 2024

The location was great, with great breafkast selections, and it is fairly clean! Also if you are lucky enough, you would get a room with great view.

Stayed in April 2024

Nothing

Location. Room View. Shuttle Bus to Airport. (Expensive but a good alternative if you have many luggages)

Stayed in April 2024