As a western traveller, these are my thoughts. For the bathroom sinks to the cleaning area, I would have liked towel hangers closer to the door. So after cleaning off, you would be able to grab for a clean towel before exiting the cleaning area and keeping water a little better contained. For the doors leading to the bath, I would have put a door stop or some to keep the door open while moving around after cleaning. For the meals, I would offer an option for deciding what days you wanted to have them and bill for the meals eaten. For our stay, we had to leave before breakfast was served on the last day and having to pay for a meal we couldn't enjoy was a little difficult to swallow. As a traditional room, every detail made you feel like you were living in the past, unfortunately this included the wifi with only one room actually having semi stable access. Maybe this is a nit picky thing, but having web access for planning and coordinating the trip would really go a long way to making this experience a 11 out of 10.

We stayed in the Kangetsu Japanese styled room with outdoor hotspring tub. We paid the additional fee to include breakfast and dinners. The shower (cleaning area) was wonderful and the view and location of the outdoor soaking tub was delightful. The bedroom setup was interesting as the beds were provided on frames versus being directly on the floor as would be traditional. This was no problem for us as we just moved furniture to accommodate the traditional sleeping style. We loved the decor and especially the tatami room. The meals were fantastic and reflected a nightly traditional feast. Breakfast also exceeded our expectations and we were never left hungry after any provided meal. The staff had functional Japanese, so 90% of patient Americans can enjoy experiencing a taste of Japanese traditionalism. Our meal service staff were entertaining and delightful. They really impressed us with every aspect they detailed.

Stayed in April 2024

Nice hotel with great onsen and tasty food! Easy to find (5-10 min from rw station Yumoto). We enjoied our stay, thank you!

Stayed in April 2024

Traditional ryokan experience with onsen. Beautiful location

Stayed in April 2024

The bathroom is a bit outdated but very clean.

It's a very charming place. The staff was very nice. Especially Babi who brought us diner and breakfast in our bedroom. The location is close to the cable car station. A 10-15mn walk.

Stayed in April 2024

The location felt a little out of the way but easily walkable from the station and was to be expected.

Authentic traditional Japanese style accommodation. The room came with yukatas which the staff helped us wear correctly. The staff were so friendly and helpful. The outdoor onsen was relaxing. It had a nice vibe and breakfast was enjoyable.

Stayed in April 2024

The property and facilities are a bit old fashioned but clean. The room did not have space or place for luggage and to keep organised your belongings. Towels are cheap and very small.

Service staff was top ans very friendly even though tbeir English was limited. Room size was good. Dinner and breakfast was EXCELLENT with capital letters.

Stayed in April 2024

The food is the best and the staff is the best!

Stayed in March 2024

Bathrooms were a bit dated, need renovation.

Onsen and Breakfast was excellent. Really enjoyed the experience. Location was very beautiful in front of a river and they provided a complimentary shuttle to the train station which was great

Stayed in March 2024

Good ryokan experience. About 10 mins walk from Hakone-Yamuto station. Central location for main attractions in Hakone. Staff are friendly. There is an indoor onsen and an open air onsen. Luggage storage facility provided.

Stayed in March 2024

None

Service was excellent. From the time we came, check in was quick, till the time we left : prompt shuttle service and bowing as a sign of warm hospitality by staff when we left. Open air Onsen upstairs was really relaxing In room dinner and breakfast was amazing. We were worried there wasn’t enough food for our always hungry teens but the little tasty dishes was more then sufficient. The presentation was also awesome as they served it in your room. We were looking for a traditional and non modern in room dining and sleeping ryokan experience and this place certainly met all expectations.

Stayed in March 2024

No COFFEE could’ve served even if asked Need more staff who speak English

The breakfast needed a little bit more of a western touch

Stayed in March 2024

The room is spacious, the included dinner and breakfast were delicious, the onsen is very nice, the staff were super nice and accommodating.

Stayed in February 2024

The room size is huge, food is awesome

Stayed in January 2024

Disappointed by the breakfast

Quiet spot

Stayed in November 2023

-

onsen, dinner, location, facilities

Stayed in November 2023

The room was great however we were expecting another kind of view. Nevertheless, it was spacious for all of us to enjoy. In-room dining was a little misleading though as we all thought it would be delivered to our room instead of us going to a private dining room for our meals. The meal experience could have been procedural (course by course) instead of being all served at a go.

The onsens (indoor and outdoor) were wonderful in the cold weather. The room (Kangetsu) was huge to cater for 5 adults and 1 kid. The dinner was a spread in a private dining room.

Stayed in November 2023

Wifi signal was not available in room RORAN/was too weak for smartphone antennae

IMPORTANT: If the mixed reviews for this ryokan confuse you: Your experience will vary EXTREMELY depending on your chosen room plan, as there are multiple hotels listed here together. Incredible food! (Not for picky eaters though) Incredible service! Close to the station! (and shuttle service available) Onsen! Huge room!

Stayed in November 2023

No adapter plugs were available and communicating about anything was difficult. We wanted to visit Mount Fuji whilst there but the staff were hopelessly unable to help us.

THE ONSEN IN THE ROOM WAS EXCELLENT AND SO WAS THE BREAKFAST AND DINNER

Stayed in November 2023

The staffs were friendly and the reception could communicate with us in mandarin which helped us a lot.

Stayed in November 2023

surprisingly no dinner was provided.

Stayed in October 2023

Location, service, onsens were excellent.

Stayed in November 2023

Bed and sofa not very comfortable. Couldn’t get the hot water to work. Don’t think it’s worth as much money as we paid as we thought it would be a more traditional accommodation

Stayed in October 2023

We loved the onsen. There is an open air bath on the roof that was really great and overlooked some mountains. There was also an indoor one (one for men, one for women). The water was really comfortable to soak in after a day of hiking in Hakone. We enjoyed the yukata in our rooms as well as the futon, tea, and snacks. Overall, this was the highlight of our honeymoon. Room was really large.

Stayed in October 2023

The outdoor onset area is a bit small.

The traditional tatami room was so comfortable and sound blocked that I enjoyed the simplicity and design. The staff were very helpful. The hotel offered shuttle bus to the nearby train station in the morning, which is particularly helpful when you are leaving for other destination with lots of baggage. This was my first time to try the traditional hot spring, luckily not many people using the onsen, so didn't feel too embarrassed without any clothes. I love the JP pajamas.

Stayed in October 2023