Coffee machine wasn't ever working during breakfast, but the staff were good about rotating the tables and the food for the buffet, especially for the amount of traffic they had.

Great location to the large mosques and the metro stops that can take you to other parts of town. Pretty central for all first time visitor tourist activities.

Stayed in August 2023

nothing

The staff are good

Stayed in March 2023

The shower

Staff and room (the girl in the reception in particular very polite, kind and thoughtful)

Stayed in August 2022

The breakfast had no variety and offer. If that is improved, this would make this an excellent hotel.

The staff are super friendly, in particular the cleaners and reception staff. The rooms are very comfortable and all the facilities you need are available. Brilliant shower! Depends on why you are coming to Istanbul, so if you are there for a shopping trip the location is really good, with all the transport links nearby. The area (Aksaray) is very crowded, but once you're in the room, you don't hear any of that.

Stayed in October 2022

The Restaurant food was tasty but the Chicken was not properly roasted

I like the location, the staff were cordial and the breakfast was good 👍

Stayed in September 2022

The beds can be a little cleaner and we could have used some blanket. There is a lot of noise from the street

Stayed in July 2022

With it being a smaller local hotel chain, the walls were a bit thin I believe as you could hear if folks were talking loudly next door or upstairs sometimes. Luckily, that wasn’t a major issue at all and only happened once or twice during our stay. The bathrooms were great too, but just a tad bit small.

The location of the hotel was great. Was within a walking distance to the main attractions, getting a taxi was no problem, and the hotel itself was right in the middle of markets and shops. So you could walk right out and do some shopping or grab some fresh fruit. The staff were great. Rooms were always cleaned and fresh sheets were put on daily.

Stayed in June 2022

I only dont like the breakfast..they should improve it..i stayed for 8 dsys..everyday same which is not our taste...for a 4 star hotel am not satisfied..

I like the location..the staff...the hotel...n the most in front desk mr umar..he is a good guy..whenver u ask hiim for a help ..he is ready...nice guy The manager mr gursel is very good person ...gentle n kind person...

Stayed in June 2022

in brief transit stay. room small for one person. spent maximum 5 hours in room

Stayed in April 2022

Professional assistance by Jesim and Mehmet

Stayed in March 2022

Nothing

Staff are so helpful...and location is perfect near from everything literally

Stayed in November 2021

Our room phone was not working. I asked three times to fix it and each time they told they will, but never did. Later I found that the cable was cut ended and left loose under the drawer. It was not even connected to the wall./// My credit card had been declined by hotel three days before my travel and it was so frustrating. After resolving the issue with my card limit, I contacted hotel asking their verification. I contacted them repeatedly through email and call (I was paying international call fees) and messages and SMS without receiving a single reply./// Too much noise from other rooms (adjacent and upper floor) and corridor. For example somebody in the next room had set alarm for 4 A.M (I suppose it was because of time zone difference) which made their phone vibrate and ring for three (yes three!!) hours and awakened all three of us. It has not awakened the person who had set it, though! The next two days that phone awakened us from 7 A.M. still vibrating until we left the room for breakfast at 8 A.M./// Room size was too small for a 4star hotel. The lobby was too tiny as well./// Beds were not the most comfortable.///

The location was great.// Breakfast was very good and diverse.// Hotel had restaurant and bar corner./// Staff were polite.

Stayed in September 2022

- breakfast closing time was very early 10:00am , - cleaning (housekeeping not very clean, they only fold blankets (not change them), and do a fast cleaning without details. - housekeeping emergencies are not available, you will need to wait for the next day if you spell anything on the floor accidentally. (my baby spelled medicine on the floor). - the main street is closed by Police from 09:30am, so when you arrive you should expect to carry your luggage's from the nearest street across the hotel street which is all shops and crowded. - staff barley understand English Except one guy. (I dont remember his name). - service provided is waaay below expectation of a 4 stars hotel. - Lobby is very tiny and restaurant lack of cleanness of plates and few options are available. and its not working at night time. - Old building, but not that bad

- location is nearby lots of shops , specially Tram station and metro station (Aksaray), and Yenikapı metro station. - staff were friendly somehow, specially Muhammed (day time duty). - they have a spa, but i dint get the chance to give it a visit. -

Stayed in June 2022

Nothing at all that I didn't like about the hotel.

What a great find this hotel this is. We have stayed in Istanbul many times and I can tell you what you get can be very hit and miss! But not here. The room was spacious and clean with everything you could need. There was a safe, hairdryer, slippers, toiletries, fridge, kettle and all was in working order. The beds were comfortable and we had lots of towels and pillows. The reception staff were really friendly and smiley and the cleaning lady was really sweet. The Breakfast was EXCELLENT a really good choice, all very fresh and in a clean area. Always lots of cutlery and plates etc. Wifi was a good signal in our room and the aircon was working perfectly. If I were to be picky the bathroom was a little dated but had everything needed and the shower was good. Location of this hotel is perfect. Literally next to the tram stop, 5 minutes from Alksary metro and 10 minutes from Yenikapi Metro. The bus stop for the shuttle to Istanbul airport is just a few minutes away. Loads of shops and restaurants nearby and a really busy bustling area. You can get transport so easily or walk to many of Istanbul's main attractions. This is 100% my new fav hotel in Istanbul and I will def go back.

Stayed in June 2022

All is a perfect. We especially want to praise the guys Omar, Muhammad and Alaattin. We will arrive for sure again.

Stayed in May 2022

That s great hotel with extremely friendly staff. The room was comfortable and clean. It is in a very good location next to tram station.10 minute walk to Grand Bazaar. Breakfast is good enough. Wi-fi is reliable.

Stayed in April 2022

the location is great because it is next to shopping areas, restaurants, and transportation to any where in Istanbul.

the staff was the best Bart of the stay. very professional, pleasant, and very accommodating. helped with luggage, brought treats and coffee.

Stayed in March 2022

mattresses very uncomfortable breakfast very bad

bathrooms

Stayed in March 2022

Clean and cozy the staff are very helpful and professional and the location is pretty good

Stayed in October 2021

Nothing bad to say.

The service at the hotel was great. Omer at reception was so hospitalble and made a lot of effort to attend to our needs. Thank you Omer, you do your job very well, Sorriso is lucky to have you as their staff.

Stayed in September 2021

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in May 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in April 2022