I have no complaints.

The location is excellent. All of the staff went extra steps to accommodate. They were friendly, professional and helpful. I don’t know what more you can ask of hotel staff. Breakfast was always hot and good! Breakfast room was well maintained.

Stayed in May 2024

All was OK

The hotel is excellently located, close to Magnificent Mile. The reception supervisor is somewhat aloof, though professional. The cleaning lady is very friendly, and the room's cleanliness is exemplary. Great hotel in good price.

Stayed in May 2024

Location and cleanliness

The location was great the staff at check in was awesome. The cleaning lady of floor 27 was above and beyond of work

Stayed in May 2024

Could be a bit more maintained for decorations

Kind staff, location, big and clean room,

Stayed in May 2024

Checking in was a pain

Spacious with kitchenette

Stayed in March 2024

It was very dated. It needs an update.

The location was good.

Stayed in April 2024

The breakfast selection and quality is average and close early like 930am.

Location is strategic. Spacious room.

Stayed in April 2024

I didn't like some of the items was broken in my room

I like the breakfast the customer service

Stayed in April 2024

Although there were sheets and a pillow, there was no comforter in the apartment for the sofa bed and I had to go and request a cover. The kitchenette was very basic and if we had decided to prepare food I doubt we would have had the ability to do much. It was nice to be able to use the breakfast / dining room outside of mealtimes to use the hot water and tea/coffee facilities. At breakfast there was a good selection of hot drinks and all was very accessible. However there were limited breakfast items such as pastries and bread. The bread ran out really quickly and I had to ask the crew member to re-fill. They did after about 10 minutes. There was some hot food consisting of potatoes and sausages with no vegetarian option, and the scrambled eggs ran out before we arrived (10am). There was no juice other than cranberry. There was a massive queue for the waffle maker and we were the last ones to use the batter before it ran out. Once the batter was gone it was gone leaving a queue of hungry travellers disappointed. There was no member of staff actively telling people about that.

Loved the 31st floor apartment. We upgraded from a room to the apartment and that was a really good idea. The location was great as was the view from the apartment. The double bed and sofa bed were very comfortable. The apartment was clean.

Stayed in March 2024

It needs to be renovated and mantained clean.

Exceptional location

Stayed in April 2024

The breakfast was a bit deficient. Especially some days where we experienced the only drink-opportunity was water and coffee and another day where there was no milk to coffee, cerials and further. We visited for 9 days and I would say that 3 of the mornings were without anything big missings in the breakfast. I know that they were very busy - the hotel was full - so that could explain why it was a bit hectic in the breakfast area. A bit more elevators could have been very handy. We were asked to push the bottom for both up and down from the employeed because of how busy they were, and told to go on no matter what. If we didn’t do that, we could wait in around 10 minutes when it is breakfast time.

The rooms were absolutely incredible. One of the best rooms we ever stayed in with such a good price- value for money. The only thing we were missing was a chromecast to the TV, so that we could have streamed from our telephones :)

Stayed in March 2024

The elevators got super busy. The hotel had internet issues throughout our stay: no wireless or tv.

Great location. Very helpful staff. Bed was very comfortable.

Stayed in March 2024

Towel is not clean enough

The breakfast hand made waffle is great. Service is nice.

Stayed in March 2024

The place need renovation

Good place, good breakfast, good staff

Stayed in March 2024

NA

excellent value for me. The people running it are amazing

Stayed in February 2024

Great location to get around

Stayed in March 2024

The breakfast was average. Sorta bland, nothing really special however lots of breakfast food in nearby restaurants.

The concierge JT was super awesome. He gave us some great recommendations for food and stuff to do. Really cheerful attitude and made us feel extremely welcome.

Stayed in February 2024

Breakfast

Beakfast was poor.

Stayed in February 2024

The tub drain wouldnt drain, the bathroom door wouldnt close most of the time

The view

Stayed in January 2024

The elevators were a little rough

The location was awesome

Stayed in January 2024

The hotel is clean and has no offensive smells. You are right in the heart of shopping and plenty of restuarants. Lynette, greeter, is very pleasant and eager to give you great places to eat or visit. The kitchenette was adequately stocked for a small stay. The breakfast was simple but decent. It was easy to get our car in and out and it does cost a bit, but you are in a big city. Bring some earplugs for sleeping, sirens constantly. I would definitely stay here again.

Stayed in December 2023

We would have loved to see a bit more variety at the breakfast buffet... and coffee supplies replenished daily..

Location, easy walking to restaurants and sightseeing..free breakfast... laundry facilities on site for a price.

Stayed in December 2023

No car garage that’s free parking for your guests

Walking distance for shopping

Stayed in December 2023

The breakfast

It’s location was brill

Stayed in December 2023