I didn't like some of the items was broken in my room

I like the breakfast the customer service

Stayed in April 2024

Although there were sheets and a pillow, there was no comforter in the apartment for the sofa bed and I had to go and request a cover. The kitchenette was very basic and if we had decided to prepare food I doubt we would have had the ability to do much. It was nice to be able to use the breakfast / dining room outside of mealtimes to use the hot water and tea/coffee facilities. At breakfast there was a good selection of hot drinks and all was very accessible. However there were limited breakfast items such as pastries and bread. The bread ran out really quickly and I had to ask the crew member to re-fill. They did after about 10 minutes. There was some hot food consisting of potatoes and sausages with no vegetarian option, and the scrambled eggs ran out before we arrived (10am). There was no juice other than cranberry. There was a massive queue for the waffle maker and we were the last ones to use the batter before it ran out. Once the batter was gone it was gone leaving a queue of hungry travellers disappointed. There was no member of staff actively telling people about that.

Loved the 31st floor apartment. We upgraded from a room to the apartment and that was a really good idea. The location was great as was the view from the apartment. The double bed and sofa bed were very comfortable. The apartment was clean.

Stayed in March 2024

It needs to be renovated and mantained clean.

Exceptional location

Stayed in April 2024

The breakfast was a bit deficient. Especially some days where we experienced the only drink-opportunity was water and coffee and another day where there was no milk to coffee, cerials and further. We visited for 9 days and I would say that 3 of the mornings were without anything big missings in the breakfast. I know that they were very busy - the hotel was full - so that could explain why it was a bit hectic in the breakfast area. A bit more elevators could have been very handy. We were asked to push the bottom for both up and down from the employeed because of how busy they were, and told to go on no matter what. If we didn’t do that, we could wait in around 10 minutes when it is breakfast time.

The rooms were absolutely incredible. One of the best rooms we ever stayed in with such a good price- value for money. The only thing we were missing was a chromecast to the TV, so that we could have streamed from our telephones :)

Stayed in March 2024

The elevators got super busy. The hotel had internet issues throughout our stay: no wireless or tv.

Great location. Very helpful staff. Bed was very comfortable.

Stayed in March 2024

Towel is not clean enough

The breakfast hand made waffle is great. Service is nice.

Stayed in March 2024

The place need renovation

Good place, good breakfast, good staff

Stayed in March 2024

NA

excellent value for me. The people running it are amazing

Stayed in February 2024

Great location to get around

Stayed in March 2024

The breakfast was average. Sorta bland, nothing really special however lots of breakfast food in nearby restaurants.

The concierge JT was super awesome. He gave us some great recommendations for food and stuff to do. Really cheerful attitude and made us feel extremely welcome.

Stayed in February 2024

Breakfast

Beakfast was poor.

Stayed in February 2024

The tub drain wouldnt drain, the bathroom door wouldnt close most of the time

The view

Stayed in January 2024

The elevators were a little rough

The location was awesome

Stayed in January 2024

The hotel is clean and has no offensive smells. You are right in the heart of shopping and plenty of restuarants. Lynette, greeter, is very pleasant and eager to give you great places to eat or visit. The kitchenette was adequately stocked for a small stay. The breakfast was simple but decent. It was easy to get our car in and out and it does cost a bit, but you are in a big city. Bring some earplugs for sleeping, sirens constantly. I would definitely stay here again.

Stayed in December 2023

We would have loved to see a bit more variety at the breakfast buffet... and coffee supplies replenished daily..

Location, easy walking to restaurants and sightseeing..free breakfast... laundry facilities on site for a price.

Stayed in December 2023

No car garage that’s free parking for your guests

Walking distance for shopping

Stayed in December 2023

The breakfast

It’s location was brill

Stayed in December 2023

Nothing in particular, it’s older and big (40 floors), so this comes with flow on effects such as waiting time at the lifts, older bed.

The location. Very clean. Friendly helpful staff. Nice breakfast. Big corner King suite.

Stayed in October 2023

The sofa bed in our One-Bedroom King Suite was dreadful, so uncomfortable

The hotel is in a fantastic location and within easy walking distance of most of the attractions. Our suite was a bit jaded but, apart from the sofa bed in the living room, was adequate and clean

Stayed in October 2023

You have to wait for a loooooot to take the elevators in peek hours.

The hotel room was big, clean, and equipped with all the necessities. The breakfast was very good and had a couple of choices.

Stayed in October 2023

There is only 1 washing machine, the carpet room was stained and a bit outdated.

Our room is very spacious (king room higher floor with city view) with separated living room/kitchen area. The view was superb and the staff were very nice. Location was in the central of magnificent miles. The lobby was small and bit crowded at times but surprisingly the room was exceeded our expectation. We would like to stay again in the future visit.

Stayed in October 2023

The carpeting has been cleaned and was soaking wet in both rooms. Could not go barefoot or just socks. Did not have shower gel as described would have. Said they were out. There are 3 of us and only has 2 coffees and we had to ask each day for more and they would just give us 2. Ice machine on the floor did not work.

Location Breakfast Lounge area on mezzanine Kitchenette in room

Stayed in October 2023

Breakfast is awful! I don’t understand the reviews that highlight this as good. Served on paper plates with plastic cutlery! Such bad environmental practice (lots of single use plastic) and so cheap and nasty for what was not a cheap hotel. Decent enough selection of food but poor quality (powdered eggs, grey looking cooked food). We are not overly picky but we ate out for breakfast a couple of times as we just couldn’t face it. Common areas are a bit tatty and worn but as the room was good this didn’t bother us too much.

Great location off Michigan Avenue. Walking distance to all major sights. Close to lake for walks / runs. Good spots for eating and shopping close by. Room was clean and spacious. Comfortable bed.

Stayed in October 2023

Price

Location

Stayed in October 2023