1493 N I-H 35 , New Braunfels, 78130-2816, United States of America
#21 of 31 hotels in New Braunfels
Guests' ChoiceBased on 193 hotel reviews
6.4Cleanliness
7.0
Comfort
7.1
Location
7.7
Facilities
6.7
Staff
7.7
Value for money
6.5
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 11, 2024
Elena
United States of AmericaEverything could have been better. Fix it up beautiful like your other best westerns. Too expensive for those rooms. Motel 6 probably better looking.
Great staff clean room but way too expensive for that hotel. No elevators. Best western is known for having nice hotels this was not one.
Stayed in April 2024
Reviewed: February 6, 2024
Lavaughana
United States of America1st floor hot water heater was out. I had reserved a first floor room but had to be placed in a 2nd floor because of the hot water heater. I have very bad knees and it was painful walking up and down the stairs.
Breakfast and location good.
Stayed in February 2024
Reviewed: November 1, 2023
Steve
United States of AmericaNot as updated as I would like.
Ease of access to my meeting.
Stayed in October 2023
Reviewed: August 7, 2023
Jennifer
United States of AmericaI wasn’t thrilled with the fact I couldn’t charge cash to my room for quarters to wash my laundry, after I was told I could.
I liked the breakfast options and the pool.
Stayed in August 2023
Reviewed: June 28, 2023
Ginnelle
United States of AmericaThe breakfast was nothing special and it generally waa just a run down hotel/motel. Staff was really nice and helpful.
The location was good to Gruene and the town.
Stayed in May 2023
Reviewed: May 16, 2023
Doan
United States of AmericaBetter lighting in vanity's area.
Room was clean w/o any carpet. Comfortable bed.
Stayed in May 2023
Reviewed: April 29, 2023
Huner
United States of AmericaThe room felt dirty and the the restroom wasn’t very pleasant
Stayed in April 2023
Reviewed: November 15, 2022
Casey
United States of AmericaOur room had bugs all over. We were grateful to get a room inside. I have 2 Littles and this made it some much easier.
The staff was great.
Stayed in November 2022
Reviewed: August 16, 2022
Joseph
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 5, 2022
S
United States of Americano elevator, uncomfortable bed
convenient to schlitterbaun
Stayed in August 2022
Reviewed: August 2, 2022
Banda
United States of AmericaWe had issues
Breakfast was great
Stayed in July 2022
Reviewed: July 28, 2022
Brenda
United States of AmericaThe room was humid, there was a bug in the sink, and the room smelled musty and moldy.
Stayed in July 2022
Reviewed: July 13, 2022
Dan
United States of Americahotel is tired carpet is way too old b-fast - one day horrible ... 2nd day was okay
the beds were very comfortable mattress AC was good staff was neither good or bad - they seemed tired. perhaps hire more staff with less hours ...
Stayed in July 2022
Reviewed: July 8, 2022
Vanessa
United States of AmericaThat the room wasn't as clean there was sticky residue on the desk and the carpet was wet around the air conditioner and smelled musty.
Location and the beds where comfortable
Stayed in July 2022
Reviewed: June 20, 2022
Jesseca
United States of Americawhen I first arrived the staff that checked us in was very short and tried to charge me twice for the room. I finally got it worked out but the rooms were outdated and didn’t look like the pictures on the website.
The location was perfect
Stayed in June 2022
Reviewed: May 31, 2022
Jacob
United States of AmericaRoom was dirty. Complained twice about light not working over bathroom sink but nobody fixed it. Beds uncomfortable. Hotel is in need of upgrades.
Location and front lobby were nice.
Stayed in May 2022
Reviewed: April 14, 2022
Alice
United States of AmericaThe rooms were very musty smelling. Facility was older than expected.
Breakfast was good. Staff very friendly. Location great
Stayed in April 2022
Reviewed: April 5, 2022
Ms
United States of AmericaMy worst part of the stay was the roaches that was in my room, I feel they need PEST control services!! But I bought some RAID ROACH SPRAY for the rest of my stay
The Breakfast 🥞 Was Good & Beds We're Comfy!!!!
Stayed in March 2022
Reviewed: March 17, 2022
Celia
United Kingdomnoisy
handy location
Stayed in March 2022
Reviewed: December 30, 2021
Dan
United States of AmericaIce machine broken, housekeeping wouldn’t take out trash, they turned the A/C thermostat to off when we left the room, they turned the refrigerator’s temperature up when we left even though we had stuff in it. You expect to encounter institutional grade toilet paper when you travel but this was like 3M 80 grit . A fair amount of noise due to proximity to I35 .
Location was convenient , receptionist courteous and friendly . Inexpensive. Plenty of parking . Room was pretty nice .
Stayed in December 2021
Reviewed: December 19, 2021
Homer
United States of AmericaA bit out dated.
Well lit parking lot.
Stayed in December 2021
Reviewed: November 13, 2021
Tracy
United States of AmericaOld style outdoor access rooms. Some rooms are interior but some are outdoor access only. Blow dryer did not work.
Location. Good access to restaurants
Stayed in November 2021
Reviewed: September 7, 2021
Billy
United States of AmericaThe beds are not very comfortable. There was no breakfast.
The location was great. Close to river, Gruene. Several options for eats near hotel.
Stayed in September 2021
Reviewed: September 6, 2021
Taurian
United States of AmericaThe room smelt dewy, like it has been in a flood and is now developing mildew!
We booked a room spontaneously for the holiday weekend to float on the river for the first time and they had one available. Also they were near all the things we needed for our weekend stay plus right off the highway! Considering I didn't put much planning in our quick fun get away overall it turned out spectacular! Location perfect....staff friendly... hotel rating was aight!!!!
Stayed in September 2021
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