42200 Moonridge Road, Big Bear Lake, CA 92315, United States of America
#35 of 140 hotels in Big Bear Lake
Guests' ChoiceBased on 615 hotel reviews
8.2Cleanliness
8.5
Comfort
8.4
Location
9.0
Facilities
8.1
Staff
8.7
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Brianawells
United States of AmericaRoom overhead near us had pipes vibrating so woke us up twice.
Lobby, breakfast, bed hot tub
Stayed in April 2024
Reviewed: March 30, 2024
David
United States of AmericaNA
We liked the Room, Bed, and the included morning breakfast. Also, because it was middle of the week and not their busiest, they let us check-in early on arrival.
Stayed in March 2024
Reviewed: March 28, 2024
Patrick
United States of AmericaToilet was a problem.
location, breakfast, room, location, lobby, hotel,
Stayed in March 2024
Reviewed: March 23, 2024
Jose
Mexicothe room, chimenie .
Stayed in March 2024
Reviewed: March 15, 2024
Gladys
United States of AmericaI realize it’s winter but the hot tub could have been better maintained. The view was of back yards, but I can live with that. Breakfast was the worst in all the best westerns I’ve stayed at.
Clean, great location, staff were Friendly and helpful.
Stayed in March 2024
Reviewed: March 6, 2024
Lisa
United States of Americawalls thin, could hear anyone talking in the hallway
breakfast was great, bed was good, rooms clean
Stayed in March 2024
Reviewed: February 2, 2024
Barbara
United States of AmericaCut up fruit not in season, mushy
Breakfast fair. Variety of food choices. Nice staff
Stayed in January 2024
Reviewed: January 19, 2024
Ricardo
MexicoExcellent location
Stayed in January 2024
Reviewed: December 14, 2023
Alberto
Costa RicaExcellent breakfast, great location, which both exceeded my expectations. Kind of an old hotel, with some renewed rooms, but comfortable after all. Reminds me of the "Overlook" from "The Shinning".
Stayed in December 2023
Reviewed: December 4, 2023
Peyton
United States of AmericaTV was out of date, loud heater outside the room turned on every 15 min. No control over room temperature. Soaps in shower were drying and uncomfortable.
Decorations and environment. Friendly staff.
Stayed in November 2023
Reviewed: November 22, 2023
David
IsraelOne of the worst breakfasts that I had in all the traveling that I do. Possibly because most of my travel is in Europe they have a different type of outlook on how the guests must be serviced for breakfast.
The nice and helpful staff Beautiful lobby.
Stayed in November 2023
Reviewed: November 17, 2023
Kelsey
United States of AmericaGreat central location. Love the look of the renovation in the rooms
Beautiful property with lots of trees around.
Stayed in November 2023
Reviewed: November 15, 2023
Val
United States of AmericaBooking.com did not inform you that Best Western going through major remodeling. Picked this place for family to have a lounge/bar pool tables and restaurant to come back to after a wedding. These were all closed. We booked 6 rooms. Although clean, Best Western went a lil cheap on remodel detail. Except for details, this place is still very clean. Price is a tad high, but I accepted this price and would again because of cleanliness. This place will be awesome when finished.
Friendliness of staff. Extremely helpful on every occasion. Very clean place. Even during remodeling. Great parking. And especially breakfast. Love the in house breakfast.
Stayed in November 2023
Reviewed: October 25, 2023
Marlon
United States of AmericaProps inside room are outdated. Porch floor needs planks. It doesn’t look like it can hold weight of 4 people
building relatively decent, clean
Stayed in October 2023
Reviewed: October 19, 2023
Mike
United States of AmericaNo Tesla EV adapter
EV cable available
Stayed in October 2023
Reviewed: October 12, 2023
Judy
United States of Americaonly that they were renovating some of the rooms and right outside of our room with the big trash bin and miscellaneous construction trash… I’m sure that is unusual as they are renovating. That was the only downside.
it was a perfect location for the Oktoberfest! we were equalist to the festival at the convention center and then the other direction equal distance to the village where we spent a lot of our time. Easy, easy access to the redline shuttle that runs all the time for free, that was fantastic! Staff was great. We really enjoyed ourselves.
Stayed in October 2023
Reviewed: September 29, 2023
Jerry
United States of Americabreakfast bathtub was difficult for elderly in and out
Stayed in September 2023
Reviewed: September 25, 2023
Doug
United States of AmericaHotel is older.
Jet bath.
Stayed in September 2023
Reviewed: September 7, 2023
Debra
United States of AmericaA little pricey
Great location and surrounded by tall trees
Stayed in September 2023
Reviewed: September 7, 2023
Sandy
United States of AmericaNeeds updating with paint, light fixtures and furnishings. Breakfast was good nice variety.
Location removed from busy road , loved Penny at the front desk as well as the bartender. Liked the short trail behind the building.
Stayed in September 2023
Reviewed: September 5, 2023
Yana
United States of AmericaI wish restaurant will be open during the week days
Wonderful property. Very convenient location! Highly recommend for families with children. We definitely stay there again
Stayed in September 2023
Reviewed: August 27, 2023
Vince
United States of AmericaThe gym had no window and assumed no A/C due to no one using it. The dinner dining room is only open on the weekend. The TV was too small and old.
Great location. Breakfast was on the same menu daily. The room was OK, the old cabinet couldn't open, and the floor carpet was dirty with debris from the ceiling.
Stayed in August 2023
Reviewed: August 17, 2023
Melton
United States of AmericaCan't think of anything
The lady at the front desk was so nice She found us a room early and my husband was able to rest before a wedding we had later that day.
Stayed in August 2023
Reviewed: August 12, 2023
Walter
United States of AmericaVery dated lobby and hallways with strange odors throughout
Location, game room and breakfast
Stayed in August 2023
Buffalo, USA
Pitigliano, Italy
Būndi, India
Sopot, Poland
Echuca, Australia
Palermo, Italy
Braşov, Romania
Batu Ferringhi, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content