100 West Trade Street, Charlotte, NC 28202, United States of America
#80 of 184 hotels in Charlotte
Guests' ChoiceBased on 288 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
8.6
Value for money
7.8
Free Wifi
5.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 31, 2023
Kashawna
United States of AmericaIncidental fee was more than the price of my room for 2 nights
Stayed in July 2023
Reviewed: July 22, 2023
Yana
RussiaToo long time to check in. Cannot find my reservation. The hotel is old and not so clean. There was a litter in the lobby in the evening and in the morning the litter was still at place, no one took care of this. The room and furniture is quite worn out. The price is very high for such service and room.
Location was good. City center. Bed was comfortable.
Stayed in July 2023
Reviewed: July 16, 2023
Tim
United States of AmericaValet for $45. Took almost an hour to get my car from the time I handed valet my ticket. Unacceptable under even the busy circumstances.
Speedy check-in
Stayed in July 2023
Reviewed: June 19, 2023
Keith
United States of AmericaThe staff that checked us in were just amazing, professional and courteous.
Stayed in June 2023
Reviewed: May 15, 2023
Anne
United States of AmericaHotel location is excellent to several restaurants and entertainment places.
Stayed in May 2023
Reviewed: April 17, 2023
Ellen
United States of AmericaVery convenient, great staffing
Stayed in April 2023
Reviewed: April 13, 2023
Quintoria
United States of AmericaGreat customer service and was able to accommodate me after another hotel couldn't..
Stayed in April 2023
Reviewed: March 27, 2023
Lisa
United States of America5 things that were disappointing in our deluxe king room w/city view. We won't be back and will not recommend. First, the couch was in poor condition, see cushion picture - it's very noticeable as it sticks out an extra 5" when in place. Second, the paint was majorly peeling off the ceiling near the bathroom and it felt very dingy and was an eye sore (see pic). Third, the shower floor was dirty, hair all over. Fourth, the windows aren't soundproof and the traffic was distributingly loud at night when trying to sleep. Fifth, they advertise a free breakfast at Stoke (online when reserving room and upon check-in) but the breakfast isn't free, was charged and called and complained but nothing could be done now. Traveler beware. Lots of nice options in this area and would recommend going elsewhere for the price. Overnight parking was expensive, $45 plus tip.
Location was excellent!
Stayed in March 2023
Reviewed: March 12, 2023
Emerica
United States of AmericaWe enjoyed it all.
We didn’t have breakfast at hotel. The location is very nice and accessible.
Stayed in February 2023
Reviewed: March 6, 2023
Deborah
United States of AmericaValet parking, Stoke restaurant, M Club, The staff was very friendly and helpful. We will be back 🤗
Stayed in March 2023
Reviewed: February 7, 2023
Porcelain
United States of Americadidn’t dislike anything
clean & great staff
Stayed in February 2023
Reviewed: January 2, 2023
Harbir
United Arab EmiratesThey put extra charge by mistake and commited to refund but its over a month now and never received
Nothing
Stayed in November 2022
Reviewed: December 10, 2022
Michael
United States of AmericaI got bed bugs
Nice place. Good location.
Stayed in December 2022
Reviewed: November 29, 2022
Michael
United States of AmericaEverything was great!
Stayed in November 2022
Reviewed: October 31, 2022
Abbey
United States of Americanothing everything was great
easy check in and nice clean rooms
Stayed in October 2022
Reviewed: October 10, 2022
Reggie
United States of AmericaThere were no vents in the bathroom
The location to events
Stayed in October 2022
Reviewed: September 20, 2022
Virginia
United States of AmericaN/A
The hotel is beautiful and well maintained. The staff wonderful. Great location
Stayed in September 2022
Reviewed: September 18, 2022
Bessy
United States of AmericaN/A
very quiet, peaceful,clean and nice beds
Stayed in September 2022
Reviewed: September 18, 2022
Frances
United States of AmericaNo room service. Not a variety of late night snacks or sodas of any kind.
Good location close to everything well within walking distance.
Stayed in September 2022
Reviewed: September 13, 2022
Cassandra
United States of AmericaN/A
The room and location.
Stayed in September 2022
Reviewed: September 12, 2022
Torres
United States of AmericaThey had to switch rooms the tv was not working, we waited over a hour for are car with the valet they lost the keys and this made us late to an engagement that sunday morning. The valet parking was a absolute clutser!
Stayed in September 2022
Reviewed: September 3, 2022
Mark
United States of AmericaShut the bar at 10pm.
Location
Stayed in September 2022
Reviewed: August 13, 2022
Bryan
United States of American/a
The overall appearance and vibes when you walk in feels comfortable and of good quality for your stay. Conveniently located not too far from restaurants, bars and shopping.
Stayed in August 2022
Reviewed: August 8, 2022
Pulley
United States of AmericaDidn’t know it was valet parking only, but it was a nice feature.
It was very clean and comfortable!
Stayed in August 2022
Reviewed: August 1, 2022
Leif
SwedenStayted two nights the hotel did not clean the rom or changed the towels
the location
Stayed in July 2022
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