Price of food & drink

Free wifi only in lobby and not in room - disappointed about that as the hotels in the UK and most other countries they offer free wifi

Stayed in June 2024

Room was beautiful

Stayed in March 2024

Front desk rude. Cleaning woman walked into our room without knocking at 10am. Check out wasn’t until noon and one of us was in the shower

Clean, nice room

Stayed in January 2024

50 dollars for breakfast for two people with a buffet that had little selection.

Really pretty hotel and nice staff

Stayed in December 2023

The gated entry system was very hard to use. Although the hotel was generally accessible, there were some specific things that could have been improved (e.g., door assists on washrooms and the doors to the accessible rooms) to make things easier for those with disabilities.

The excellent location which was close to the airport, a major outlet mall, and to my relatives. Although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited menu that served food and drinks in the evening. The staff was very friendly.

Stayed in December 2023

Parking situation. I wasn’t sure about the coat or payment of it. A sign at the front desk said overnight parking was $37 which seemed like A LOT of money to pay for parking. I’m not sure if it was charged to me or not, since I haven’t gotten a statement yet

Beautiful rooms and location. Very clean and worth the money I paid for it. The front desk attendant, Madona, was very accommodating for my needs and requests. She did a wonderful job with helping to make out stay an enjoyable one.

Stayed in October 2023

When I checked out, I had no additional charges on my invoice but my credit card was charged extra a few days later. I contacted the property multiple times but received no response.

Clean, just as described

Stayed in October 2023

Breakfast expensive

Did not have breakfast . Nice quite rooms. Great location

Stayed in October 2023

There was no kettle, only a coffee machine. No spoons

The room was large with a large comfortable king size double. There was a bath and a separate shower. Great location to Rosemont and the blue line to downtown

Stayed in October 2023

I loved my room and its convenience to the L train.

Stayed in October 2023

The rooms was nice And the staff was very good

Stayed in September 2023

Service was good but too slow for a Saturday night with a convention in town need to staff up for those occasions.

Everything was great food was delicious 😋

Stayed in July 2023

There was no room service even though there was a menu on the desk it’s misleading, if i wanted food they wanted me to go down to the bar

location and how comfortable the rooms were

Stayed in July 2023

The lobby needs renovating, looks like a 3rd world country lobby. Coffee machine in room nonfunctional. If it had been functional, not enough team for amount of people assigned to the room. Finally, no grooming amenities (what, no shower cap?!).

Proximity to O’hare, excellent shuttle service! Room was nice. Like the way ice machine enclosed. Good thinking.

Stayed in July 2023

There was a disconnect between Booking.com and Marriott. Fortunately Marriott was able to accommodate our reservation.

Stayed in June 2023

good

everything

Stayed in May 2023

I didn't like having to pay for parking

I love the staff they made me feel welcomed and was very accommodating!

Stayed in April 2023

outside seating was scarce and not many places at or near to grab food

The room was very nice and spacious with an easy to get to location for a fair price.

Stayed in April 2023

breakfast was offered or mentioned to me

It was nice and clean

Stayed in December 2022

This review is hidden because it doesn't meet our guidelines.

N/A

Friendly and helpful staff

Stayed in December 2022

Airport shuttle should be 24 hr, there was NO ROOM SERVICE OR RESTAURANT as advertised, understaffed so staff were stressed and not friendly, not even a bottle opener for the beers sold at front desk. Nickel and dimed for everything (like daily $15 for wifi) .Marriott, you should be embarrassed.

Comfortable beds and room.

Stayed in December 2022

large room, comfortable bedding, stable Wi-Fi, courteous staff, airport shuttle

Stayed in December 2022

A free shuttle to the convention center and back every so often would have been nice. The wind at night would cut you in two sometimes. High prices at the bar.

Really liked how clean the room was, and how quickly the housekeeping staff worked and how accommodating the staff were. Even though the hotel is on an approach vector for the airport unless you had a window open the planes sounded just like a strong gust of wind. Also, the fact that there was almost always an elevator on the ground floor and if it wasn't, it was a very short wait for one.

Stayed in December 2022