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  5. Reviews of Comfort Suites Bush Intercontinental Airport

Reviews of Comfort Suites Bush Intercontinental Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15555 John F Kennedy Boulevard, Houston, TX 77032, United States of America

#371 of 428 hotels in Houston

Guests' Choice

Review Score

Based on 236 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.9

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    7.0

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    7.0
    Good value for the price. Great shuttle service to airport.
    • Leisure trip
    • Solo traveler
    • Standard King Suite - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    No drain stopper for bathtub. Old facility.

    Comfortable bed and pillows

    Stayed in March 2024

  • Reviewed: March 1, 2024

    6.0
    Handy but dated. Needs a serious upgrade.
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s very dated, especially the rooms. It needs a serious upgrade, my room had numerous issues and looked very tired and dated. It needs new everything, falling apart. The bathroom is functional, but the shower didn’t work properly so the water was lukewarm at best. Didn’t worry me too much, but others wouldn’t be happy. Limited tv channels and volume couldn’t be adjusted.

    Convenient to the airport, nice breakfast and lobby area was tidy. Bed was super comfy and the rooms are a generous size. Super close to the best Mexican food I have ever eaten!

    Stayed in February 2024

  • Reviewed: January 20, 2024

    5.0
    Staff made the stay worth it.
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were in need of a lot of repairs. Top level of the hotel was under renovations so hopefully the hotel will renovate the main level rooms afterwards.

    Staff was very pleasant and helpful. Hotel was clean and rooms were clean. Our shower in the room was not working and the staff allowed us access to another room to shower since it was a hassle to switch rooms.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    5.0
    I give it a 3 star rating,not a bad stay
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Couldve been a tad bit cleaner

    Location and shuttle to the airport, very helpful

    Stayed in January 2024

  • Reviewed: November 22, 2023

    6.0
    Please no surprises.... meager breakfast in a bag, unannounced $ 100 security deposit, etc.
    • Business trip
    • Group
    • Double Suite
    • Stayed 1 night

    The breakfast in a bag because of the lobby construction was terrible. As a vegetarian, I had to remove a meat-like patty which was inside the breakfast sandwich. The artificial drink was terrible too. Very sad as we were really looking forward to an American breakfast experience while overnighting in the USA.

    Nice clean firm beds. We did not appreciate the front desk using our credit card for a $100 security on the room at check-in. Rather than check the room at check-out and release the funds, we were to "trust" the motel staff and have our funds released some days later. Place that in your hotel room booking description, no one likes this kind of shady surprise at check-in.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    7.0
    Clean and close to my work. I'll return.
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Had grab and go breakfast. Adequate. Fritos and sugary juice not breakfast items. Jope next visit kitchen will be completed. I booked because of the continental breakfast.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    6.0
    OK
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    TV reception & early check-in charge.

    Everything

    Stayed in October 2023

  • Reviewed: August 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    the room had a odor to it that smacks you in face as soon as you walk into room. the rugs are very out dated, tv channels didn't work, and the toilet ran water all day and night.

    bed was comfortable, the breakfast was good, not much noise at night so got good rest.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    7.0
    Our stay was nice. Property was clean. Our room had some things not working. But didn’t hinder our comfort at all. Very
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast. The eggs were awful. There was no real creamer for coffee.. it was that dry powder stuff. Coffee was not fresh and not really hot.The oatmeal was good. We could here the people in the next room talking . The pool was closed.

    The property was clean and bright. The room was clean. Bed was very comfortable.

    Stayed in August 2023

  • Reviewed: July 20, 2023

    6.0
    My stay was okay, it could have been better, especially the parking.
    • Group
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot breakfast,

    Convenient to my church

    Stayed in July 2023

  • Reviewed: July 20, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is sucked.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    Thank you for the quick layover. We appreciated their hospitality.
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 2 nights

    Place is under construction without much construction seeming to be going on...could definitely use an update.

    Near the airport and quick Uber pickups. Friendly staff. Quickly helped me after our flight was canceled at 2:00 AM with an elderly mother-in-law needing a place to sleep.

    Stayed in June 2023

  • Reviewed: June 29, 2023

    7.0
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: June 22, 2023

    6.0
    It was sufficient for my needs.
    • Leisure trip
    • Solo traveler
    • Standard King Suite - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tattered looking no breakfast on site

    Convenience with shuttle!

    Stayed in June 2023

  • Reviewed: June 18, 2023

    6.0
    It was acceptable for the price
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 1 night

    Night staff not friendly

    Price was good. Room was spacious

    Stayed in June 2023

  • Reviewed: May 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    the bathroom. the bathroom was filling up while taking a shower and I didn’t feel comfortable giving my toddler a bath in the tub because it looked like it was peeling.

    the great parts was that the room was spacious, the breakfast was great, and having wifi.

    Stayed in May 2023

  • Reviewed: April 8, 2023

    6.0
    An ok place to sleep
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a king bed online with booking.com and was given a double queen room.

    Breakfast was a regular hotel style.

    Stayed in April 2023

  • Reviewed: March 10, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Stayed in March 2023

  • Reviewed: February 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights

    To be served breakfast in another building of another hotel is not good

    Stayed in February 2023

  • Reviewed: January 9, 2023

    6.0
    Unorganized shuttle response, nice bed.
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I called the hotel from the airport and asked to be picked up by the complementary shuttle. The receptionist forgot to pass on my request. I waited for more than an hour.

    The bed was very comfortable, the room was nice.

    Stayed in November 2022

  • Reviewed: October 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast wasn’t good. Sausage wasn’t done eggs was watery

    Stayed in October 2022

  • Reviewed: September 15, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    When it was check in time there was a lot of confusion between Comfort Inn and Coutry Inn and the manager was helping the clerk with much information so I had to wait an extra 30mins until she finally got him to realize what was going on and for him to give her the proper information. Only had 2 handicap spots available for parking and no security available. Plus the cleaning lady came and took my dirty towels but forgot to bring me fresh ones so that was disappointing.

    Stayed in September 2022

  • Reviewed: September 13, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 1 night

    It has been closed for the past two months! They send you to the Country Inn, which is next door. I don't think is fair to accept bookings when you're gonna place people in another hotel they never have seen! It feels like a scam.

    free shuttle to the airport. The breakfast is pretty decent, too.

    Stayed in September 2022

  • Reviewed: March 30, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were reasonable for price but hotel under extensive renovation which we didnt realise, foyer like an open building site.

    Proximity to airport

    Stayed in March 2022

Showing 1 - 25

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