Pillows were to soft.

Stayed in April 2024

Beds were so hard and not comfortable.

Very close to all attractions and bourbon street and canal street. But far enough not to hear all the noise from bourbon street. Very good food spots to eat from that stay open late.

Stayed in April 2024

Waits for valet 30 minutes

The location was great, the room was beautiful, and the breakfast bat was exceptional.

Stayed in March 2024

I really hate checking into a hotel that valets your car but doesn’t help you with your bags. I feel that really takes away from the quality stay and the expensive $40+ dollars a night. When asked the bellman for a cart he seemed unconcerned and just said they are all gone without even checking. The valet pull in area is also very narrow and can only fit about two to three vehicles at a time which is frustrating when trying to check in and facilitate your on bags with no help. This really needs to change. I don’t recall things being this way the last time I stayed here a few years ago.

The room was very cozy and comfortable to say the least! Loved the walk in shower and our room was significantly spacious despite the measurements. Free bottles of water in the fridge was very convenient. Lobby bar was ok and the bartender was very nice.

Stayed in February 2024

Dean should be pulled from front line duties and retrained

Marquita and the check in agent were great. Dean needs to be trained on excellent customer service and that the white man does not reign supreme

Stayed in December 2023

The location of hotel very strategic we can reach every destination the we want by walk. The room was clean, big enough for family size. I ‘am happy with this hotel.

Stayed in December 2023

The outdoor space could have been a bit cleaner. And cleaning staff was very loud and could be heard in the halls at all hours

The atmosphere and the staff were amazing. The room was very clean and complementary water was nice

Stayed in October 2023

The location was great for a night out!

Stayed in November 2023

very noisy when guests talk loud and slam their doors you can hear this in hallway

staff was very friendly and helpful

Stayed in November 2023

Noisy. Street car rumbled down the street early in the morning every 15 minutes. Charged for coffee in the lobby.

Great location. Value for money.

Stayed in November 2023

Everything

Stayed in October 2023

Shower grab bars

Very good Nice selections Staff lovely particularly robert

Stayed in September 2023

Location

Stayed in August 2023

I don’t like the expensive valet parking costs and self parking is always too far.

We were in town for a cruise and decided to stay one more night in NOLA after returning. AC Hotel were very accommodating for an early check-in. The staff was very helpful upon arrival and gave helpful information on laundry services that were available free of charge. The location was great for tourists and direct access to Canal and Bourbon St. We will definitely return to this location when in town again. Thanks for a great experience!

Stayed in August 2023

Costly valet parking costs when staying for multiple nights and not using personal car for transport around New Orleans

Selected the hotel because of location and it did not disappoint in this regard.

Stayed in August 2023

I did not care for the breakfast and thought it was not worth the price when what was provided.

Stayed in July 2023

Valet was high, but that’s standard for the area.

Easy walk to French Quarter, warehouse district, casino, etc.

Stayed in July 2023

The phone in the room didn't work, so you had to go downstairs if you needed something.

Comfortable and convenient to Bourbon Street and restaurants.

Stayed in July 2023

Rooms where clean staff was attentive

Stayed in July 2023

No microwave

Locate clean

Stayed in July 2023

Cleaning could’ve been better during the week. Cleaning seemed to be reserved to shine things up for the weekend guests.

Location was just a couple of blocks from Canal St

Stayed in July 2023

The property needs to be maintained.

The location, The Room and the Staff .

Stayed in June 2023

One of the issues that stood out was the confusion regarding breakfast. When we made our booking for a room that accommodated four people and included breakfast, we expected the breakfast to be provided for all four of us. However, upon arrival, we were informed that the breakfast was only included for two people per room. This lack of clarity in the booking process was frustrating and caused confusion. It would be greatly beneficial if the hotel provided clear and transparent information regarding the breakfast policy during the booking process to avoid any misunderstandings. Nevertheless, we were appreciative of the staff's response to the situation. They were understanding and went out of their way to ensure that all four of us were able to enjoy breakfast during our stay. Their efforts to accommodate our group were commendable and helped to rectify the initial disappointment. Another aspect that fell short of our expectations was the size of the fitness area. Although we did not personally require or utilize it during our stay, we observed that the fitness area was quite small. . Additionally, it was disappointing to discover that there was no cleaning service provided over the two nights of our stay. Having the rooms cleaned and tidied daily is a standard expectation when staying at a hotel, and the absence of cleaning service was an inconvenience. Clear communication about the availability and frequency of cleaning services would have been appreciated.

I recently stayed at the AC Hotel by Marriott in New Orleans for a two-day weekend getaway, and overall, it was a pleasant and satisfactory experience. The hotel overall was very clean. The rooms and common areas were well-maintained, and I appreciated the attention to detail in ensuring a clean and hygienic environment. It was evident that the hotel staff took pride in maintaining a high standard of cleanliness throughout the property. The comfort of the accommodations was adequate. The rooms were modern and well-furnished, providing a comfortable space to relax after a day of exploring the city. The amenities provided were sufficient for my needs. The hotel's location was convenient for exploring New Orleans. It was situated in a central area, allowing for easy access to many popular attractions and landmarks. During the day, I was able to walk to various destinations, taking in the vibrant atmosphere of the city. However, it's worth mentioning that the area around the hotel could get lively at night, so using transportation in the evenings is recommended. The breakfast offered at the hotel was satisfactory. There was a decent selection of hot and cold items to choose from, providing a good start to the day. The dining area was clean and well-maintained, and the staff was courteous and attentive. In conclusion, the AC Hotel by Marriott in New Orleans provided a clean, comfortable, and modern stay. While it may not have had any exceptional features or services that stood out, it met my expectations for a standard hotel experience. If you're looking for a reliable and reasonably priced option in a convenient location, the AC Hotel can be a suitable choice for your stay in New Orleans.

Stayed in June 2023

n/a

clean and quiet

Stayed in May 2023