Decent place, but our ground floor room faced the parking lot and we had loud talkers outside our window at bed time. Lousy view with no privacy.

Decent place, and large comfortable room

Stayed in April 2024

Parking was tight, especially in the evening.

We were there only for an overnight. The room was comfortable and very clean.

Stayed in March 2024

two small barking dogs each morning while owners were at breakfast, i guess

didn"t eat breakfast...great location

Stayed in March 2024

No coments

Customer services, hotel is beautiful

Stayed in March 2024

I was assigned room 165 which should not be a usable guest room. It is RIGHT next to an outside door which SLAMS shut as people enter and exit all through the night and starting at 5am. When I arrived, The front desk couldn’t find my reservation even though I got a confirmation email house before checking in. She made me feel so uncomfortable that there was no way I was going to ask for a different room. Also my room wasn’t serviced until well after 3:30. Which was a little late in the day to do any good. I brought guests to my room at 2:30 and it was still not made up. Basically I expected much better customer service and a stinger commitment to quality from a Double Tree property. So I now feel paying a little more to stay with this brand of hotel really isn’t worth it, it’s not really a prime brand anymore…

Breakfast was good, location was close to my even, lots to do in the immediate surrounding area, felt safe.

Stayed in February 2024

Great location and staff. I stay here whenever I am in town. Highly recommended.

Stayed in November 2023

Broken elevator

Clean, friendly staff, warm cookies were offered

Stayed in December 2023

Thought that cord management in the room was poor. Electric cables hanging below tv made room maintenance look poor. No complementary breakfast.

Great location

Stayed in December 2023

Only negative was one of two elevators was out of service during our 2-night stay but it was not an inconvenience.

Outstanding location and very well maintained facility. Very good care and service. Nice sized room, very clean and comfortable.

Stayed in December 2023

Room temperature- with no air room got very hot. The minute air was on it was blowing freezing cold air on you in bed. Also it was very loud. Prevented me from getting a comfortable night’s sleep

Cookies, comfortable beds, location

Stayed in December 2023

Felt dated and run down in hallways

Easy to navigate, parking was plentiful

Stayed in December 2023

There was a shortage of parking and we had to park across the street in the shopping center parking lot.

We stayed one night, in town to visit friends. The location was perfect. The room was large, clean, quiet, and comfortable. The breakfast was adequate, but nothing special. We included it in the price of the room, saving us some money.

Stayed in December 2023

The insulation is bad. I could hear next door person shower and upstairs walking

Location is good

Stayed in November 2023

Location worked well. I would have liked to have breakfast included in the cost of the room. We only stayed in the room for sleeping, busy out and about.

Stayed in October 2023

Coffee maker didn't work well

Hotel was clean, room was nicely done

Stayed in October 2023

The breakfast was a bit of disappointment. A very small choice of food in buffet but everything I tried was tasty. It's expensive compare to breakfasts served in Europe but I guess it's expected.

The location is convenient if you are on a business trip and need to stay in Campbell area of San Jose. The hotel is next to several shops and bars/restaurants which is a bonus. Clean and spacious rooms, friendly staff. Car park is in front of the hotel, it can be busy though.

Stayed in October 2023

No bell service to assist with luggage. Limited luggage cart and none available when checking out. Elevator was slow. Somewhat difficult to park due to limited spaces, I don’t think hotel checks if non-guests park in some of the spots.

Size of rooms was great! Good location to places to eat. Relatively quiet. Clean and updated.

Stayed in August 2023

Just the beds -- the pillows were thin and the mattresses were extra firm and not comfortable. But the large room and clean bathroom made up for it.

The location of this hotel was excellent -- walking distance to great shops, restaurants and even a Trader Joes! The hotel room was large and the bathroom was clean and updated. We used the pool and hot tub, and both were great.

Stayed in August 2023

Parking a bit tight for a minivan.'

Location and restaurants & Shops

Stayed in August 2023

The room is at 1st floor near pool. We had to roll down the curtain all the times for privacy but the lighting is thus poor during the daytime.

Great location. The room is clean and cozy.

Stayed in July 2023

Integrated with Pruneyard. Having Pete's, Pacific Fish, LUNA, Burger Lounge, and Trader Joes was fantastic. Good alternative meals was great.

Stayed in July 2023

The pool area was a bit untidy. Trash on the ground. Wet dirty towels on lounge chairs just left behind. The pull out bed had a dirty sheet on it(one call to the front desk took care of it).

Location was excellent. We are from out of town and visit Campbell often. The property is in our favorite area and in walking distance of many shops, restaurants, and recreation. Room was spacious and pull out bed was a great added bonus. Plus, early check in was available! Katy, Sean, Nicolas thank you.

Stayed in July 2023

Didn't like not having no microwave. Someone finally told us we could have one the day before we were leaving. Didn't like not having a breakfast included with our stay. We paid quite a high price. Didn't like absolutely that there were no laundry facilities. We were really disappointed in this Hilton Hotel. Frankly I wouldn't stay here again unless they change those things. I do plan on talking to the manager in the next few days about my stay. Thank you Anita Hendrickson

Well it was convient. Walk in shower like I requested. Beds were comfortable.

Stayed in July 2023

There wasn’t regular housekeeping, you had to keep asking if you wanted your room cleaned . We had to ask several times .

It was very conveniently located , in Pruneyard Plaza .

Stayed in May 2023