There is no fridge in the room, only box for ice. I take medicine and I have to keep it in the fridge, this box was unsuitable. There is no kettle, and the hot pot on the reception was out of order. The room is not very clean, dust was inside the furniture and on the floor.

I enjoyed the location because it’s popular tourist place but not so crowded, and it’s safe. Easy to get to the airport and city centre. There is nice street with bars, restaurants and open terraces very close, Broad street. The view from my room was amazing. I didn’t experience any inconvenience because of the elevators, probably it’s because I was staying on the 40th floor.

Stayed in April 2024

Sometimes you have to wait very much for the elevator. Our room was behind the elevator and it was very noisy.

The location is perfect for NY city trip

Stayed in March 2024

Although we stayed on the 10th floor, during the peak times (check-in/check-out), the elevator took extremely long to arrive. I don't know how people dealt with this problem on the upper floors. Must have taken ages to go up/down. You might think it's not a big problem, but the staircase is quite narrow, so most of the times you have to wait for the elevator, especially if you have luggage with you. We stayed in the beginning of April and the room got very cold during the night. Also, rooms have quite poor sound isolation.

Great location! Lots of subway stops nearby. Very easy to reach the main tourist locations (9/11 memorial, Wall Street, etc). The area is quieter than uptown. Right next to the Staten Island Ferry station. Lots of cafes nearby where you can get breakfast. If you register on their website, you can get a voucher for free wifi! Helpful staff. Comfy beds. Breakfast at the hotel restaurant was expensive, so we chose other cafes nearby (I'd recommend Liberty Bagels). To sum up: if I were to travel to NYC again, I would choose the same location but wouldn't go for the same hotel.

Stayed in April 2024

The room was quite small for 3 persons.

Perfect location

Stayed in April 2024

Great location, just hart of Manhattan

Stayed in February 2024

Great location just hart of Manhettan

Stayed in January 2024

The only reason we possibly wouldn't stay here again is the lift situation... We ended up taking the stairs as much as possible because the wait time wasn't worth it, during the day was especially bad with check-in and out. Request a low floor if you can! Otherwise it's a great stay in NYC

Room was such a great size for NYC, at check-in they were kind enough to ask if we had a lot of luggage (4x BIG cases) and gave us a larger than normal room which was truly a godsend. Loved having access to the guest laundry facilities 10 days into a trip too! Bed was super comfy and cozy. SO close to multiple subway stations on different lines which was brilliant. Easy peasy to connect up and down Manhattan and also jump over to Brooklyn.

Stayed in March 2024

Great Value Hotel in an Excellent Location. One of the most comfortable beds we have ever slept in.

Stayed in March 2024

Only 1 lift (for customers) working when we arrived - we were worried this would happen again throughout stay

Quiet and very well located

Stayed in April 2024

Location and staff

Stayed in April 2024

There were only two elevators so often it took a while to get to and from my room from the lobby. There was also little working space downstairs and in general the hotel felt a little cramped

Very comfy bed, great location, clean, good gym

Stayed in April 2024

At checkout the elevator took a very long time and we had to walk down 26 flights.

Stayed in March 2024

Quite noisy, lifts were slow.

Stayed in April 2024

The room (one room with two double bed) is just enough for 4 people. It could have been a little more spacious.

The location is perfect. You can reach everything in Manhattan with subway. The breakfast was my favorite. I Loved it.

Stayed in March 2024

Small room

Stayed in April 2024

44 hotel with only 3 elevators. During peak hours it could easily be a 10-15 min wait, it’s just too many people for only 3 elevators.

Great location

Stayed in April 2024

The elevators are HORRIBLE…. They are small and there are 3 elevators for 43 floors of rooms… we waited 23 minutes to go from the 14th floor to ground level. We waited 18 minutes going from ground level to the 14th floor. We spoke with a lady that was checking out FOR THIS REASON… she was moving to another hotel because she found the elevator situation unacceptable after being there several days on a business trip.

The location was perfect for what we had planned. Easy access to the SI Ferry, Battery Park, 1 World Trade and Wall Street.

Stayed in April 2024

Elevators are slow and jam packed

Location to subway and easy of getting around.

Stayed in April 2024

Laid back vibe, kind staff.

Stayed in January 2024

Waiting time for the lift.

Clean facilities and room cleaning was amazing. Staff were friendly.

Stayed in April 2024

I was worried about the elevators situation because of all the comments about it, but it wasn't that bad. We did wait like 10 minutes around check out time (10am-11am). The rest of the day the wait would be like 5 minutes.

The location is AMAZING. The experience was overall pleasant. Clean room. Comfortable beds. Good A/C. Daily room service. We were able to do an early check in.

Stayed in April 2024

Though all Elevators were working they were super slow it can take up to 10 minutes during rush times for an elevator to arrive.

Friendly staff, great location, good value

Stayed in March 2024

Entrance is confused, there are not enough signs , where the lobby. No explanation about entrance to the parking garage. There are 2 garages from 2 side of building, and the address 55 water st. At the 3rd side. I would like to have information or small plan how to get the parking garage of the hotel. Also not all stuff of garage also know about hotel parking. Conserge was a little unpolite, but just bc we checked in at 2am I asked the same question couple times. Also room itself was not enough clean. Also it would be great to have information about nearest stores, caffe , around hotel.

Great location.

Stayed in March 2024

Lifts - often a very long wait

Stayed in March 2024