Room too hot, bad thermostat. Had to change rooms and then the new room had similar problem with thermostat. Had to get maintenance to work on air conditioning unit/thermostat.

Breakfast included. Happy hour.

Stayed in April 2024

Cable was off on Tuesday morning.

The omelette breakfast was very tasty.

Stayed in April 2024

This hotel offered pet friendly rooms for an affordable rate of $75 for 1-4 nights for up to 2 pets and $125 for 5+ nights. We came baring our two puppies that are were 6 and 7 months old, one a German Shepherd and the other a Yellow Lab. We got them into their new environment even bringing a collapsible crate for the room to ensure safety of property. When my husband was taking the German Shepherd out to go potty, upon his return the desk staff asked him to, "come see us when you put him away" so he did, with the Lab in tow going back down. The desk staff stated to him, to try to "limit" his time in public spaces because he is "scaring" other guests when he barks. Now, I understand that a dogs bark can be a bit alarming, however our PUPPY who is still learning and is just as anxious in a new place with all the people is just and scared too. He at no time lunched at any other patron or was out of control in the public spaces, additionally, we were never just "hanging out" with him being vocal. We were a bit upset by this simply because, he is a dog and dogs do bark, there was not clause that "dogs who bark are not permitted", secondly, we were doing our due diligence by taking him out to do his business rather than urinate or defecate within the room. We were given an alternative route of back stairs to go down, however we could not get back up the same way so we were forced to go through the lobby. I want to make it clear that my husband made every effort prior to this conversation to minimize contact due to the new environment for the dog and the premise that some have on German Shepherd's, however, there is/was no notification of breed restrictions or requirement that dogs must be of a certain age or have vocal chords removed so that barking does not occur. Additionally, when we pulled the door to the bedroom closed the door handle fell off in our hand...

We loved that this location was so close to the metro station to easily get into the city! Additionally, they offered a nightly "reception" with light snacks, sodas, juice as well as 2 house cocktails per adult. Breakfast was also included in the stay which was an added bonus before a long day of sight seeing our nations capitol. Our kids really enjoyed the pool, this is always a highlight of any hotel stay. Parking was super easy and very affordable for our Friday (late afternoon arrival) to Monday (early morning departure) we paid $66, the hotel states you can come and go however we opted for public transit instead. Our wait staff was bar none, catering to the needs of children's minds who are ever changing and offering patience at all times, additionally the bartenders were impeccable, long lines of guests wanting drinks and they were fast, efficient and friendly at all times! Lastly, we loved that it was a pet friendly hotel...however my reviews here will be below.

Stayed in April 2024

Understandable it was a holiday but there was long lines for breakfast and evening reception

Location was great

Stayed in April 2024

The fire alarm Wednesday night. Chairs in breakfast/reception area could use a change. They are all pretty low seating compared to the table which makes it awkward to eat. The fake wicker chairs were more at the correct height

Great location

Stayed in April 2024

👍👍the staff cleaning up after those who didn’t were doing a good job!

Stayed in March 2024

Great staff, and amazing location.

Stayed in February 2024

Location, views, beautiful hotel.

Stayed in January 2024

old building and dirty carpets

the extras like breakfast and free drinks

Stayed in February 2024

The hotel was so dated and dark.

The location was superb, the staff was nice.

Stayed in January 2024

Parking could be improved. The spots were extremely small, there was hardly any space to get out once parked because the cars were so close. Suggestion expand the parking are which would allow to have wider spots even for a car. It would be impossible to park a truck there.

Check in was fast and smeemless. The staff was professional as well.

Stayed in December 2023

No onsite restaurant open

Love the atrium complimentary drinks and breakfast

Stayed in December 2023

The complimentary drinks could have been better

Unfortunately I wasn’t able to get the breakfast.

Stayed in December 2023

Upon our team arrival 12/7/23 @11pm as we were checking into the hotel we were inform that the water would be off (no running water, no toilet flushing) til 5:00 am. Outdated electrical outlets, sheets on the bed had spots on them. I will not be staying at the Embassy Suites by Hilton Alexandria Old Town in the future.

The breakfast food was good & hot but while sitting in the eating area lobby two mice ran across the floor.

Stayed in December 2023

We didn't,t like the extra $40.00 we were charged in addition to the 180.00 already paid before we arrived. We still do not understand the extra charge.

WE liked the suite and the location. We did not eat breakfast.

Stayed in November 2023

More choices for tv…YouTube…Netflix…etc c…

Stayed in November 2023

A bit run down and not very clean

Location

Stayed in November 2023

Carpet a little worn, but otherwise a very nice place. Would definitely stay again!

It was clean, lots of space in the room. Staff very friendly. Having the Metro station right across the street was great! Lots of families enjoying their stay!

Stayed in October 2023

The lady at the front desk, her name was Candy, was the bomb! Very helpful!

Stayed in October 2023

Evening reception was very disappointing. One bartender for several hundred guests =very long lines. Food offerings not up to the standard of past visits with this chain.

Location.

Stayed in October 2023

it was beautiful and placed strategically close to trolley with access to shopping and beautiful sights.

Stayed in July 2023

Managers reception was suspect. Quality of snacks was poor and bartenders seemed annoyed that they had a lot of people asking for free drinks

Location was in a convenient spot. Easy to access transportation, restaurants, shopping and surrounding communities we wanted to visit. Breakfast was fantastic.

Stayed in September 2023

Just a few a few minor attention to details. The room was lovely but a huge rip in curtain. Odd to not have just replaced a sheer curtain.

The location is awesome. Happy hour is fun in the atrium. Breakfast was very good. Eggs cooked to order.

Stayed in September 2023

Excessive parking charges of $35 daily. No security. Stragglers on King Street from Metro station.

Convenient but parking charges are expensive $35 daily. Awful!

Stayed in August 2023