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  5. Reviews of Flagship Inn & Suites

Reviews of Flagship Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

470 Gold Star Highway, Groton, CT 06340, United States of America

#15 of 15 hotels in Groton

Guests' Choice

Review Score

Based on 307 hotel reviews

3.6

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.8

  • Location

    6.1

  • Facilities

    4.3

  • Staff

    5.3

  • Value for money

    4.9

  • Free WiFi

    5.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 28, 2023

    2.0
    Stains & cigarette burns
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely filthy. We had to go to walmart and buy a new bedset just to sleep there. The bedd was covered in stains and cigarette burns. Floors were dirty. Shower was dirty and had a hole in the wall like someone punched it. Chairs in the room were covered in stains. Absolutely the grossest room we’ve ever stayed in.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bed was gross and broken. The walls were full of holes and were disgusting. Beyond gross. The rug was wet and stunk real bad. The room had a dead mouse inside and full of flies. No exaggeration.

    Honestly I didn't like anything.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    1.0
    Unsafe, unhealthy, rude staff, and the worst experience I've ever had in my life with a hotel
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was worst experience I have ever had renting a hotel room ever. Cockroaches everywhere, green fur and black spore mold on the wall, ceiling, and furniture. Even the bed skirting had green mold on it. Manager did nothing at all to remedy this, was told to come back in the morning for a refund and then in the morning was told "nothing we can do". Wasn't even given an apology when I explained the conditions! None of the photos listed online look even remotely like anything there on site. This place should be shut down by health inspector. Any booking site should take this location off there list.. I'm still trying for a refund considering I ended up sleeping in my car as it was too late to travel. And wasn't even able to use the shower.

    Nothing

    Stayed in August 2023

  • Reviewed: August 21, 2023

    1.0
    Will not stay here again and do not recommend this place!
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Front desk was rude. Sketchy people just sitting around outside smoking butts.

    No breakfast like advertised. No table to put anything on. No stopper in shower. Electrical outlet beside the night stand was dangling from the wall. Asked 3 times for extra pillows and never received it. Will not stay again. Do not recommend this place:,

    Stayed in August 2023

  • Reviewed: August 14, 2023

    1.0
    Dont stay here
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This place was dirty and disgusting. The rug was filthy the sheets were dirty and the bathroom was nasty. The front desk isnt there past 12 and in the morning they arent there till past 11

    There is no breakfast.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Please thank entire staff for their professionalism, efficient check -in as I traveled a long distance and arrived later than expected, and for exceptionally clean accommodations. I was so pleased with tv reception, ice machine accessibility, and mini fridge and microwave in room!!!😀

    Stayed in August 2023

  • Reviewed: August 5, 2023

    1.0
    DO NOT GO HERE!!! Should be condemned!!!!!
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The place is a dump and that’s putting it nicely!!! Not clean, furniture broken, paint peeling off the walls, BUGS, not friendly or helpful staff and the icing on the cake the shower from upstairs poured into our room and we slipped on the soaking wet bathroom floor. I can’t even begin to tell you how bad the first room they tried to give us was….. OH and the bathtub was so disgusting I wouldn’t even shower there. SAVE YOUR MONEY, GO SOMEWHERE ELSE. I have a video of the water pouring into the room.

    I didn’t like ANYTHING!!!!

    Stayed in August 2023

  • Reviewed: July 31, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Is worst hotel I see in my live

    Stayed in July 2023

  • Reviewed: July 29, 2023

    2.0
    Most money we've ever spent for such a low quality room.
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    Extremely poor condition of the room. Cabinets stayed open, peeling paint, holes in walls.

    Location was fine

    Stayed in June 2023

  • Reviewed: July 22, 2023

    1.0
    Very Poor
    • Business trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The blankets were very inadequate and made of very inferior quality plastic. Very few soap and cosmetic amenities. No maid service was offered. The plastic lampshades were cracked and looked like they were produced badly in the 20 Century. The TV could not be properly manipulated. All the lights were not plugged into the the wall sockets but when plugged in they worked and lit up. The microwave was filthy and I was fearful of its safety. The refrigerator likewise was filthy. All in all a very unsatisfactory experience.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    1.0
    Ugh!
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I had asked for a sofa or roll away bed so we would each have our own beds. Nothing was available once we got there. The first bed was unmade and had cigarette burns on the sheets and bed cover. The toilet was running and could be heard as you came into the room. The tub had a ring around it. We left the room and asked for our money back. He stated booking.com would have to as we made reservations through them.

    It was on the first floor

    Stayed in July 2023

  • Reviewed: June 27, 2023

    1.0
    Never again
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty had electrical wires hanging out of the wall. No coffee or alarm clock. No hot water. Was the type of place you would go to get drugs or a prostitute

    Nothing

    Stayed in June 2023

  • Reviewed: June 26, 2023

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is the worst Hotel ever..

    Unfortunately this place was like the D day worst nightmare ever, , the facilities were like a abandoned hotel, big bugs walking around, no lights working, the carpet was so filter and dirty that we couldn't walk bear foot, and the bathroom we didn't take shower, no way no how our could even bear to shower in the disgusting bathroom, listen most of times we don't follow reviews, but listen to me, if you see 2 + 3 just check out and judge yourself, I hope this helps out yu Thinn‽

    Stayed in June 2023

  • Reviewed: June 25, 2023

    1.0
    dump
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    dirty people living there horrible

    nothing

    Stayed in June 2023

  • Reviewed: June 4, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    derty room .site said breakfast included no breakfast want a refund.

    Stayed in May 2023

  • Reviewed: June 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    TV was acting up,and staff right away gave us a better room

    Stayed in May 2023

  • Reviewed: May 29, 2023

    1.0
    Flagshit hotel worst stay ever
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room #104 was disgusting!! Walked into a bad smelling rm. Stains on the walls. Mold on the ceiling in bathroom broken wall mirror, box spring had mold, stained sheets on the bed, burn holes on the furniture, broken tiling on the floor refrigerator desperately needed defrosted. Went and complained nothing was done. We left came back to the rm later that evening then saw many little flies flying around in the rm. Went and complained again so they gave us another rm..they called it the Managers rm. It was a little cleaner bed was very uncomfortable. I will NEVER stay at this hotel again I wished I could get my money back for that stay.

    Location

    Stayed in May 2023

  • Reviewed: May 23, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    There was a bed in the room. A TV that had no way to switch channels without going through them all. I wasn't very clean. I was to meet a woman there. She had something come up. I'm glad she didn't see the room. In the room there was a bed . Two end tables. Not much else.. I had to stay there that night. I wouldn't recommend it to anyone.

    Stayed in May 2023

  • Reviewed: May 18, 2023

    7.0
    Good
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bedspread had burn holes in several places

    Staff was friendly

    Stayed in May 2023

  • Reviewed: May 13, 2023

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in April 2023

  • Reviewed: May 1, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Exceptionally clean and amenities in room superb: microwave, refrigerator and freezer. Front desk gentleman at check-in was professional, efficient, and polite. Housekeeping went above and beyond to make stay pleasant and stress-free!!

    Stayed in April 2023

  • Reviewed: May 1, 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing. The room was disgusting. Floor was dirty, dust everywhere, the towels were dirty. Stains on stuff. Burnt holes. TV stand broke. Lights were broke. Broken cars in the parking lot, diapers on the ground dirty.

    The location.

    Stayed in April 2023

  • Reviewed: April 30, 2023

    1.0
    Most disgusting place I have ever stayed in
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was absolutely disgusting there was blood on the tv stand, hair hanging from the towels, a bone a juice box and tissues on the floor, giant brown stain in tub, the tv didn’t work and only got 1 channel.

    Nothing is was really gross

    Stayed in April 2023

  • Reviewed: April 25, 2023

    1.0
    What false advertising is
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Picture on booking.com are not from this hotel unless they are from when the hotel first opened Your website said continental breakfast there was no breakfast and we did not get $2 off by paying online the shower was to hot the walls were too thin you could hear someone snoring in the next room as if they were in the room with us we want a full refund no smoke detector tv only had a couple of channels the room was filthy microwave burnt inside no coffee maker toilet paper holder and towel rack were broken the hair drier did not work sheets had cigarette burns and it was a nonsmoking room and smells like smoking room only had the end of a roll of toilet paper on the toilet tank the vent in the bathroom did not work walls and ceiling were peeling paint rug in the room looks and feels like it had never been clean I could meet going but I just want a full refund

    The bed was ok the ice machine worked

    Stayed in April 2023

  • Reviewed: April 22, 2023

    1.0
    no staff to check in
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    they never let us check in. The office was closed upon arrival and no one responded to either of the doorbells. I drove from Florida to Connecticut, and I am booked in advance to ensure no hassle of upon arrival. I ended up having to go down the street to get a room elsewhere.

    Stayed in April 2023

Showing 76 - 100

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