Reviews of Hyatt Grand Central New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
109 East 42nd Street, Park Avenue at Grand Central Terminal, Midtown East, New York, NY 10017, United States of America
#363 of 407 hotels in New York
Guests' ChoiceReview Score
Based on 1660 hotel reviews
7.2Score breakdown
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Cleanliness
7.7
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Comfort
7.8
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Location
9.1
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Facilities
7.2
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Staff
7.7
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Value for money
6.7
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Free WiFi
7.7
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Reviewed: May 4, 2024
Peter
United States of America25 Reviews3 helpful votes7.0“Suite not the sweet”- • Leisure trip
- • Group
- • Premier Suite
- • Stayed 2 nights
Only 1 bed in room. Not really for 5 adults
Stayed in March 2024
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Reviewed: May 2, 2024
Kathy
Puerto Rico7 Reviews6.0“not staying at this hotel again”- • Business trip
- • Solo traveler
- • Queen Room
- • Stayed 4 nights
The market is awful,the concierge is not so friendly, there is no room service, no restaurant. The blower and the fridge were not working. I went out one day at 9 am and when I returned at 4pm my room was open, the door was open using the latch
the breakfast is regular, the Mexican waiter( I am so sorry I didn't ask his name) is the better that hotel has
Stayed in May 2024
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Reviewed: April 30, 2024
Juju
Abkhazia, Georgia1 review7.0Good- • Business trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Idk
Idk
Stayed in February 2024
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Reviewed: April 29, 2024
Lori
United States of America6 Reviews1 helpful vote6.0“Not a $600 experience.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
We didn’t like the room as much as the last one we had- and this was even more expensive. This is a $200 room at best, and we paid over $600. I expected more counter space in the bathroom, it’s super cramped in the bedroom, and there is an extra mini fridge just sitting there.
The location is perfect. Walking distance to Times Square, Broadway, etc.
Stayed in April 2024
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Reviewed: April 29, 2024
Karen
Hong Kong41 Reviews2 helpful votes8.0“Love the location”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
The WiFi was not working well in my room.
The room is spacious. We opened all 4 suitcases and there was still space for us to walk around. The closet is big enough for two people to stand inside. The hotel is located next to Grand Central station. About 15 minutes walk we could get to Times Square.
Stayed in April 2024
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Reviewed: April 27, 2024
Oana
Romania16 Reviews7 helpful votes8.0“Overall a very good experience”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 8 nights
- • Submitted from a mobile device
It was quite cold in the rooms even if you’d turn the heater on also due to the fact that doors weren’t closed hermetically and you could feel the cold coming in from beneath the door. Also, the budget of 15$ was only partially covering a decent breakfast ( enough only for 2 small coffees and 1 muffin - for a family of 3).
The hotel is excellently located, very close to Grand Central Station and a few minutes away from Times Square. Rooms were quite big and clean and at check in you’d receive a 15$ daily budget to spend on coffee/ muffins/ bagels/ fruits at the market located in the lobby.
Stayed in April 2024
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Reviewed: April 27, 2024
Donald
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 3 nights
Qroom very small
Breafaste
Stayed in April 2024
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Reviewed: April 26, 2024
Haske
United States of America1 review7.0“Great place,horrible valet”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Took for ever to get my car from valet and the valet attendant backed into another car in front of me and broke my car phone holder.
All staff with the exception of two Valet staff members were great!
Stayed in April 2024
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Reviewed: April 25, 2024
Torres
Mexico1 review7.0“Thank you!”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 8 nights
No room service (restaurant, breakfast, diner...). Low water pressure in shower and slow hot water...
Location is good. Staff was great.
Stayed in April 2024
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Reviewed: April 25, 2024
Bal
Canada1 review7.0Good- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
There was so toothpaste in the toilet
Stayed in April 2024
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Reviewed: April 21, 2024
Deyanira
United States of America6 Reviews8.0“Great hotel! Location and food is great!”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and City View
- • Stayed 4 nights
- • Submitted from a mobile device
The only thing that was a bit disappointing was the look of the room. For how much we paid it could have looked more updated. Furniture looked a bit old and so did the bathroom in the room.
Great breakfast! Location of hotel was great! It was like 15 minutes from time square. Staff were all very helpful. Hotel connects to a train station that has stores and restaurants.
Stayed in March 2024
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Reviewed: April 20, 2024
Jemma
United Kingdom1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
Location was perfect and beds were very comfortable.
Stayed in April 2024
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Reviewed: April 17, 2024
Harpreet
United Kingdom3 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Service was not up to mark. I had to phone so many times to get kettle even though I had sent an email 1 month ago. Safe was broken, not fixed for full time we stayed. Staff only wants tips and is very hesitating in providing services... in break fast area, staff is talking more and providing less service. Breakfast is not great, only few things, very boring and dull every day.. Sheets were very dirty and they were not getting changed even after 3 days..
Only location and interior.
Stayed in April 2024
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Reviewed: April 16, 2024
Guillermo
United States of America5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
room crowded with no place for clothes
location
Stayed in April 2024
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Reviewed: April 16, 2024
Nuxoll
United States of America4 Reviews8.0“Great”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Bathroom. Toilet was so low, thank goodness the bathtub was there to help us open and down, otherwise we could not have used the toilet
Location
Stayed in April 2024
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Reviewed: April 16, 2024
Sari
United States of America1 review7.0“Fine but not great”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
More towels, warmer blankets, and hot pot, coffee maker or microwave in room Staff was pretty minimal, especially reception
Location is great Nice that the window opened
Stayed in April 2024
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Reviewed: April 12, 2024
Laura
United States of America4 Reviews7.0“Ehh… It’s great for the convenience given where it’s located, but needs some work to clean up the interior”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s a bit outdated rooms are dingy. I had rust in erosion all in my bathroom, which made me feel a little bit nervous. Also, my AC stopped working. Had to call support twice to fix it.
It’s a great location in central to everything I needed
Stayed in February 2024
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Reviewed: April 10, 2024
Danielfraenkel
Uruguay145 Reviews9 helpful votes6.0“I Will try to find other options for the future visits”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
for the rate the room was small and not well presented for guests that stay at Hyatt hotel and at those rates.
location
Stayed in April 2024
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Reviewed: April 10, 2024
Valerie
United States of America3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
How close it was to everything and how safe it was.
Stayed in April 2024
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Reviewed: April 6, 2024
Filippo
Italy23 Reviews3 helpful votes7.0“Great location, nice staff but renovation is needed”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
The hotel would require some renovation to be up to the Hyatt standards (I.e. the bathrooms are old fashioned) The rooms are not as clean as you would expect from this kind of hotel category
The location is great, extremely convenient to visit Manhattan. The staff is polite and open to hear customers feedbacks
Stayed in April 2024
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Reviewed: March 31, 2024
Thomas
United States of America9 Reviews1 helpful vote7.0“meh... not unbearable, but nothing to sing about either; so,try something else next go around.”- • Business trip
- • Group
- • King Room
- • Stayed 4 nights
no breakfast. store downstairs was doub/triple priced for most stuff. A whole bunch of dodgy extra fees were charged after I already booked and "paid" for the room. gym was under construction. fountains were dry. bar never opened until the last day we were there.
Location was great. they cleaned the room well. and the staff was polite and helpful where they could be. the room wasnt too small like many NYC rooms.
Stayed in March 2024
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Reviewed: March 28, 2024
Jeff
United States of America1 review6.0“This was an average hotel experience.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
The room had stains on the furniture, not sure it was clean. The shower was not working properly, handle was messed up and the hot water was hard to find. For the price, i expected more. The bar and grill only opened at 5:00 pm on Friday, so could not get an afternoon meal after travel, had to leave the site.
The room was nice overall. Quiet. The fitness center was good.
Stayed in March 2024
-
Reviewed: March 26, 2024
Jin
United States of America5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Hot water didn’t turn on right away
Location
Stayed in March 2024
-
Reviewed: March 25, 2024
Luke
United States of America1 review8.0“Really like this Hyatt, staff excellent, very convenient. Bathroom was only drawback.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom was tiny, couldn’t even wash face without forehead hitting shelf below mirror, shower floor wobbly and cracked.
Midtown Location, GCT access, lobby aesthetic, hotel bar.
Stayed in March 2024
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