No complaints

The property was in a very excellent location. We were definitely about a block from Beale Street across the street from the park. Everything was amazing.

Stayed in April 2024

Staff was super friendly and helpful

Stayed in April 2024

i loved everything.

location and room was so beautiful and i will be back soon.

Stayed in March 2024

One elevator was broke so we too the stairs alot

Staff was nice and rooms were nice and clean

Stayed in March 2024

We didn’t receive any housekeeping services! No fresh towels were offered. Trash from wasn’t emptied; had to ask for a trash bag to replace the very full one in our room.

Hotel was centrally located. Easy walking distance to points of interest.

Stayed in April 2024

The sofa bed was very uncomfortable!

Great location and very helpful staff.

Stayed in March 2024

They charge hotel guests for parking. Only one working elevator and stairs were closed.

Location, staff, breakfast

Stayed in April 2024

The cost of parking was high but we are central so I guess it’s to be expected.

Close to Beale street, didn’t find it noisy as we were told it could be.

Stayed in April 2024

One elevator didn't work, Rim of toilet was not clean.

Location and breakfast and tv

Stayed in April 2024

Being a block from Beale Street, we could hear music at night in our room.

Location was great. Short walk to Beal Street music and food. Staff was very helpful with suggestions. Met our expectations.

Stayed in April 2024

Only one elevator worked, the wait could be long. Could use some renovations. The breakfast consisted of only maybe two or three items. The sheets had spots on them. Seems like they didn’t really want to give you any towels. The hot water also didn’t last long.

Good location right on Beale Street . The staff was friendly. Secure garage parking. I love that the pool was 24 hours.

Stayed in March 2024

The staff at the front desk were quite abrupt and rude

Location was great

Stayed in March 2024

One of the elevators was broken our entire stay. This really put a strain Some of us found ourselves walking up the stairs daily. Not so cool. There elevators need to be repaired.

The front desk staff displayed excellent customer service. Mr. John was very helpful and so calm as he attended to customers.the guests.

Stayed in March 2024

One Elevator was broken and the system was down so we had to wait to check in

Locations

Stayed in March 2024

Breakfast was very limited. Was expecting more considering what we paid for the room

Location to beale st and fedex forum

Stayed in March 2024

The pool was closed for cleaning the first night, and we had chosen that hotel specifically because of the indoor pool. When it reopened the next day there were no guest towels available in the pool area, and the pool itself was very small. The staff was not friendly and acted like they expected us to break rules or misbehave… police watching us instead of being there to serve us.

The breakfast was good. We liked the waffle bar and the coffee was good. The room was clean. The hotel was quiet even though it is in a noisier location. The location is excellent, a short walk to Beale Street.

Stayed in March 2024

1 elevator was out the entire time we were there & the pool was “temporarily closed” the day after we got there which disappointed my kids

The staff was extremely friendly & welcoming

Stayed in March 2024

Location was great. We were able to walk to the FedEx center, Beale street, and restaurants

Stayed in March 2024

Great secure parking. But the extra $21 charge is added to your bill at check in.

Good location. Walk to restaurants and bars.

Stayed in March 2024

A roach was found in our bathroom , that’s the only negative thing.

The location , a 5 minute walk to pretty much everything like FedEx forum, rendezvous, sugar grits and a skip and hop to Beale street!

Stayed in March 2024

The breakfast was running out and it didn't seem like they had enough staff to be stalking everything. The price for the hotel did not match what we got. like I could have seen paying a good $150 less than what we paid for what we got.

The hotel was very close to everything. The rooms were very spacious.

Stayed in March 2024

No problems or issues at all, though the breakfast was not great it was adequate. It shut down a little early one day.

It fitted our needs well, so we are happy to come back or recommend it too others.

Stayed in February 2024

One elevator was down and stairs access was not the best.

Location and friendliness of staff

Stayed in March 2024

I was over charged over 400 dollars due to misleading check in information. I booked through booking so the hotel offered no kind of help or assistance to help me get my refund. Booking team could not get a response from hotel manager to approve the refund. I did leave a complaint with Hilton also but no one still has not returned my call. I will be reporting this to the BBB if I have not heard back by 3/04/24.

Location

Stayed in February 2024