There is no front desk worker at the hotel. Check-in was difficult because we couldn't get in the building. They never sent a code to get in and we had to wait for a cleaner to come in the building to let us in. No one answered the number to call left by the front door. Directions about calling in advance should be way clearer, emphasizing that nobody will be there to let you in. Also, the simple breakfast which we really enjoyed on prior visits is no longer a perk and no coffee or anything else.

Great location. Great old building. We stayed in turret room which has wonderful street views.

Stayed in February 2024

Shower could be updated and cleaned more often. Place to hang clothes while in shower needed

Bed was comfortable, lighting ok, Kitchen area nice and very useful

Stayed in March 2024

Hair dryer was not working. No heater in the room. Bluetooth lock was sometimes not responsive.

Convenient location, early check-in, spacious and well-equipped pantry.

Stayed in April 2024

Some rooms right above a busy street so traffic noise can be fairly loud.

Super clean, great location near event venues and restaurants/bars.

Stayed in March 2024

The inexistent service desk, as I have never received the check-in email and no one ever gave me the Wi-Fi details to login.

I liked the location, especially the neighborhood.

Stayed in December 2023

Very noisy streets, so be ready to bring along earplugs.

Easiness for checking in and out.

Stayed in September 2023

request for attached bath rooms

location is good

Stayed in October 2023

no onsite staff to be found only Hispanic construction/cleaning workers encountered with very little English fluency. My room was located at an entirely different address a block away and around the corner upstairs. would never have found it without Hispanic worker calling someone and leading me to that location. better communication needed from ownership. no inside lock on door for added security once inside room and electronic entry didn't always work as smoothly as would like.

Able to stay in same room after having to extend stay. bus stop access very good and lot of foot traffic to and from vibrant bar-restaurants along the street.

Stayed in September 2023

Room was a little small and sometimes shared bathroom was inconvenient as only 2 toilets and 1 shower per floor.

Location was good in a buzzy neighbourhood. Comfortable bed.

Stayed in September 2023

Slightly noisy from plant equipment outside window. Continental breakfast not provided as expected.

We’ll located and easy to access.

Stayed in September 2023

At first we were placed in a building around the corner, bc we were staying for a week. The room there was not pretty, the kitchen was unequiped and everything seemed dirty. To that place was also different code that was not sent to us in advance. Afterall we asked for room switch and everything worked out.

The location was great. The shared kitchen has pretty nice view and was pretty much clean.

Stayed in September 2023

The drugs and homelessness, but that seemed to be all over the city, unavoidable, but will deter us from coming back to San Francisco.

There wasn’t a breakfast. Location was great.

Stayed in September 2023

It is a bit old; albeit for the price, it was great

It was near everything and the location has a vibrant vibe

Stayed in August 2023

Everything was good

Great location at a safe neighborhood. Clean rooms and other facilities. The check in went really easily.

Stayed in August 2023

The shower wasn’t clean and they did away with the continental breakfast.

Great location, pretty quiet, nice kitchen/lounge areas

Stayed in July 2023

No chance to request a different room because there's no-one at Reception...ours was on the noisy side of the street, and up 3 flights of stairs.

Digital door/Check-in worked technically.

Stayed in July 2023

No Elevator. No staff. The key software is an annoying cost-cutting move. I couldn't "loan" my key to my son. The staff (chatbot?) couldn't help. The level of service you provide to be called a "hotel" or "inn" is higher. If you're just looking to rent a bed/room it's fine and the location is great.

Great location. Other clientele were fine

Stayed in July 2023

Bathroom and toilet shared. no elevator

Location is okey safe and room is clean

Stayed in April 2023

street noise

clean and nice amenities

Stayed in May 2023

Street noise, not their problem

clean with nice amenities

Stayed in May 2023

The fact that there is no elevator - which they did warn us about before booking, however it was just a bit of effort to haul our very heavy suitcases (23kg / 50 lbs) up the stairwell.

We were pleasantly surprised to stumble upon this gem, the Hayes Valley Inn which is located in such a neat part of town with fantastic restaurants and boutique stores. The room was clean and tidy, with room service every day (for our 5 night stay). We were surprised that we never had cross-overs with other guests to use the shared bathroom facilities (which were very clean - and cleaned daily). The kitchenette on the first floor was handy for coffee/tea breaks and/or requiring refrigeration or microwaves. We would highly recommend staying here if you want to be in a safer part of town and just an overall cool and hip place to hang out!

Stayed in April 2023

Got a problem with a phone lock check-in, received regular key, had some time to figure it out.

Cool location: awesome cozy & quiet neighborhood, 30 minutes walk to the Downtown or Golden Gate Park. Rooms and shared restrooms / bathrooms are always very clean. Friendly staff.

Stayed in March 2023

SF is chilly, and the heating system at the Inn was crap. Guests are unable to control the heating in their rooms, and our room on the second floor was absolutely freezing the first night. There was also no hot water in the sink in our room.

This Inn is in an amazing location and is a very moderate price. I would recommend it despite some of its drawbacks based on the location alone.

Stayed in December 2022

The place is very old and dated, which meant that it didn't have soundproofing. I was on the 3rd floor and I could hear what's going on in the street and my very loud neighbour as well. So bring earplugs.

The location was amazing and the place was really clean. I really liked the keyless key, one less thing to worry about. No check in or our procedure! The room was really spacious.

Stayed in January 2023