The room was climate controlled or the air was broken. The room was on 71 when we arrived, turned thermostat down to 66 and it stayed on 71. I couldn’t sleep bc I was so hot and turned the thermostat as low as 58 and still never got any cooler. The rooms were clean but everything in the hotel was dated and the hallways smelled kind of musty.

The location was great - several places to shop/eat in the area.

Stayed in April 2024

Pool was cold!

Staff was amazing! So friendly and welcoming.

Stayed in March 2024

Your rooms are far superior to other Hilton's we have stayed in.

Stayed in November 2023

Even a distance from downtown, the prices were elevated due to the concerts and conventions going on. The only complaint about the room was that the carpeted floors felt sticky. That was definitely a disappointment.

The staff was helpful and friendly. The rooms had comfortable beds and full size pillows. We were in town for a concert downtown and this was only 15-20 minutes away. We had a comfortable overnight stay. Breakfast wasn't included in our rate and we chose not to eat there so cannot comment on that.

Stayed in August 2023

My let out couch bed had poop on it. Although they accommodated us with a different room...it just the principal of cleaning. Breakfast was great..other than that the hotel was beautiful!

The Surrounding area. Lots to do.

Stayed in July 2023

Price less and breakfast included and didn’t know about extra charge

Staff friendliness

Stayed in July 2023

chicken wing in the elevator

clean

Stayed in June 2023

access from main drive is very confusing

very nice- convenient to restaurants and shops

Stayed in June 2023

Price was steep, considering location

Comfortable beds

Stayed in May 2023

This is the first time that we have gone to a motel where you actually have to pay to have your breakfast included. Most times it is just a continental free breakfast buffet.

Comfortable bed and pillows, good hot water for showering.

Stayed in March 2023

New staff customer service was not good.

The ladies at check in & check out (Elizabeth & Laura) were amazing excellent service. I paid for meals to be included and verified with them (breakfest) but when we went down to get some of the continental breakfast was told we had to pay. Even after insisting it was included. I (Debbie who reserved the room) had to go down with family to insist they (grill staff) were wrong. I understand staff was new but to basically te) us we were lying was inappropriate. Very grateful to Laura for making sure all was made right, the waitress apologized.

Stayed in February 2023

Disconnect between hotel and built in restaurant. menu was outdated and opposite of what was available. Covid adjustments weren’t aligned

The staff was very friendly and welcoming.

Stayed in January 2023

Hot water in tub wasn't very hot

Size of room

Stayed in January 2023

Room temperature control was difficult to figure out and work.

Breakfast was very good, as was the food at dinner and the service at the bar. The staff overall were excellent.

Stayed in October 2022

Beds are extremely soft, we personally found them uncomfortable.

Great location, lots of restaurants and grocery stores around. Our room was spacious and clean. We booked a reservation with breakfast included, ($10 extra) which was a great value for our family of 5. The snack area was convenient for late night cravings. Front desk staff and housekeeping were friendly.

Stayed in September 2022

The price was rather High and it was supposed to be a king suite with whirlpool Spa or large jacuzzi tub. The tub would not hold water until I remove the drain plug and tried to straighten it up because it was crooked and letting the water drain out after a half hour had less than 2 in of water in it tightened it down again it was still slowly leaking but was able to get the tub half full up to water. Lost the desire to even enjoy it The tub was very small for one person not a couple. Which is why we went to stay there they did have three of those but are booking was not with one of those three rooms. They were full when I did try to call booking.com the way it was very long so we ended up staying in that room for the night because it was getting rather late

The staff were very nice. Tried to answer all questions. Very nice breakfast area which I did not get to enjoy.

Stayed in July 2022

N/A

Friiendly environment, great customer service. Very clean facilities. I would recommend to others.

Stayed in June 2022

Water pressure in shower was too low. Shower head too small. My biggest issue was the freezer compartment of the fridge. It was a block of Ice so I could not open the door or put any cold items inside of it. I reported it to the front desk but it never got fixed or replaced. Very disappointed. Many of my cold items were ruined and had to be thrown away.

Location, bed was comfortable, good fitness room, quick access to interstate.

Stayed in June 2022

beds were not comfortable.

breakfast

Stayed in May 2022

The property was advertised as pet free. However we heard a dog barking in the hallway. We also overheard the desk clerk asking a customer how many cats did they have. Very allergic and had to take allergy meds.

Stayed in April 2022

room was small, pool was cold otherwise we were happy!

the location was great! the staff was out standing!! very helpful and accommodating!

Stayed in April 2022

the location, amenities

Stayed in March 2022

small pool

Stayed in April 2022

Breakfast was very good and lots of shopping and restaurants close. Room was just a little dark on the bedroom side, other than that it was all very nice.

Stayed in March 2022