Two Poydras Street, Downtown New Orleans, New Orleans, LA 70130, United States of America
#88 of 169 hotels in New Orleans
Guests' ChoiceBased on 1035 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
8.5
Value for money
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Eddieparker
New ZealandGetting a bit tired, could do with a revamp
Nice big room, great location
Stayed in April 2024
Reviewed: April 22, 2024
Kelly
United States of AmericaWait to retrieve stored bags was long
Clean, comfortable, beautiful river views, helpful staff
Stayed in April 2024
Reviewed: April 18, 2024
Alina
Romaniathe parking was a little expensive for self parking.
The room was clean and spacious, location was great and parking was accessible from the hotel which was nice.
Stayed in March 2024
Reviewed: April 1, 2024
Chris
United States of AmericaNot that I don't like it. But its BIG! Be prepared to walk!
Rooms were nice and clean. Comfortable bed. Lots of eateries on the premises!
Stayed in January 2024
Reviewed: March 31, 2024
Thomas
United States of AmericaNickel and diming from the hotel. The charges need to be straightforward so that the customer has a better understanding on what they’re being charged for before they arrive.
Location was great.
Stayed in March 2024
Reviewed: March 22, 2024
Rania
United States of AmericaLocation
Stayed in March 2024
Reviewed: March 18, 2024
Monica
United States of AmericaCharges to the room were unclear. Even though I asked to have charges to my room, the hotel charged my card directly but didn’t do that consistently
Great location
Stayed in March 2024
Reviewed: March 7, 2024
William
United States of AmericaThe extra $20 plus tax a day they on my bill! It’s over for me, staying at Hilton!
Stayed in March 2024
Reviewed: February 26, 2024
Barbara
United States of AmericaThere was a paint thinner type smell in the hallway
Both casual and formal dining options
Stayed in February 2024
Reviewed: February 25, 2024
Whitney
United KingdomResort tax fee $20
Location, short walk the bourbon street. Very big hotel!
Stayed in February 2024
Reviewed: February 25, 2024
Michelle
United States of AmericaLittle out dated
Convenience
Stayed in January 2024
Reviewed: February 15, 2024
Megan
United States of AmericaWaited about an hour and half to get my room service on my final check out day. Ended up leaving and ended up eating elsewhere.
Location was great. Bar had a great selection of drinks to select from.
Stayed in February 2024
Reviewed: February 14, 2024
Matherne
United States of AmericaLong checkin process
Location
Stayed in February 2024
Reviewed: January 19, 2024
Carter
United States of AmericaLoading and unloading was not presented well, and not welcomed well.
Beautiful common areas. Location great for seeing downtown, river mall and walk, safe parking.
Stayed in December 2023
Reviewed: January 3, 2024
Becnel
United States of AmericaThe packing
The staff was very helpful.
Stayed in December 2023
Reviewed: January 2, 2024
Vijayasarathy
United States of AmericaThey gave breakfast coupons only for 2 people even though we booked the room for 4 people. The first room we got had strong smoke smell then we changed the room. No micro oven. Parking is expensive at the hotel, so we parked in the next building. Room service food wasn't that great, especially for the price.
Location, few steps to river walk.
Stayed in January 2024
Reviewed: January 2, 2024
Isabel
United States of AmericaUnable to obtain luggage cart during checkout?
Always a great stay!
Stayed in December 2023
Reviewed: January 1, 2024
Pamelabah
United States of AmericaThe billing system and parking fees. I was charged $25 deposit and $49 for parking. I get a charge for $92 and no receipt. I was told the $25 would be refunded....what is $92 and now I'm trying to get a receipt.
Very nice room
Stayed in December 2023
Reviewed: December 31, 2023
Hui
United States of AmericaLocation is wonderful
Stayed in December 2023
Reviewed: December 21, 2023
Terry
United States of AmericaI thought the rates were high. I didn’t like that a bottle of water in the room was $4. I thought that with the price of the room bottled water should be free.
Really convenient to the Riverwalk Mall and Harrahs Casino.
Stayed in December 2023
Reviewed: December 21, 2023
Dacia
United States of AmericaI have stayed here many times and I always enjoy the main building as opposed to where we were positioned this stay.
Stayed in October 2023
Reviewed: December 20, 2023
Lee
United States of AmericaIncluded continental breakfast. Enough coffee materials in room for more than 1 use
Did not have breakfast. Starbucks in lobby was expensive.
Stayed in December 2023
Reviewed: December 8, 2023
Mo
Canadaroom was a bit musty
Mini fridge
Stayed in December 2023
Reviewed: December 5, 2023
Fiegel
United States of AmericaElevator issues when it’s busy!!!
Great location, friendly people.
Stayed in December 2023
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