Asked for balcony room not knowing they had 2 types of balconies, when we got a balcony on back side asked to be moved, that room not available. We moved to a larger suite which worked out, not charged extra!

NA

Stayed in April 2024

The first room we were given, which was in south tower. The Air conditioner was not working, the screen to the balcony would constantly cone off track. The fridge was broke, causing water to leak on the floor.

The staff was amazing and extremely accommodating. Diana went out of her way to ensure we enjoyed our stay.

Stayed in April 2024

It was loud with kids beside us, but other than that very nice.

It was so close to restaurants,the train ride,shops.

Stayed in March 2024

To use the pool/hot tub we would have had to walk outside from one building to another (wet). We opted to fill the whirlpool tub in the room instead. The water wasn’t warm enough to be able to tolerate sitting in it so we went to bed. After 2 nights on that mattress we considered cutting our trip short. Neither one of us slept more than 2 hrs at a time, we were so uncomfortable! I was also surprised to have to walk across the street to the Hilton Convention center for breakfast. What we had was very good but not particularly convenient.

It was conveniently located close to shopping and good food. The room had a full kitchen and laundry which was great for longer stays.

Stayed in February 2024

needs a restoration, rooms starting to show wear, expected more from Hilton, need a breakfast option in the location not accross the street,

Excellent Staff, great location, beds were comfortable

Stayed in December 2023

Needs some updates. Especially to the carpet.

Room was great! Loved the view of the strip.

Stayed in November 2023

The bed had a dip in the middle that we rolled into every night!

Right on promenade!

Stayed in November 2023

No streaming on TV

Love how friendly and helpful the staff is. Love how you are pet friendly!! Location was wonderful- close to the old party of downtown and being right on Branson landing and all the new shops and restaurants. The view is spectacular! The Christmas lights made it more special. The national anthem being played is the best thing ever!!

Stayed in November 2023

No restaurant to eat breakfast

Comfortable bed

Stayed in November 2023

No shower. Rude front desk staff. Some were super nice... Others were super rude... So sadly the negative beats the positive. For the price, I would expect more.

Location! Being in the middle of the mall is amazing!

Stayed in October 2023

Great location. Took the grandkids to the Polar Express and the location was right across the street. Very clean, extremely friendly staff. Located around shopping and restaurants. Great walking path in the area.

Stayed in November 2023

The chair in our room was very warn and should be replaced. Lampshade was tattered and had holes. Grout in bathroom was stained or missing in front of the shower. Not what to expect in a $200.00+ room

The location was awesome.

Stayed in October 2023

Since you have to park your car in front of the hotel, but I did not see any sign Hilton check in? However, parking was excellent We did like Valet parking And young men checking us in was very nice and Pleasant Hotel is very good location specially for handicap

Stayed in October 2023

The bed was comfortable, the room was clean, and the location could not be beat.

Stayed in August 2023

Bed…very uncomfortable

Location,view and amenities

Stayed in October 2023

Very little hot water

Everything was nice

Stayed in September 2023

Should have asked for balcony

Loved being able to see out in the commons area and watch people going by and seeing activities happening. Also the security getting on the elevator was a plus. Walking distance to food and shops.

Stayed in August 2023

The breakfast was not great and you had to walk in the rain to it.

The location was great.

Stayed in August 2023

For the price they charge for the room I expected the amenities to be great. There wasn't even a USB charger in room. The TV channels are limited. Remote is super slow. Parking cost of $15 comes up after you booking, watch out. Generally not much attention to customers while conversations(at least I did get). Staff thinks they are doing a favor by letting people stay in their hotel:-) I wouldn't recommend this hotel to others for the price it costs. The house keeping person came exactly at 11 on the next day and asking if we were leaving, and when I said I will take an extra 30 minutes, I was asked to call front desk and let me know. That sounded ridiculous.

Just the location. Everything else was normal. Nothing special.

Stayed in August 2023

The guy at the front desk needs some coaching on customer service. He was not friendly at all. The valet guys were awesome with great personalities.. maybe they could help. The light in our shower flickered like a disco light so it couldn’t be turned on. The lamp shade was broken on the lamp between our beds. There was a huge spiderweb in the doorway to our balcony and also on the railings. The chairs on the balcony were dirty and uncomfortable.

The location was great and it felt very safe. I traveled with my 19 year old daughter. I would feel very comfortable letting she and a friend go out and shop at the Landing without me. The beds were comfortable.

Stayed in July 2023

No breakfast

The room and service were great

Stayed in July 2023

The staff who work in the restaurant during breakfast time weren't very welcoming. Before they knew that we had tickets for breakfast they were kind and attentive, when I showed them the tickets, they always made us wait to be seated.

Stayed in June 2023

Our balcony room faced the street and train station. The traffic was extremely loud the entire stay. We shared a hallway with another room, and upon entering the hallway, it smelled like a family of skunks. The balcony chairs were covered in mildew and bird feces. The south tower where we were located did not have an ice machine, so ice had to be delivered by room service. With the current housekeeping policy, it would have been nice to have more tissue paper and towels to limit the number of calls to the front desk. The bed was less than comfortable compared to precious stays.

The staff were excellent handling issues upon check-in and were responsive to needs throughout the stay.

Stayed in May 2023

The carpet in the hallways was messed up it had ripples and a ridge down the center of it and caused me to tripp a couple times and was difficult to walk without tripping. The room was nice but the fridge ice maker wasn't working the staff brought me ice so that wasn't that big of a issue. There was beer left in the room and the balcony door was extremely tough to open.

The rooms was nice the location was nice the staff was nice

Stayed in April 2023