At initial check-in, we we told of adjacent construction, and we were offered an upgrade to a better location (for additional cost). Considering the high cost of the initial room, I was surprised that I had to pay extra to avoid unpleasant construction noise, which we endured for the first 2 days until the upgrade was available. The beds were not very comfortable. The car parking cost seemed excessive, for an open uncovered self-park lot; $48 per day. The cost of paradise? The facilities include extensive pools and a protected lagoon with its own beach. However, there is no direct ocean sand beach to use at the facility. The facility is huge, with considerable distances between attractions and venues; free transportation is provided to assist with movement.

Great ocean view room with balcony, at the Makai location, which we upgraded to. Lovely grounds and facilities.

Stayed in March 2024

room decor was a bit dated but in good shape.

the view from Makai room was amazing. waking up to the dolphins was a plus. feeding the fish while having a morning coffee was also very special.

Stayed in January 2024

Great breakfast Little pricey for everyday use

Stayed in December 2023

Little pricey

A lot to offer

Stayed in November 2023

Elevators were at the furthest end of the property for our building. My husband had a recent knee injury and unless we waited for 15 min for a tram to come, we’d have to walk it and our room was toward the inner side of the building so then we’d have to walk half way back as well. It wasn’t thought out.

Landscaping was nice and property was kept clean.

Stayed in October 2023

Nothing.

Everything!

Stayed in September 2023

We stayed in the palace tower & the closest laundry facility was in another building 10 minute walk away through a swimming pool. Expensive dining options only & what’s reasonably priced closes too early.

Perfect location with beautiful scenery. Great pool for kids & adults, kids loved the slide. Good amount of Watersport options in the lagoon including snorkelling & paddle boarding

Stayed in September 2023

Slow tram time. One was not working.

Stayed in August 2023

Food is Extremely expensive, lack of seating by the pools or lagoons depending on the time you get there.

Excellent location, activities, pools.

Stayed in July 2023

No umbrella for shade. Charge excessive amounts for seats with shade. Couldn’t find seats by pool.

Pools and grounds

Stayed in July 2023

No sand beach, hidden charges - no free shuttle to nearby shops (the hotel charged $5 per person each way to ride less than a mile to nearby shopping district), which was insulting given how much everything else on the resort cost ($23 drinks and $6 for a glass of club soda from the hose behind the bar)

Very. clean and lots of areas to relax, decent restaurants

Stayed in July 2023

Drainage on the bathroom was so slow. Sofa is kinda old. For the price that you pay per night, furnitures needs to be updated

Stayed in June 2023

Noisy halls from baggage over stone tiles can be heard in your room.

Pools, Restaurants, Grounds

Stayed in June 2023

Pools were very cold Our room smells like mildew

Property was insanely amazing!!

Stayed in April 2023

the key system is weird. my key never worked. even i kept it separate from my phones. towel stations also had a problems. but main problem is restaurants. its only 3 of them on such a large property. food could be better . and we were very surprised to learn that even if you have booked large room and paid 2,500$ you still need to pay for parking 45$ . this is first time I saw that as hotel guests you need also pay for parking

unique hotel with large infrastructure inside. you can find there all attractions. amazing large pool, private lagoon, and there’s a beach access 20 minutes of walking or 5 min driving.

Stayed in May 2023

a little confusing learning our way around the resort, only one real way to get from one end of resort to the other.

views were amazing! pools were great, perfect for kids and adults.

Stayed in April 2023

No (free) shuttle or way to get to nearby food/shopping sites .. your somewhat stuck at the hotel - which is part of plan I’m guessing then you spend all money on site - but all on site venues very expensive

Grounds , amenities , view from our room all fantastic

Stayed in March 2023

Depending on which tower you are staying in, your walk from the car to your room can be quite a distance. My wife and I didn't mind because we got our steps in, the kids were less enthusiastic (teenagers), but it was good for them too. There is a tram though for those that want to walk. I wish there were more restaurants, but Nui was wonderful everytime we ate there.

Large property with nice pools and overall very good for families. Nui is a good all around restaurant for families. My wife has celiac (Gluten allergy) and they have the best gluten free crust I think I've ever tasted. Rooms were clean, beds were comfortable.

Stayed in March 2023

Lots of walking- Tran was down a lot

The amenities

Stayed in December 2022

Not a good breakfast option. Very limited lunch and dinner options.

Stayed in December 2022

I didnt like the daytime food options, too expensive and not good quality. I didnt like that they didnt make my room everyday, only on the 3rd day, ridiculous.

It is perfect for kids. All the pools and the lagoon were a lot of fun.

Stayed in October 2022

Is not cheap but there are options with the nearby shops and floor microwaves for those watching the budget. My wife was not impressed when she was asked to move from one of the outside pool tables when she said she had ordered takeaways which were coming. I would understand if it was full but it was not so there was no need for that when she had actually ordered food. It’s isolated so you do need a vehicle but worth is due to the beautiful setting

the property is stunning with great swimming pools and the lagoon which had wonderful marine life including numerous turtles and there is a nearby beach in front of the Marriott which welcomed us and we could use the deck chairs all day. Loved the fact the pools were all open until 10pm. There are nearby shops which are great for those little things you need and i was able to rent a car from an app that was left for us at the nearby kings shops. The pacific art throughout the property is also stunning. Loved our room in the palace that looked out to the mountains it was breathtaking how it changed throughout the day and evening

Stayed in September 2022

Coffee shop was out of half the menu. Pool towels ran out

Grounds were beautiful

Stayed in July 2022

1. Refrigerator warm, didn't keep drinks cold. 2. Pull out bed was very difficult to handle, maintenance had to be called to get it out. 3. No room service, un-aware we had to give 24 hour notice to have the room cleaned, un-heard of. We were not told nor did we read something about this.... 4. Walk ways need to be powered washed, very dirty.

Stayed in May 2022