Only reason I initially booked with the hotel was my kids wanted a hotel with a pool. When we got there the pool was closed for repairs. I feel that should have been somewhere on the website. When I told the staff he shrugged me off and went about his Day.

Was very nice super clean. Breakfast was very good. Overall stay was great

Stayed in April 2024

breakfast is poor

nice, clean room

Stayed in April 2024

The pool is definitely smaller than what I expected and I was charged $20 a night for parking even though I was a customer.

The entire facility was very clean and stocked.

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Parking available, but had to pay for parking. Staff did not provide list of amenities at check-in, though they were still helpful when we asked questions. Not the cleanest surrounding area in the greater Boston area.

Very close to the Tram, which made for a quick trip into Boston. Good breakfast, but nothing fancy. Very clean rooms.

Stayed in February 2024

should have free parking

Very convent location. good breakfast, good coffee. loved the fire place

Stayed in November 2023

pool very small

Good clean hotel

Stayed in October 2023

The beds were the only thing that I would have to complain about. Location was good, and price was reasonable. Staff was super friendly, and breakfast was really good.

Breakfast was really good. Had options for everyone. The room was super clean, Beds were a little uncomfortable but that is almost anywhere that I go.

Stayed in October 2023

Bit pricey for one night. When you arrive, you need to call for the shuttle pickup.

Location ok.

Stayed in October 2023

The bathroom faucet handle needed attention & the fan wasn't working.

The breakfasts were good, as was the clam chowder we had in the bar one night. It was so nice to have meals there because it isn't close to area restaurants for walkers. The subway was a quick walk away, so the location worked well. Despite a huge construction project across the street, it was quiet & we felt very safe walking.

Stayed in September 2023

Clean and breakfast included

So close to the airport and free shuttle

Stayed in October 2023

Breakfast time (ends to soon), breakfast menu.

Location, service oriented mindset from staff, great service from the shuttle bus (Hotel / Logan Airport).

Stayed in August 2023

Even if we had the sign to replenish the rooms, we had to go down to the front desk for fresh towels.

Good location, close to commuter train. Good restaurants and convenience in neighborhood. Good breakfast. Loved the snacks at night, bar in the hotel. Front desk personnel is friendly and very helpful.

Stayed in September 2023

The shuttle, we waited an hour for an airport pickup only to find they didn't pickup in the hotel shuttle spot. Had to move to a different level to get the shuttle

The location was perfect and the staff was very friendly and helpful

Stayed in August 2023

Clean towels daily would have been nice or more places to hang wet ones up to dry

Breakfast good

Stayed in August 2023

Hotel located in the airport area so very convenient to reach by the complimentary shuttle service. Breakfast was great. It's possible to eat inside the hotel. Room and common areas were very clean an tidy.

Stayed in August 2023

Happy with overall situation.

Convenient for airport. Shuttle bus very handy. Close to other shops, restaurants. A good place for a stopover.

Stayed in July 2023

The staff were great. John the shuttle driver was wonderful. The folks in the bar and kitchen were helpful and kind.

Stayed in July 2023

The shuttle could be scheduled earlier for early flights we were informed after we booked that the shuttle would not start until 5 AM our flight was changed to 6:30 AM and Boston airport is very busy. We were able to leave with a flight crew early. We received no takeaway breakfast and were told this was not offered but the flight crew did receive a sack of food for breakfast. It was very difficult due to crowds to buy anything at the airport. We had to change our reservation from Fri. to Sat. night and the rate was increased by $100 costing a total of $350 too much for this location and type of hotel. We could hear walking above us in the evening and in the morning.

The location was fine, we received no breakfast due to the early flight.

Stayed in July 2023

The walk to the T was 15 minutes, making it tiring for our family to get downtown for sightseeing.

Comfortable beds, nice breakfast, clean rooms and common areas, great proximity to the airport.

Stayed in July 2023

You need to cross a very busy street when you get out to the train station but there is not much you can do. I stayed for 7 days and was promised with a light clean-up at the 3rd day and full clean-up at the 5th day, but no one showed up at the 3rd day, so I had to get towels myself from the front desk and clean up and throw my trash and dirty towels outside in the hallway on the floor all by myself.

Convenience to blue line transit that will take you to the rest of the city quickly. New facility, clean and nice. Nice and hearty breakfast, in-room fridge and microwave, and all the usual Holiday Inn tradition. Spacious lobby, dinning room, and pool.

Stayed in June 2023

limited drinks eg coffee and tea only available till finish.

fairly decent with free laundry services available.

Stayed in June 2023

Shuttle not running all hours, choices of purchased snacks...

Convenient location near airport, comfortable rooms, friendly and helpful staff.

Stayed in June 2023

Lack of cups and glasses in bedroom plus rather noisy due to road traffic

Beds - very considerable

Stayed in June 2023