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  5. Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel

Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

250 Monsignor O'Brien Highway, East Cambridge, Cambridge, MA 02141, United States of America

#17 of 21 hotels in Cambridge

Guests' Choice

Review Score

Based on 491 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    7.9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 26, 2023

    7.0
    nice, clean hotel. ridiculous price for your car to stay over night.
    • Business trip
    • Family with young children
    • Room with Two Double Beds - Disability Access
    • Stayed 4 nights
    • Submitted from a mobile device

    the location was not great for us, compared to where it said it was located on the app. the $50 a night to park your car was outrageous. it’s a car. we will not stay here again bc of that. hotel staff was friendly but not real helpful.

    the breakfast was good. the hotel was clean. the hotel staff were as friendly.

    Stayed in February 2023

  • Reviewed: March 7, 2023

    7.0
    Overall it met my expectations.
    • Business trip
    • Family with young children
    • Room with Two Double Beds - Disability Access
    • Stayed 5 nights
    • Submitted from a mobile device

    The AC/Heating unit was VERY loud. It woke me up and night and it went on, and off often in order to keep the room temperature at the set value. It’s probably time to replace this unit

    The breakfast was very good with lots of options. The location was excellent for getting to downtown.

    Stayed in March 2023

  • Reviewed: March 5, 2023

    8.0
    Decent hotel, great staff, good location for what I needed
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    The coffee :)

    Close to where I needed to be.

    Stayed in March 2023

  • Reviewed: March 3, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    Breakfast was great, I had a great stay. Internet was hard to get on, but worked once I got in.

    Stayed in March 2023

  • Reviewed: February 27, 2023

    7.0
    Good for what I needed it for but could have been better
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Parking wasn’t guaranteed on site (they have an off site parking facility)but I had to pay 50 dollars for it anyway. The people in the room next to us were screaming at 7am. No one was cleaning where they had the breakfast so it was quite messy where you eat. I had to clean our table before we could sit down to eat.

    The breakfast was good and the room was clean.

    Stayed in February 2023

  • Reviewed: February 25, 2023

    9.0
    everything went as expected
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 5 nights
    • Submitted from a mobile device

    nothing

    polite, clean and friendly. external gym very good

    Stayed in February 2023

  • Reviewed: January 15, 2023

    8.0
    would stay again
    • Leisure trip
    • Group
    • Room with Two Queen Beds and Bath Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    price of parking. website quoted cheaper than what I paid. staff says they are working on that.

    location close to public transportation. Gentleman who worked nights was great.

    Stayed in January 2023

  • Reviewed: January 7, 2023

    9.0
    Great place to stay
    • Leisure trip
    • Travelers with friends
    • Room with Two Queen Beds and Bath Tub
    • Stayed 6 nights
    • Submitted from a mobile device

    Had gym access but not in the building, had to walk to a plaza next door. Cleaning staff would always start knocking around 10 about cleaning, would have preferred if they waited until 11 but not really a big deal.

    The breakfast spread was great and would rotate daily. The location worked well and was close to both a bus stop and train stop, and could even get to the hotel from the airport for free with public transportation. The staff was friendly, and didn't have a single problem with any of them.

    Stayed in January 2023

  • Reviewed: January 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds and Bath Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Good Breakfast

    Stayed in December 2022

  • Reviewed: December 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Room with Two Queen Beds and Bath Tub
    • Stayed 4 nights

    Small things I did not like: The hotel is located next to a quite busy road so at least I had to wear ear plugs in the nights to sleep well. There was no ceiling lamp in the room (just floor and wall lamps) and at least in my room the window side (where the desk was located) was cold, so the room was not ideal if you wish to work a lot with your laptop in there. This is just fine, though, if you plan to use your days seeing around.

    This place had nice personnel, a somewhat basic but perfectly sufficient hot breakfast that was not crowded, good-quality toiletries in the bathroom, and a coffee machine with supplies refilled on daily basis in the room. The room was tidy and seemed like it has been renovated recently. There is a Blue Bikes station nearby, as well as a Green Line station, so it is easy to move around from here. There is a good selection of restaurants a couple of blocks away.

    Stayed in December 2022

  • Reviewed: November 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was fine.

    Clean, well appointed rooms, extremely helpful and friendly staff.

    Stayed in November 2022

  • Reviewed: November 10, 2022

    8.0
    Comfortable and good value
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The water dispensers in the lobby didn't seem to work. The location is on a main road but the room wasn't noisy.

    Friendly, comfortable, had everything we needed. Good breakfast included.

    Stayed in November 2022

  • Reviewed: October 25, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium Location King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    bad parking availability

    convenient location

    Stayed in October 2022

  • Reviewed: September 12, 2022

    9.0
    Wonderful
    • Business trip
    • Group
    • Room with Two Double Beds - Disability Access
    • Stayed 7 nights

    Staff wasn´t always gentle

    Excellent room and breakfast

    Stayed in June 2022

  • Reviewed: September 4, 2022

    9.0
    Satisfied
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    It’s noise

    Breakfast is very good

    Stayed in September 2022

  • Reviewed: August 24, 2022

    9.0
    I will recomend this hotel to friends and families.
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Good, though pancakes were out of order.

    Stayed in August 2022

  • Reviewed: August 18, 2022

    8.0
    Good staff
    • Leisure trip
    • Couple
    • Premium Location King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking not good

    Very good

    Stayed in August 2022

  • Reviewed: August 13, 2022

    9.0
    Overall good, but eggs bad.
    • Leisure trip
    • Family with young children
    • Premium Location King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast eggs could be better.

    It was quiet at night, allowing sleep.

    Stayed in July 2022

  • Reviewed: August 11, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 7 nights

    The airconiditioner was very loud and the thermostat not very sensitive - cold all of the time.

    Staff and breakfast.

    Stayed in August 2022

  • Reviewed: August 10, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premium Location King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The price was to much for the hotel. Elevator takes to long

    Breakfast was good. Room was big and bed confortable

    Stayed in August 2022

  • Reviewed: August 8, 2022

    8.0
    Overall this was a nice place to spend 2 nights as we were allowed to walk around everywhere in the hotel if we needed a
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was a little uncomfortable. Because of the hotel’s location there was a lot of noise on the road all day.

    we liked the free breakfast, there were a lot of choices. I liked that there was a small convenience store for guests too.

    Stayed in August 2022

  • Reviewed: July 26, 2022

    9.0
    I’d stay there again and recommend friends & family
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevator was a bit slow.

    Breakfast was very tasty, good variety of food. Customer service was great! Room was very clean!

    Stayed in July 2022

  • Reviewed: July 20, 2022

    7.0
    OK hotel for a last minute booking
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    pricy for the location and breakfast could have some healthier options

    Large room with comfortabel beds

    Stayed in July 2022

  • Reviewed: June 26, 2022

    8.0
    good
    • Business trip
    • Solo traveler
    • Premium Location King Room - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    Just one of the front desk staff was nice. the other ones barely talked or answered my questions.

    price. breakfast

    Stayed in June 2022

  • Reviewed: June 22, 2022

    8.0
    Enjoyable!
    • Leisure trip
    • Couple
    • Premium Location King Room - Non-Smoking
    • Stayed 5 nights

    Elevator was a little creepy when you stepped in it bounced. Pancake maker did not make good pancakes too floury, but all else was good

    Liked the newer room and furniture, bed was comfortable. washroom was renovated and nice. Breakfast was good. loved that we could have a decent breakfast before heading out to see Boston. Staff were helpful when we needed information.

    Stayed in June 2022

Showing 76 - 100

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