This issue wasn’t exactly a ‘dislike’… Whilst I was swimming and using the jacuzzi , there was a loud beeping every few minutes that was slightly concerning. It seemed to emanate from the pool deck control rm. It was so loud, everyone couldn’t help but pause and comment that something might need attention. Not a big deal, but it was definitely a noticed point. We had some issues with the heat. It was difficult to manage. It wouldn’t lower, so we had to just shut it off so we could get some sleep. The heat seemed to be either ON, or OFF.

The gentleman at the front desk got paper plates, so we could eat our food in our room. There was a fridge in the double room, which was great. I wish every hotel rm had a refrigerator in their basic set up. At one point, I was getting tea, and this nice man actually made a real effort to find me some herbal tea. He searched multiple cabinets and offices, as well as the breakfast rm and surrounding area. I realize this may seem minor, but customer service is severely lacking in this day and age and it’s been quite a while since I was impressed with a crew. I really appreciate the efforts this staff made whilst I was staying with them. The pool and jacuzzi were great! They had the deepest hot tub I’ve ever seen in my plus 50 years. A tiny gym was right off the pool deck. Great way to shake off that long car ride!!

Stayed in December 2021

Our shower drained so slow we had to wait 20 minutes between showers and there was something splattered on the wall it should’ve been cleaned up between us and previous guests.

Friendly staff, quiet during quiet hours

Stayed in November 2021

I didn’t like that there was no bathtub in my room! I love soaking in after a long day! But the shower was clean so that was okay!

It’s clean and the stuff are very friendly and very helpful!

Stayed in October 2021

more fresh fruit

Very well stocked and lots of variety

Stayed in October 2021

Ran out of breakfast foods

Great location. Fairly good breakfast selection

Stayed in October 2021

has some renovation work going on but not really a problem.

pool and hot tub were great, lobby and breakfast area clean, friendly staff.

Stayed in October 2021

Breakfast

Comfortable clean bed

Stayed in September 2021

Breakfast should be cook like scramble eggs .

Stayed in August 2021

The beds are a bit uncomfortable there were metal bars under the mattresses that were sticking out that I did hit a few times with my leg

The location is perfect foe what I needed it for

Stayed in August 2021

Easy on and off I-87

Little or no maid service. Hallways were dirty. Only 3 ice machines and only one worked

Stayed in August 2021

Gave us the wrong room but immediately resolved matter. Bedding has stains. Chairs, sofabed cushions, and carpet are all stained. Booked a suite with 2 queen beds and a sofabed for 5 people but there were only 2 bath towels and limited toiletries. Asked housekeeping for additional towels but he just replaced the used towels with clean ones so still not enough.

Location, view, friendly staff, multiple breakfast grab-n-go selection

Stayed in August 2021

Na

Good choices

Stayed in July 2021

Property was under construction.

Stayed in July 2021

The pull out bed in the first room was nasty dirty and was not made and really uncomfortable in the 2nd room.

Queen beds were comfortable, size of the room was nice and the pool and breakfast was nice.

Stayed in July 2021

The fan in the room's heating/cooling unit was very noisy, so it was difficult to sleep. There was no way to turn down the speed to attempt to quiet it, other than to turn it off so it wouldn't run constantly, but it would still kick on loudly when the AC unit turned on. Would not spend more than a night or two here because of that. We assumed all of the units were the same, so did not bother staff about it.

Breakfast was Grab and Go, no hot foods due to Covid. The selection was great and included things that could be heated in the microwave in the hotel room. They have been redoing sheet rock in the hallways, so are working on upgrading parts of the facilities.

Stayed in July 2021

No housekeeping

The room and bathroom were clean.

Stayed in July 2021

Broken sofa bed, lumpy bed mattress, water didn't properly drain down bathroom sink or tub

Good location - friendly staff, accommodated late check in very well

Stayed in July 2021

The hot tubs are not hot

Stayed in June 2021

How the bathroom flooded while showering.

The location

Stayed in June 2021

The breakfast

It was clean

Stayed in May 2021

Breakfast was a grab and go and not a lot of options. I was there at 8am! The pool was warm, but crowded. Jacuzzi was broken and there always a lot.of chlorine. I smell like chlorine 4 days later after multiple showers.

Location great. Beds were comfy.

Stayed in May 2021

Breakfast was limited to cold food that you can microwave.

Location

Stayed in May 2021

No breakfast as advertised. Only 2 bath towels no hand towles. The AC unit was so loud we turned it off. No office chair for the desk.

Staff very nice

Stayed in May 2021

Our reservation was cancel and had no room to stay at this hotel. I called Booking.com and spoke to Emel. He said you would pay for the hotel we had to stay at Courtyard in Troy NY since that was a place that had room. The hotel couldn't tell us why our room was cancel that day. Emel told me to send the hotel bill that we stayed at to be reimbursed. I can't seem to get an email that is right to send you the bill. I am very frustrated about all of this. We did get in a room until 1 AM. This place didn't have breakfast include either. I called and spoke to Emel and he said you would reimburse us for the hotel we had to go to. He said I needed to sent copy of bill and I have tried and don't have correct email. I am very frustrated. I have tried calling, emailing and booking.com isn't getting back to me. I called and waiting for them to call me back.

Wasn't any thing I liked as they canceled our reservation for some reason and we had no room.

Stayed in April 2024

Couldn't take a nape in the afternoon but it was fine, They were doing the whole 2nd floor new so it' was only but fare because the rest of the floors were already done!!!!

There were repair been done on the entire 2nd floor We were on the 3rd floor but after 7 pm they story for the day! The hotel is New clean it was excellent!!!Staff was so friendly!!! 10⭐ Hotel!!!

Stayed in April 2024