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  5. Reviews of Extended Stay America Suites - Asheville - Tunnel Rd

Reviews of Extended Stay America Suites - Asheville - Tunnel Rd This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6 Kenilworth Knoll, Asheville, NC 28805, United States of America

#67 of 77 hotels in Asheville

Guests' Choice

Review Score

Based on 151 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.1

  • Facilities

    7.7

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very basic breakfast

    Decent room

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Ok go the price
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast selection very limited

    The property manager was excellent!

    Stayed in March 2024

  • Reviewed: January 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom sink wasn't entirely clean.

    The bed was comfortable.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was fine

    Stayed in December 2023

  • Reviewed: December 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no issues with this hotel

    The hotel was very clean and in a good location. The staff was very friendly. The hotel was very quiet and there are plenty of dining options close by.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated. Need better television and bed.

    Very clean, nice staff, and close to every thing.

    Stayed in December 2023

  • Reviewed: October 17, 2023

    7.0
    Good place to lay your head if you’re not picky.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Each time we came home and turned on the light we found little roaches scurrying around.

    It was a little more comfortable than I expected for a no frills hotel.

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    We enjoyed our visit.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    It was close to a lot of places we visited.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    7.0
    Overall, okay. Uncertain if would ever stay again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Several bugs in room, bathroom wall dented, some cosmetic repairs needed, some individuals appeared to be loitering on exterior property

    Friendly staff

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only nearby restaurant was shut down. Was a long walk on a really steep hill to anywhere else.

    Except for the refrigerator, it was quiet

    Stayed in October 2023

  • Reviewed: September 25, 2023

    7.0
    It was wonderful other than checking in
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When we arrived, I already knew to bring my ID inside and my card when I got to the desk I was told that my husband also needed his ID which I didn’t understand because he did not book the room. I told the manager Deborah that I’ve never heard of anything like that before and I’ve never had that happen. just a few weeks before our anniversary because that was the reason we were there celebrating, my husband lost his wallet at a Labor Day party. I tried to explain to Deborah that, but she basically was saying that if he didn’t have his ID we couldn’t stay even though his name was not on the booking. It almost ruined my trip, but just so happened, I had a picture of his ID that I took when he lost his SS card in 2020 when everything was done virtual, and had my son send me pictures over and she stood nearby while I was talking to the sweet receptionist, and then blurted out you need a copy of the back of it to as if she was staying around to hear what I was saying.. I also looked again at my booking and it does say to bring your id and card to check in but doesn’t say everyone staying should present an ID. I’m grateful that I was able to resolve the issue bc we traveled to be there and no other rooms anywhere were available. Idk but I felt racially profiled. I even texted my coworkers and boss and asked has that ever happen at any hotel they visited because I wanted to be sure I wasn’t overreacting, and they all replied no! I didn’t want to say that, but one of the other people stated it first, then I told them that was exactly how I felt.

    It was close to everything I loved that! There was also a sweet lady at the reception desk she was absolutely adorable and recommended a spot to get breakfast from. Even tho I was annoyed that helped cheer me up!

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    Enjoyable
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    breakfast wasn't much compared to other hotels.

    friendly reception, clean rooms

    Stayed in September 2023

  • Reviewed: September 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast had only few snacks like protein bars and muffins. kitchenette items had to ask from the front desk.

    Location

    Stayed in September 2023

  • Reviewed: July 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    A pool

    Minimal

    Stayed in July 2023

  • Reviewed: June 5, 2023

    8.0
    it suited our purposes.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    very thin walls and I could hear the person walking around up above me.

    good location

    Stayed in June 2023

  • Reviewed: May 8, 2023

    8.0
    Parking lot blues
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I called ahead of time and spoke to an very nice gentleman by the name of Gary and he said an early check-in at 1:30 -2p.m. would be fine (check-in is 3pm). I arrived at 1:50 and was told by the front desk manager I would be charged extra for the early check-in. I travel quite extensively and this has NEVER been an issue with other hotels across the street from this property!!! So I waited in my car for 1 hour and 10 minutes!! Checked in at 3.

    The location and the room was clean.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    7.0
    Still a bit expensive for the value
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    “Breakfast Included” was advertised, but was only granola bars, packaged muffins, and instant oatmeal. This was highly disappointing and should not be advertised as such. Walls were a bit too thin and you could hear your neighbors.

    Checking in and out was very easy. Bed was comfortable. Water was hot. Plenty of space.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    8.0
    Overall a good experience.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    wished it was closer to downtown. More variety on the grab n go breakfast

    Quiet,staff was pleasant

    Stayed in May 2023

  • Reviewed: May 1, 2023

    7.0
    Value was decent, room was good, request anything you might was early, and stay aware of your surroundings.
    • Business trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They keep their outer doors, even by the lobby, locked 24/7. You need to be buzzed in to check in at 3pm. This made me feel like the neighborhood could be unsafe. This was further exemplified when returning at 10pm from our meeting and there were people sitting on boxes in the middle of the parking lot/drive area of the empty restaurant next door. It was disappointing there was nothing already in the room to utilize the kitchen. You could request most things from the desk but at 11pm when your realize there are not even paper towels its too late to get redressed to get them. I had to request a hair dryer. No coffee pot in the room either.

    I liked the option of having a kitchenette. The staff was friendly and the room was clean though sparsely appointed.

    Stayed in April 2023

  • Reviewed: April 16, 2023

    9.0
    Friendly staff and close to activities
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy access to downtown

    Stayed in April 2023

  • Reviewed: March 20, 2023

    7.0
    the staff was super friendly
    • Leisure trip
    • Travelers with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast was coffee and squished granola bars and chemical tasting prepackaged muffins

    quiet

    Stayed in February 2023

  • Reviewed: March 4, 2023

    8.0
    Fair value
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The beds are not as comfortable as other hotels in the same price range. PLEASE PUT FLOORING IN EACH UNITS AND CORRIDORS. ITS MUCH MUCH MORE SANITARY.

    Stayed in March 2023

  • Reviewed: February 27, 2023

    8.0
    Mountain getaway
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very uncomfortable and our AC unit wasn't working properly so it was very warm in the room. The room was clean, def had comfy pillows. The stair well was dirty, there was what looked like a burger in the floor and someone's t shirt that had been in the floor the entire time of our stay, also a bag of dog poop right as you walked out the door.

    Our room was clean and very convenient. The area was wonderful. We absolutely loved John that welcomed us and checked us

    Stayed in February 2023

  • Reviewed: January 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    hot water in the shower wasn’t warm enough

    it was quit and cozy

    Stayed in January 2023

Showing 1 - 25

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