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  5. Reviews of Hyatt Regency Saint Louis at The Arch

Reviews of Hyatt Regency Saint Louis at The Arch This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

315 Chestnut Street, Downtown St. Louis, Saint Louis, MO 63102, United States of America

#35 of 80 hotels in Saint Louis

Guests' Choice

Review Score

Based on 3381 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: October 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arrival one room was leaking water from the bathroom ceiling. Staff was quick at providing a different room. It was not adjoining as requested but it was a dry room. No complaints. It would have been nice to be closer to the rest of our family but other than that it was a goodnights stay.

    Property was clean! Staff was great! Location was perfect!

    Stayed in October 2023

  • Reviewed: October 29, 2023

    8.0
    It was good. Great view from 12th floor.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t know it had valet parking that charged additional $50.00 or other option was to self park in another building.

    Right by Arch

    Stayed in October 2023

  • Reviewed: October 28, 2023

    7.0
    Nice
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    My room had women clothes left hanging in the closet, indicating that the room had been cleaned

    Stayed in October 2023

  • Reviewed: October 23, 2023

    9.0
    Loved it
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No free breakfast for the value Expensive parking for guest ($36-48 a night)

    Loved the room, loved the location being so close to everything, views of the river and the arch is literally across the street

    Stayed in October 2023

  • Reviewed: October 22, 2023

    9.0
    Beautiful, clean hotel
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like the fact you have to pay 37-60 dollars for parking when your a guess. I feel guest should park for free

    On the pricey side but good!

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    Pleasant one night stay very close to Gateway Arch.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    For the price I thought it would be much more posh. Women who checked me in and checked me out were very pleasant and helpful!

    Close to the Arch National Park.

    Stayed in October 2023

  • Reviewed: October 17, 2023

    9.0
    Great place to stay when touring the Arch and other area attractions
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No in/out privileges for self park, and self park was not cheap

    So close to the Arch. Restaurants inside for breakfast and dinner. The room upgrade to get a partial view of the Arch was nominal. Staff was good, room was clean

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Concert stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No extra blankets or cot in the closet

    The room was very clean and was quiet. Other places you hear everything. Loved how close to the Arch we were.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    The room only had outlets for one of the two beds which was not ideal. Mattresses were old and had significant dips and lumps

    Location is great; staff all fantastic

    Stayed in October 2023

  • Reviewed: October 13, 2023

    7.0
    Decent option, slightly udnerwhelming
    • Business trip
    • Solo traveler
    • King Room - High Floor
    • Stayed 4 nights

    Feels dated, two broken elevators out of four for my floor while I was there, large conferences led to lots of noise, not to mention screaming children running in the halls after 10pm multiple times. Parking is absurdly expensive at $36/day, but there aren't any better options. Staff was great as mentioned earlier, but didn't seem to have great tips on local spots and were clearly googling when asked.

    Great location, nice staff, multiple in-house restaurants to choose from with good food and beer/other drink options.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We enjoyed seeing and exploring the Arch and we visited the botanic gardens and festival market. Very nice

    The location was very unsightly. One block over and buildings were boarded up and graffiti everywhere. We felt unsafe walking outside away from the hotel.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    7.0
    It's a good stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wish they offered free breakfast. They didn't have swimming pool.

    The location was excellent, right across the Arch and walking distance to the City museum.

    Stayed in September 2023

  • Reviewed: October 11, 2023

    8.0
    My stay was good.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    my husband booked it and was unable to go with me and because I wasn’t listed as a guest I was unable to check in until I was added. it caused a delay. we have the same last name and same address and I had the card it was booked with which was in my name.

    the location

    Stayed in October 2023

  • Reviewed: October 11, 2023

    9.0
    Great location.
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I appreciated the StarBucks and SportsBar/Restaurant downstairs. Both were perfectly place as we got over our jet lag.

    Location. Close to The Arch and Downtown. We could walk to everything that interested us.

    Stayed in September 2023

  • Reviewed: October 10, 2023

    9.0
    Good stay in a perfect location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    View

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    I would stay here again.
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was a little small and not as clean as I’d expect for the price.

    Perfect view of The Arch from our room.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The alcohol price at the bar is very expensive

    Very helpfull staff

    Stayed in September 2023

  • Reviewed: October 4, 2023

    9.0
    Overall is was good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hostess in the restaurant wasn’t the friendliest . I got a salad to go and it was pricey at $19 and was basic. The gift shop water was $5.75 which is insane. I can see that at a concert or ball game, but not at a hotel gift shop.

    Hotel staff are friendly , room was clean and quiet. Noise from highway wasn’t great, but what can you do.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Please recycle

    Great

    Stayed in September 2023

  • Reviewed: October 3, 2023

    7.0
    We always stay here because of location - close enough to walk anywhere but far enough away to actua
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom too small, no microwave, valet parking too high, no luggage carts when arrived

    Location to ball park, view from room, valet parking but way to expensive

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Nice view but breakfast and parking not included, nor microwave in room.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There were no microwaves in the room. Parking should be free to guests. No breakfast included. No indoor pool.

    The view and location

    Stayed in September 2023

  • Reviewed: October 2, 2023

    8.0
    Great check in/check out service and friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fast paced valet service, and location to Busch stadium is just a short walk.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    The staff was very helpful and knowledgeable
    • Leisure trip
    • Couple
    • King Room with View
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelt a little stale or musty at first. 1801 the windows were dirty so blocked some of the view.

    The options for food on site and a Starbucks on site. The proximity to sites. Arc and riverboats

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Overall it was good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We were out of soap, toilet paper and Kleenex in our room Valet parking needs better directions...and more lanes..

    Staff was very nice and helpful

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Convinence
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The cost was pricey.

    Location was a short walk to our event.

    Stayed in October 2023

Showing 76 - 100

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